Acura of Glendale

Acura of Glendale
505 S Brand Blvd
Glendale, California 91204

Sales: (888) 665-6398
Service: (888) 670-9904
Parts: (888) 621-0031

Manufacturer: Acura

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Twenty-Four Month Rating: 4.4/5
16 Reviews
Acura of Glendale

Overall Score: 4.5 Star Rating4.4



About Acura of Glendale
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kaseyblue@mac.com
4/1/2012 9:52:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sadie

My Review of Acura of Glendale:
I just recently got an Acura MDX and I had such a great experience here that I wanted to share. I shopped around at a couple other places and not only did I get the best deal here I had a such a great experience overall. My sales woman Sadie was so helpful and patient answering all my questions and going up over and beyond any other sales person I have dealt with in the past. Sady sat with me for an hour going over my new gps system. She made sure my phone was paired, all my contacts were synced, walked me thru how every accessory works and followed up with a very sweet call. The finance and insurance aspect of it was a breeze and all my paperwork and logistics were taken care of like they said it would be. I also got to meet the owner whom congratulated me on my new car and was very friendly and wanted to make sure I left with my car with all my questions answered and happy. I highly recommend this dealership. It was the best car buying experience I have ever had. Thank you Acura of Glendale.

Kasey Wicker

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eileenyamada
2/25/2012 8:04:34 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Manny

My Review of Acura of Glendale:
I bought my 2006 RSX from another dealer but have had it serviced from the beginning at Acura of Glendale. As a new car, I preferred to have a dealer service it, all the while knowing the reputation for "excessive" charging and/or unnecessary costs that follow "dealers". My husband usually took the car in for servicing. Over these 5-1/2 years, we have been fine with the relationship. For the 80K service, I took the car in and specifically asked that the clutch be checked, noting that my husband remarks that I ride the clutch. Upon completion of the service, I was told that "Yes, the clutch is slipping" and it would cost $1,750 to replace it. In horror, I asked how much time we still had on the clutch. Manny could give me no answer. I asked to speak to the mechanic, initials "JM", who had assessed this, hoping for a remaining life guestimate and tips to refine my clutch work. (I have bragged that I can shift without a clutch knowing that is for emergencies.) Manny stammered that the mechanic was not available.
I know to get a second opinion for such things and my brother-in-law is a lifelong Porsche-Rolls Royce-Mercedes Benz mechanic. He tested it himself and said there was nothing wrong with the clutch. So I blew this off as a dealer taking advantage of the "stupid female customer".
Two weeks later, my husband had to leave for an IMPORTANT JOB and the car battery was dead, dead, dead! Caveat emperor, I should have asked them to check my battery, tires, wipers, and everything else for the 80K maintenance -- or at least looked at what was included in that was supposedly 80K maintenance. But I really thought such a fundamental check would have been included. I have other cars which do just that. No more Acura of Glendale for me.

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sydsmom
12/15/2011 9:50:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Judi Colton

My Review of Acura of Glendale:
Judi Colton was the best salesperson we could have ever met. We will definitely come back again to purchase another car from her. Her knowledge of the car was amazing. She understood what we really wanted in our purchase and found us the perfect car.

Other salespeople tried pushing us into a car that we really did not want, and when they failed to sell us a car we did not want they got bored and ignored us, but Judi listened to what we were looking for and made it happen. We love Acura of Glendale & Judi!

Thank you

Sydney & Jake T.

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hechase
9/12/2011 11:57:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Judith Colton

My Review of Acura of Glendale:
Every aspect of my experience with Ms. Colton and my new TSX wagon was excellent. I leased my car. Ms. Colton had all necessary paperwork accurately prepared for me when I arrived at the dealership. The car, itself, was immaculate. I was particularly impressed to learn that though my car was not on the dealer's lot, she found it in San Diego and drove it to Glendale herself. I certainly will deal with her again when I get my next car.

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claytondiane26@gmail.com
8/24/2011 12:48:31 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dwight R.

My Review of Acura of Glendale:
They were knowledgeable about every aspect of the Car. Not just the Acura, but other leading vehicles as well. I was able to make a truely informed decision.

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jross0052
3/14/2011 7:48:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dale

My Review of Acura of Glendale:
I just purchased a certified 2008 TL with very low mileage. I worked with Dale in sales and Moe on the financial side. The experience could not have been better. The atmosphere was totally non-pushy, although the negotiations were (as always) intense. There were no hidden anythings. When I first went in, I was unsure what I whether I was going new or used, and Dale took me immediately to the used to compare to the new, which I found quite refreshing. If the treatment I received is the standard there, I recommend this dealership highly.

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laughter99
5/8/2008 2:27:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Heidi Wong

My Review of Acura of Glendale:
I bought an TL with navigation system from this dealer. It was the most extraordinary car buying experience I have ever had. I went shopping at another dealer, horrible experience. I then got quotes from a couple of other dealers via the Internet and asked the Glendale people if they could meet the price. They were straight, honest and helpful. I have recommended them to almost everyone I know. The husband/wife team who owns the dealership are hands on and care about their staff and their customers. It shows. Bravo to them for turning a cynic into a believer. And by the way, I LOVE my car, too.

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inoglo
7/20/2007 10:17:14 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Acura of Glendale:
I just bought a TL and I admit, I'm pleased with Acura of Glendale. I had been to three other dealers and the "salespersons" were very push and unfriendly. I had called at Acura of Glendale and when I arrived there a different salesperson greeted me. They made me feel at home while they went to find my salesperson I had called. Both salespeople were knowledgable about the TL and I got a great price!!!!!!!!!! I totally recommend them!!!

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kitiongi
7/20/2007 7:41:07 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: female 5-letter name.

My Review of Acura of Glendale:
I really don't know if i'm gonna reccommend this dealership though our agent is very accommodating but still gave us a wrong information regarding maintenace services. i know they should or have been trained to at least to give info 95% correct info regarding the vehicle their selling.

Well aside from that other saleman are not that helpful specially if your looking for another agent that you have spoke over the phone before going there.

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wtyoshi
5/12/2007 12:39:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Heidi, Nelson

My Review of Acura of Glendale:
Heidi and Nelson were both a pleasure to work with. They provided me the most unique experience I have ever had with a car dealer. Although they did not have the overall best price, I felt most comfortable dealing with Heidi. I felt that I could trust her, unlike the other dealers. She never pressured me into any decision and offered all the information that I needed. She was straight forward and I never felt that she was trying to sell me something I did not want. I have already recommended her and Nelson to several of my friends and would definitely purchase a car from her again. Overall an excellent experience.

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