Acura of Boston

Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Boston:
I have never been so insulted and badly treated by a sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my wife and I as if we were idiots and had no understanding about buying a car or supply and demand. I made sure to correct him on his understanding since I have a PhD in economics from Harvard. Not only was he rude but he raised his voice at us. We were so upset that we almost left before making one final counter. Unfortunately we didn't leave at that point. I started my counter offer by saying "I have to be honest..." when he interrupted me and sarcastically said "So you're just going to be a little honest". That was the last straw. I told him he was being irritating and an ass and that I would not buy a car from him on principal and left. I can't even imagine how badly we would be treated after buying the car if this was how badly we were treated before we even bought it.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Boston:
These guys assume that the buyer is an idiot. You can find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we stopped by earlier that day -- good numbers not a lot of negotiating. Sales team in Acura of Boston assume that the consumer is clueless and that there is no information on the web regarding the sales process. The sales manager was a particularly ignorant tool. I would recommend shopping around before you go there.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Boston:
Back in March, I went into Acura of Boston to lease another Acura. I had a 2005 TL bought from there and wanted a new 2007, but I had a few months to go in my current lease. I met with Christian Hansen who was very knowledgable about the product. He didn't need to do too much selling since I knew the car inside and out. The lease he offered me was slightly higher than what I was currently paying but it didn't include getting me out of my current lease. I owed 3 payments of about $420 per month and I didn't want to come up with that on my end.

I got a call back the next day from a sales manager, Al Henriques, and he suggested that I stop in and meet with him and Christian to get closer to wrapping it up. So worth my time ! The big sticking point was my old lease payments. What he did agree to do was take me out of my existing lease and only come up with one of the three payments. DONE ! Even though the payment was a little higher than my old lease, I know 2007 pricing went up and interest rates too. The price increase was modest given 2 years newer car and I had a very good buying experience.

When I went to pick up my car, the registration still had to get processed so Christian went over the car with me but I cut him short since it was basically the same car I had. We just set up my Bluetooth and Navi and transferred my stuff into my new car. Within 15 minutes, Al brought me my new registration, they got a sticker for me and off I went.

The only bad part is I went into Acura of Boston about 3 weeks ago with my wife to check out the 2008 MDX, and I was told that neither Christian or Al were employed there. Bummer ! We did take the MDX for a drive and liked it but we still haven't decided to buy it. Does anyone know where Christian or Al went ? The salesperson we saw seemed a bit rushed. We left after about 45 minutes. We may visit another store this weekend or look at the new Highlander.

In closing, YMMV at this store depending on who you see. The service on our TL went well so we'll definately go back for service. I gave 4's for the review only because the 5's I had given for my 2007 TL purchase had now been merged with the 3's I'd given for this last visit.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Acura of Boston:
People hate dealerships and that is not without reason. I had a great experience however at Acura of Boston.

The service rep (Amanda) is amazing. She's friendly, knowledgeable, and eager to help. You'll see her name on the plaques for customer service awards thing. You'll understand why.

I been to Acura of Boston for service a few times now (routine check ups) and the other reps while not rude, are nowhere near as friendly. They do their job but have the attitude of a minimum wage burger flipper. They're very forgetful too, overlooking details which I asked them for.

As far as the work goes, its pretty good. I dont see reason for concern and I'd go as far as saying that I'd be wary of going anywhere else.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Boston:
We almost reached a final agreement on a 2006 MDX but I said I need to sleep on it as to wether to pay by cash or by financing. The sales person said it was a great deal and asked me to just pay cash and pick up the car tomorrow. I said "OK, take $500 off and I will pay cash today." He lost his temper, stood up and said "you are wasting my time" and just walked away from his desk. Not professional at all. Unacceptable !

Now I won't buy from them even if they take $1000 off the price.

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