Read Reviews Acura of Libertyville

Acura of Libertyville

Acura of Libertyville

1620 S Milwaukee Ave
Libertyville, Illinois 60048


Sales: (847) 680-7333
Service: (847) 680-7333
Parts: (847) 680-7333

Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.9

24-Month Rating

based on 186 reviews

4.9

4.9 out of 5

212 lifetime reviews

Acura of Libertyville

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Certified: Acura of Libertyville

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Acura of Libertyville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Television
Cable TV Vending Machines
Customer Lounge Area After Hours Drop-Off
Drive-In Service Cable TV
Express Service Express Service
Free Coffee Free Coffee
Free Loaner Cars Free Drinks
Free WiFi Free Loaner Cars
Instant Financing Television
Laptop Computers Vending Machines
Shuttle Service

Wrhendricks
4/4/2013 9:45:33 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn BockwinkelGlenn Bockwinkel
Charlie MerkiCharlie Merki
James  WonJames Won
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

Great service. Very knowledgeable staff. I received a great deal on a certified pre-owned Acura. I was also given some great golf tips from James. I highly recommend purchasing a vehicle from this dealership. The employees were very professional and the waiting lounge was comfortable.

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AndriaNickel
4/3/2013 1:27:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane LyonShane Lyon
Scott WeidnerScott Weidner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Acura of Libertyville:

Everyone was super friendly and answered my questions thoroughly. I had some concerns with the car I was purchasing, and they addressed them all until I felt comfortable with my purchase. They also worked late hours until we were all finished, which I didn't expect, and didn't think was necessary, but still nice anyway. Everyone made me feel pretty special and took me seriously - which is something I cannot say for other dealerships that I had visited that first day down the road. I can imagine many people wouldn't take a young female buying a car on her own very seriously, but I was never treated that way and really appreciate that!

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ElPip
4/2/2013 6:43:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric LeysEric Leys
Scott WeidnerScott Weidner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

This was our first time at an Acura dealer. From the moment we walked in, Scott was attentive and accommodating to my wife and I. We have never experienced such professionalism and courtesy at a dealership before. We did end up purchasing a Lexus from them and even though the dealer closed, they took their time to finalize our deal "after hours". No rushing, no attitude! We even received a fair trade in value for our trade in. We will ALWAYS recommend Acura of Libertyville from now on to our friends and family. We even appreciated the follow up call from our salesman Scott the next day. Even the finance department was an awesome experience working with Eric Leys. He was knowledgeable and straightforward with us throughout the entire process. We will go nowhere else from now on to purchase a vehicle. Ernesto & Pamela Padilla

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marialinav
3/31/2013 9:59:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn BockwinkelGlenn Bockwinkel
Eric LeysEric Leys
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

Glenn, Eric and Jerry have managed to change my perception of the car buying experience. They made it easy and quick. Jerry was very thorough in explaining the features of my new RDX and followed up on several occasions to ensure all of my needs were met, during and post sale. They are a great group and I highly recommend them.

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saikiran
3/28/2013 4:56:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike HatchMike Hatch
Charlie MerkiCharlie Merki
Greg MillerGreg Miller
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

I bought a certified pre owned acura TL and i just love the driving and acura of libertyville just made my day i owned it. It was so easy intially Gregg explained all the features and how the car is. It was good deal on the car even they gave some deal and it worked out perfect.
Mike explained about the finance and and gave good deal on trade in car as well. I was happy on my trade in value. Even on the end of day on saturday, they were there untill i finish my paper work and in fact charlie made the paper work easy going.

My expereince is good with Acura of Libertyville.

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brentdsmith23
3/19/2013 9:16:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James  WonJames Won
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

This is my second (consecutive) purchase from Acura of Libertyville. James Won was my sales associate in both cases. In addition to James I have found that working with Eric and Craig to be as painless as buying/leasing a car can be. All of the less than enjoyable tactics most of us have experienced in the past when purchasing a vehicle, simply didn't apply when working with this dealership. The decision to come back was easy, plus I'm thrilled with the quality of my vehicle.

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ElliotSawicki
3/18/2013 11:38:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Luigi MiceliLuigi Miceli
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Acura of Libertyville:

I initially inquired about a 2008 Acura TL Type S online and got an almost instant response from Luigi. I set up a day and time to come and test drive the car. He did a great job explaining the features of the car and I would recommend him and this dealership to anyone that is interested in purchasing a new/used car. The customer service was excellent and the length of the process didn't take too long. Very satisfied with Acura of Libertyville.

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roxannecuitino
3/14/2013 5:46:59 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane LyonShane Lyon
Charlie MerkiCharlie Merki
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Acura of Libertyville:

Shane and Charlie were a PLEASURE to deal with! Honest,straightforward and no high pressure tactics. In the past I have had service for my Acura and that was a great experience also. Will go back FOR sure!

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hallibt
3/13/2013 2:50:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shelly Berg Shelly Berg
Glenn BockwinkelGlenn Bockwinkel
Shane LyonShane Lyon
Charlie MerkiCharlie Merki
Luigi MiceliLuigi Miceli
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

I purchased a 2013 MDX and this was probably the most pleasurable experience from start to finish for purchasing a new car. I started my hunt for an Acura through the Internet. Luigi Miceli contacted me quickly and provided me with prices for the new vehicles right from the start. So from my very first visit I knew what I was going to pay for the vehicle and was happy with the price right from the start. I really enjoyed working with Luigi on this purchase. One concern I had with my new vehicle was how it would look and fit in my garage. I worked with Shelly, the service manager, and she set me up with a loaner MDX to take home for the afternoon so I could park it in the garage. On the day of the purchase we worked with Charlie on the final paperwork and this too was completed without any hidden costs or pressure to purchase accessories or warranties that we didn't want. He laid them all out for us to chose from and provided any information we requested. I am very happy with my new Acura and the service received from Acura of Libertyville!

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meaganmac13
2/22/2013 8:35:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James  WonJames Won
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Acura of Libertyville:

i found a car online and went up there right away to take a look at it james had great customer service and was very friendly was also very knowledgeable on the car i was buying. the finance guy was also very friendly they stayed past hours just to help me out and assist me i walked out of there with a car and was very pleased with there service they even filled the car for me. would highly recremend to all my friends and family!

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