My Review Of Acura of Jackson:
I live 2.5 hours from Jackson. In late summer of 2011 I brought my 2007 RDX to Acura of Jackson because my A/C would stop working intermittently (3 times a week at-least). They replaced the A/C relay switch, hoping to fix the problem. It did not. In summer of 2012 I brought the car back to them. They could not diagnose the problem because the A/C would not stop working for them (They kept the car for 1 day). In July 2012 I brought it back to them because It quit working while I was in Jackson (100 degree weather). They kept the car for two days. They could not diagnose it yet again. In November 2012 there was a Warranty extension released for the 2007 acura RDX A/C compressor clutch that explained my problem in detail. This warranty extension was for up to 100000 miles. I did not receive the Notice from Acura until January 16th, 2013 (nearly 3 months after its release). At this time, I had 104000 miles on my car. I immediately called Rick Lenzi at Acura of Jackson (my previous service rep). After explaining to him my previous attempts to fix the A/C, Rick Lenzi (Being extremely rude) tells me that the A/C compressor clutch replacement will not be covered under warranty and that he can't help with the warranty issue. I spoke with Barry Baker (Service Director) and he also told me nothing could be done. I then contacted Brent Mitchell (District Case Manager in California) and he tells me that they will only cover 10% because I haven't owned any previous Acura or Honda vehicles, I am not the original owner of the car, and I do not take my car to Acura for regular maintenance (Yes, he really said this) (In other words, I'm not a valuable customer). The total cost of the repair was around $600 before the 10% discount. I feel that this should be covered completely under the warranty and I believe 99% of the world would agree. I have contacted the MS attorney generals office customer relations division and the Better Business Bureau.
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Acura of JacksonAdded:
2/14/2013 10:04:52 AM
Acura of Jackson wrote on 2/2/2013 12:24:55 PM:
I thank you for giving me your time yesterday on the phone. As I mentioned yesterday it's very frustrating when a service department can not duplicate a problem in order to make the correct repair as well as in form the manufacture. This vehicle has over 104K miles and is out of the warranty extension period but we went to bat for you and Acura is taking care of 75% of this repair. I asure you we strive on customer service and satifaction. I appreciate you allowing us to come to a solution on your RDX and it should be ready this afternoon. Your service advisor Chris Bryan will call you when the vehicle is ready for you to pick up.
Acura of Jackson