Acura of Avon - Service Center

I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien More

Twice now, I specifically scheduled a service appointment to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. Th to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. The people are nice, but need to do better planning. I now need to make a third appointment. More

I feel swindled every time I leave I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly in I bought a 2010 TL from this dealership in 2013. Before the first 3,000 miles the engine oil tank went dry. I brought it in and was condescendingly informed not to go by oil percentage but focus on miles (why do they repeatedly put oil percentage on the sticker then?). My engine continued to burn oil, and I continued to inform them of this issue. I park in the garage so I knew that there wasn't any leaking. I also continually saw smoke from the tail pipe. I was told they "put a note" in the system. I eventually got tired of their attitude, and I started having a local mechanic service my car. In late February I received a notice from Acura entitled: Warranty Extension: Engine Oil Consumption Exceeds Client Expectations. It stated that I needed to bring my car to an Acura dealer for an engine oil consumption test. If the dealer determines that there is excessive consumption, the dealer will repair my vehicle free of charge. I made an appointment and Bradford Haskins Sr told me that this was visit one of four total visits - they needed to test consumption after every thousand miles to see if it exceeded one quart per 1,000 miles. Furthermore, he told me that my rear main seal was leaking, and before they could even start the test, I needed to have that repaired. As it was a major project parts and labor would be in the neighborhood of $1,700. He also said no note had ever been left in the system. I took it to my mechanic. He was able to access the rear main seal and determined it was totally dry and not leaking. I called corporate Acura and they told me to honor the Warranty Extension that a) had to take it to a Acura dealership for the Consumption Test and b) but before I could do that, they had to relook at the rear main seal. As this is diagnostic, I would be charged the labor on this major project. Acura of Avon's Service is untrustworthy, and Acura Corporate did not care enough to even attempt to make it right. More

Great service and an advocate for the customer There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friend There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friendly, knowledge and a great asset to the dealership. More

Excellent Service Team I have been a customer of Acura of Avon since 2007 and have purchased two RDX's from the from the dealership. While the sales experience was a great I have been a customer of Acura of Avon since 2007 and have purchased two RDX's from the from the dealership. While the sales experience was a great experience it was the service experience that drove my decision to get another RDX from Acura of Avon. While I was intrigued with other SUV's in the RDX class I just couldn't see leaving the service team who consistently provides friendly and high quality service every time. More

NEW Acura ZDX but going for 8 years for service.. On today DEC,30 2014 I picked up my 2010 Acura zdx from Acura of avon. No, I did not buy it from them, No, I did not have them pick it up for me. I ha On today DEC,30 2014 I picked up my 2010 Acura zdx from Acura of avon. No, I did not buy it from them, No, I did not have them pick it up for me. I had sent form another Dealer in OHIO!! I Trusted Bill, and Tim and team (mark) to do the check and service on this car as though I bought it from them. WHY? because 9 yrs I have been driving 50miles(one way) to Acura of avon for service on my 2005 RL when I could easily go 3miles to my local acura dealer. Avon treats me like one of the family. they do not Lie or upsale repairs you do not need to your vehicle. or treat you like you are stupid or small. I can tell Tim or Bill(great service manager) what I want and they will do it ,if the can without gouge you for a high cost! They are as down to earth as any working guy. I trust them. I am a lower middle class guy working pay check to pay check I never leave beat up or felling cheated for acura avon service. many have come and gone but they keep there honesty and professionalism everytime. Mark is a tech who works on my Acura each time. He does it right the first time and keeps your vehicle until it is right to give it to you, even overnight!! without charging you more.. Now hows that for service..!! You will come back with your acura if you drive up there one time and meet the team of Acura of AVON.. GOOD People. Happy New Year to all. More