Acura of Boston

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Saran Deb

My Review of Acura of Boston:
I purchased a new 2010 Acura TSX 4 cylinder without the technology package at Acura of Boston.

I began my buying process over the Internet. Within minutes of filling out the form, the Internet sales person, Saran Deb, called me on my mobile (as I requested) and began to negotiate price.

Since I had already driven the car at another dealership, all I needed to do was get the best deal I could. Saran worked with the sales manager to come up with a very reasonable price, which according to other web sites, appears to be on par with what others are paying currently. Their price beat the next closest dealer by $300.

I got the typical run-around on my trade-in, but the negotiation with the sales manager was friendly and professional.

The business manager who finalized the financing was also quite friendly and professional. Naturally, they managed to match my credit union financing with an offer from Bank of America. His approach on the add-ons (insurance, scotch guard, etc.) was fairly low-key - only one hard push on the "gap insurance".

When I picked up the car, Saran brought me through a detailed delivery that included setting up my preferences, linking my Blackberry via bluetooth, getting the XM radio subscription fixed (this required a lot of extra effort on his part, I might add), and generally giving me all the details I needed to drive it off the lot.

Overall, I would highly recommend working with Saran and the team at Acura of Boston.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dumitru, Perry

My Review of Acura of Boston:
My experience at Acura of Boston was very positive. I previously bought at TL and RDX from Herb Connolly in Framingham. However, when I went to by a specific MDX at the end of the model year, they basically said we don't have it and nobody else has it and they didn't try to find one. I did a little research and I found what I was looking for at Acura of Boston. They gave me a very competitive price. Friends have also recommended Acura of Boston. Like I told Perry, my experience thus far has pulled me away from Herb Connolly in Framingham.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Labbe

My Review of Acura of Boston:
Purchased a new Acura RDX , Paul had the knowledge and the patience and answered all my questions , he made the sale process so smooth that i didnt have to shop at another dealer , i had in my mind to buy a different from another dealer and had shopped around for the past 2 months . The manager Peter Cronin was also helpfull and very upfront about everything i asked . I have to say , It was Paul and his way of helping me with my car that made me purchase the car from Acura of Boston , i like that the fact that he put no pressure at all and was just very proffesional and patient , he also returned my calls on time and made sure i get my car on a timley manner .
Thank you Paul ,
Tony.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Rob Mayo

My Review of Acura of Boston:
BUYERS BEWARE. Wow - Heard this dealer was tough to deal with, but said to myself, how bad could it be? Well....as it turns out, it's not only bad - It's the worst experience I have ever had in an attempt to buy a car. As a person who loves driving Acuras and has had the pleasure of receiving great customer service from certified dealers in the past, I was shocked to witness how poorly they handled a customer willing and qualified to purchase a vehicle. Not only would I advise serious car buyers to be prepared to be treated as if you don't know anything about cars – I will tell you, it’s not worth the harassment it takes to deal with these people or get your questions answered. I walked away wondering if they are even interested in selling cars at all.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Cronin; Dimitru Moisei

My Review of Acura of Boston:
Both Peter and Dimitru were excellent throughout my purchasing experience and I would definitely recommend/refer this Acura Dealership to anyone above all the other local Acura dealerships. Their focus on delivering excellent customer care is by far one of the best I have ever seen. They have gained a customer for life.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dimitru and Chip

My Review of Acura of Boston:
Went in to test drive a TSX. Dimitru was very helpful and informative. During the negotiations he brought Chip in and we ended up with what I think is a very fair deal for a great car. They listented and understood my needs to close the deal. I would highly recommend this dealership and look forward to working with them in the future.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service reps

My Review of Acura of Boston:
Altho my my wonderful TL needed little more than routine maintenence over last 2 years, Acura of Boston has provides excellent professional care. They gave me good advice when I upgraded the tires. They have more than once not charged for something or reduced fees voluntarily, when they thought this was fair. Their price for a major service was $60-100 less than 5 other Acura dealers in the area. They wash and vacuum the car after each visit for free and also have loaner vehicles, shuttle service, and wifi waiting area with free snacks.
In summary, Acura of Boston routinely treats me as a valued customer, instead of as a revenue opportunity.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dumitru Moisei and Costas

My Review of Acura of Boston:
I bought 06 VW Passat in this dealership. Even though I live in Rhode Island. The car was clean and well maintained. The customer service was also so nice. Especially, Dumitru, Sales Consultant was so nice and kind person. He did customer service very friendly from test drive to delivery. Overall, I am satisfied to buy my second car in this dealership and proud to install Acura of Boston's plate frame to my car, even though my car is VW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Saran, Perry and Ralph

My Review of Acura of Boston:
I traveled to Acura of Boston because a coworker recommended the dealership to me. Even though I live in Rhode Island it was well worth the trip. I've been an Acura owner for years and was happy to go to Boston. Working with Perry was stress free and he gave me a great deal. I even thought I wanted an MDX but the sales manager helped me to decide that for my needs the RDX was better; I really felt taken care of. I've never had an SUV but the assistant Ralph spent more than enough time with me to go over every detail of my new vehicle; I was even calling my wife from the car in no time. Acura of Boston has really built a great sales team. They even took the time to show me around their service department and I look forward to going back for all my services.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Justin Joseph

My Review of Acura of Boston:
My sales associate Paul Labby was outstanding and the service department is first class. I purchaced a 2005 Acura RSX and Paul Labby told me everything I wanted to know about the car without forcing the car at me like I was just another sale. He was very personable and knew alot about what I was asking, therefore, he did his job to perfection

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