My wife and I had, hands-down, the best car buying experience we have ever had with Stanford Kim at Acura of Libertyville!
We were looking for a used van of a particular make and model that they happened to have on their lot. Our plan was to shop around at several different dealerships, and before coming to Acura of Libertyville we had just come from looking at a similar van with another dealer. After seeing the quality of the van and experiencing the white glove treatment we were given by the staff at Acura of Libertyville, we knew we didn’t have to look any further!
Not only was the vehicle in superb mechanical condition, the personal service we received was second to none. We felt Stanford took personal interest in not only showing us the van and answering any questions we had, but practically bent over backwards to help us with our two young children, who are both under two years old. Stanford was never pushy, and went out of his way to make sure my wife and I could talk privately about our car buying decision.
We were provided the entire vehicle history without having to ask for it, including a list of repairs their technicians had made to the van before it came into their possession. Also, the route we were taken on for a test drive wasn’t a short round-the-block treatment you might receive at other dealers, but was long enough to get a decent feel for the vehicle and its performance.
We planned on financing the van through our bank, which would have required coming back another day to pick up the vehicle. Instead, Stanford helped us set up things so we could still finance through our bank, but could also drive away with the van that same day.
To show you how committed Acura of Libertyville is to quality and honesty, while we were signing the papers to buy the van it was discovered there was a recall related to the spare tire that had previously gone unnoticed. Rather than cover it up or not say anything, they immediately took the van down the road to the a manufacturer certified shop to have the defect repaired while we finished the paperwork.
The icing on the cake was when they filled the gas tank, washed, and waxed the vehicle in preparation for us to drive it home. Now that is how to tell a customer thank you!
My wife and I are so grateful for the customer service we received. I was not expecting to find a car dealership so committed to going above and beyond, but now I now with certainty that can be said of Acura of Libertyville. Thank you, and thank you Stanford for your patience, humor, and help!