Acura of Milford

Acura of Milford
1503 Boston Post Rd
Milford, Connecticut 06460
(203) 877-4333

Manufacturer: Acura

Most Reviewed Employees
Jack Morrison Jack Morrison
Service Advisor
Scott Holmwood Scott Holmwood
Service Manager
Dan Adams Dan Adams
Sales Consultant
Rocco Esposito Rocco Esposito
General Manager
Nissa Johnson Nissa Johnson
Business Manager
Michael Dady Michael Dady
Sales Consultant
John Powers John Powers
Sales Consultant
Dan Pagan Dan Pagan
Sales Manager
Need a New Car?

Dealership Amenities
Saturday Service 7:30AM to 6:00 PM
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television
Free Pickup and Delivery

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:30 PM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 3.9/5
20 Reviews
Acura of Milford

Overall Score: 4 Star Rating3.9



About Acura of Milford
Certified: Acura of Milford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Acura of Milford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Acura of Milford
Since 1989, Acura of Milford has built a reputation on providing courteous, honest sales and service.

Conveniently located on Boston Post Road, Acura of Milford has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees!

Plus, Acura of Milford is an EXCELL Validated dealer, one of Acura's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction.

So, from Sales to Service and everything in between, at Acura of Milford we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!

yankeefanct
4/4/2012 11:53:20 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Morrison

My Review of Acura of Milford:
Had my car serviced at Milford Acura. The service was done quickly and professionally. The dealership recommended new tires, but did not pressure me to get them now. The car was washed and came back in great condition.

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chuckster33
3/27/2012 10:46:34 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Morrison

My Review of Acura of Milford:
Jack is very professional and extremely accommodating. He has always taken good care of us. As for the dealership, we have been going there for almost 20 years back to when I had my Vigor.

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sirleon
3/19/2012 3:14:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Holmwood

My Review of Acura of Milford:
I have been going to Acura of Milford for basic maintanance during my first year of owning an Acura TL. A few months ago a check engine light came on that the technicians were not able to fix so far. Scott who is the service manager personally got involved in my situation. Ones I spoke with Scott, I felt that he sincerely wants me and all his customers to have a great experience at Acura of Milford, and advised me that he will do everything possible to get the check engine light corrected. I wish there were more people like Scott in customer service indursties. I know he is one of the reasons why people keep on coming back to Acura of Milford for service.

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rate1
3/17/2012 8:09:52 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: John Powers

My Review of Acura of Milford:
Will never purchase a vehicle nor have my vehicle seviced again at Acura of Milford. Had the worst experiences with them. Everyone be very aware of this place. I needed a bigger vehicle (having a baby) so I traded my 09 Jeep Wrangler (mint condition) for their 08 Jeep Liberty(lemon). The Liberty had serious leaking problems. When it rained, it rained in the car. The heater did not work (smelled like something burning & thick dirty air would come out not healthy to breath in) I never experienced anything like this at any other dealership. I felt like I was at a side used car shop, not a dealership. The day I took the Liberty off the lot I asked if everything was done including the vin etching. I asked 3 times and he said Yes. I got home and looked at the windows. There was no vin etching. In which that should have been done, especially when they told me yes. The Liberty came with warrenty (of course,the vehicle was over $17,000, thats a law) they took the car in to fix (which took over a month) they fixed the leak, but they wouldn't fix the stains the water caused (they said it was not under warrenty). The water was leaking in the vehicle of course the water stains should have been fixed & anything else that was damaged caused by the water. Anyway, they would not fix that. Just so you know this was at the end of my pregnancy( talk about stress they caused me). Then the day I delivered my son I recieve a phone call from them that the heater was not on warrenty. Its a heater we live in CT & its winter. I need heat of course especially with a newborn. How can you sell a vehicle and the heater doesn't work, are you kidding me?? Absolutely ridiculous. Then they finally said ok we will fix it and the thick bad air smell(Well, the thick bad air smell is stll there).Also, there is Absolutely NO Customer Satisfaction!!! While all this happening and taking over a month, Not only was I disrespected by them with rudeness, they Never called me to tell me how progress was going with the vehicle being fixed vehicle. I always called them to check in. Then asked the service dept. to also have my free complimentary vehicle oil change done while its in there. He said that it was done as well as vacuum & car wash. Thinking that my vehicle that I just purchased from there is finally fixed. I pick it up oil change not done,car wash not done,vacuuming not done. I had metal pieces all over the place from when they welded to fix the the leak, very dirty from them in & out of this vehicle. The only thing he could say to me was Sorry. What??? Not saying all Acura Dealerships are bad, but yes Acura of Milford is!! Acura of Milford you should be ashamed of yourselves!! You have a lot of shaping up to do!! Starting with not selling lemons & better staff that will treat your customers with respect!! I am disgusted & stuck with a vehicle that I can't stand to look at or be in with what I put up with. Shame on you Acura of Milford!!!!

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coreydjones
3/5/2012 9:27:39 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rocco Esposito

My Review of Acura of Milford:
My horrible experience with Acura and its dealer. I lease a 2010 TSX for my wife and have about 5 months remaining on the lease. Recently, we noticed a rattling noise in the rear of the car so we decided to take it in to have it checked out. Well the dealer Acura of Milford and Jon Lorensen dealership, informed us that the rear brakes needed to be replaced due to normal wear and tear. I found this unusual since I have never had to replace the brakes on a leased vehicle before turning it in and I have leased at least 6 times in the past. Also I have always found that the front brakes on my other car have always gone first and not the rears. I decided to do some research on this before paying the $370 the dealer was asking to do the rear brakes. What I found out was there was a class action suit against Honda regarding a defective brake system that prematurely wears the rear brake pads due to the EBD system sending too much braking to the rear brakes. A week later the sound from the rear brakes got so bad that I had to bring it in again and got the same story from the dealer. I decided that I wanted to see if the dealer would back me as a loyal customer (I had leased an Accord from them in the past) and see if they would fight Acura for the cost of this repair. They contacted Acura and got no sympathy. I was getting pretty upset with the attitude that I received from the dealer Acura of Milford in Milford, CT. The first time I brought it in they semi accused my wife of driving with the hand brake on. Which in this vehicle is literally impossible since the voice command system verbally tells you that your parking brake is on. Then the second time they semi accused my wife of driving into a snow bank and damaging the brakes. By the end of my experience I was very upset and demanded to talk to the service manager. He never showed up to talk to me so I had to talk to the business manager Rocco Esposito. After explaining to him that this dealer was not willing to take care of a defective brake system, regardless of Acura support or not, for a customer that was on the verge of purchasing another car in 5 months, I was about to walk out and never come back. I was further insulted by him when he insisted that this was normal wear and tear and that I needed to maintain the vehicle even though the car was only 2 1/2 years old. I left the dealership informing them that they just lost two customers for a $175 repair (their cost). There’s some customer loyalty for you. All I can say is Honda settled out of court and left their customers high and dry and the dealer didn’t think it was worth $175 to sell me another car in 5 months. After being insulted and treated like I meant nothing to them I walked out of that dealer for the last time. I will never buy another Acura again. PS: an hour after I got home they called me to tell me they changed their minds and were willing to pay for the repair. I told them too late. I walk out of that dealer from the last time since I seen first hand what kind of character they have. They think they are a premium car dealership like the BMW, Lexus, Audi dealer but they are not. They give you dirty loaner vehicles they don’t really wash your car when it is in for repair etc. Don’t make the mistake and think they are like the other premium dealers they are not.

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Response from: Acura of Milford
Added: 3/19/2012 11:00:43 AM
Unfortunately Acura of Milford was unable to rectify this situation with a vehicle possibly involved in a class action suit with Acura.

kirkkimerer
1/16/2012 6:19:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dady, Rocco Esposito, Nissa Johnson

My Review of Acura of Milford:
Acura of Milford provied exceptional service. I purchased a used Lexus RX350. Acura's financing department worked with me to get me to the monthly payments needed. After the purchase they called me up and discovered another way to further lower my interest rate. That's the first. For the very first time, I felt as if the dealer and their employees were working for my best interest, not the other way around.

The reason why I went to Acura of Milford was to purchase a MDX, but after I went for a test ride with Mike Bety the salesperson, I found the MDX did not have the driver side room I preferred. I'm 6'2" and require more leg space. Mike suggested I try a Lexus RX 350, which I test drove. It was perfect and came with a navigation system, which I wanted. I told Mike I wanted to shop it around on the Internet and other Lexus dealerships, which I did. Mike was a "no pressure" salesperson and said he completely understood and actually apologized for not having the right vehicle in stock for me. After three days of searching I called Mike back and said I was interested. Mike negotiated with the GM Rocco Esposito for me and came down from their original proce. I could not find a better deal anywhere. I paid $27k for a 2009 RX 350 and the condition was mint. I was very happy with the purchase.

Get this...three weeks after my purchase Nessa from finance calls me up with better news. She tells me that she has the ability to lower my interest rate by another point, which she did. Now that's service. My wife will be needing a car soon and the first place I'm going to is Acura of Milford because I trust them and I will highly recommend them to anyone.

BTW: I never fill out these surveys or rater forms, but I was so impressed with the service I was compelled to return the favor. Thanks again to the team at Milford of Acura: Nessa, Mike and Rocco!

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Response from: Acura of Milford
Added: 1/17/2012 10:05:09 AM
Thank you, Thank you! I am thrilled that are staff met and exceeded your expectations!

vmvelez
11/5/2011 11:31:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Powers

My Review of Acura of Milford:
My second vehicle that I purchased from Acura of Milford. John Powers was very helpful and went out of his way to see that my needs were met. Dan Freeman did all the paperwork for both of the vecihles and each time was very professiona.

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Response from: Acura of Milford
Added: 11/11/2011 9:43:13 AM
Thank you so much for taking the time to give us your feedback. We appreciate your business!
Rocco

poopc33
9/26/2011 2:55:22 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dan Adams

My Review of Acura of Milford:
This outfit will severely under price the value of any trade-in you may have. They offered me $4K for my 2003 Acura TL against a newer Acura RL at $33K (making it a $29K deal). After I called them thieves they came back with a new offer of $24,500 for the RL including $8500 for my car. They would have happily stolen $4500 from me if I had accepted their first offer. There is a difference between negotiating a deal in good faith and outright thievery. By the way, I was offered $9900 for my car at a different dealership and Acura of Milford has my exact same year and model TL with 10% higher miles advertised for $11,999. I bought my current car at a different dealership in 2003 because of a similar situation at Acura of Milford.

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Jspin104
7/11/2011 12:03:37 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Rocco

My Review of Acura of Milford:
I was recently in Acura of Milford looking to purchase a brand new MDX I had originally called over the phone and was directed to the Sales Manager Rocco, he was nice on the phone and claimed he would give me a great deal. So I came in and worked with sales person who wasn't very knowledgeable about the product she didn't know any answer i had to any question.

When it came to negotiation this was the worst, I had a old trade that I figured wasn't worth more than 500 but when the salesperson left me I heard someone on the other side of the showroom say "I'll give him a dollar for it" they then offered me a 100.

Now they wanted me to pay sticker price for the MDX I laughed and then asked to pay invoice and said I could get the car for invoice at another dealer and the manager came over and asked "why didn't you buy it there then, your lying to me, there's no inventory no dealer would sell a car at invoice"

I was also asked to fill out a credit application in advance negotiating which I refused and was disrespected by because do I look like I have bad credit?

Then when they quoted me payments they were $100 higher than any other dealer and when I got home to dothe math...they were selling the car for $1500 over sticker based on those payments.

So needless to say I didn't buy an MDX from Acura of Milford or even an Acura at all based on that one experience I had and the sales manager lying to my face and going on and on about best rated vehicle when in reality the Lexus is higher rated than the MDX.

So I will never go back to Acura of Milford again after the terrible experience I had and the swearing heard across the showroom along obviously with employees and loud laughing.

Avoid Acura of Milford

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kaitlinruskay
6/28/2011 9:04:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Evan and Dan

My Review of Acura of Milford:
Everyone at the dealership was extremely friendly and helpful. They really took into consideration what I was looking for in terms of price and quality. They answered all of my questions and I would definitely work with them again!

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Reviews 11-20 >>