Acura of Peabody

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Peabody:
I bought a used 2008 TL Type-S with a Wheel Warranty which was originally purchased through them. The warranty was fully transferable so I paid $500 for it.

When I asked them to transfer it to my name, they said they would no longer honor it because the company they bought it from went out of business!

When I asked them if they would fix my wheel for me, they said they would think about it and then I never heard from them again.

I'm out $500 and I still have a broken wheel. AVOID THIS DEALERSHIP AT ALL COSTS. They are crooks.

Try Brighton Acura: http://acuraofboston.com

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Peabody:
I had my Acura RDX serviced two weeks ago. I was not treated very professionally. My right window in the back would not come down so while I was having my regular service could they check. The service person told me they would not fix it because it was overspray from a small accident my wife was involed in. Instead of telling me what it would cost they gave me the bums rush because they were going to a banquet that evening. This is my second lease with Acura of Peabody and my last. I will look elseware next year. Also no follow-up call on my service was ever made.Thks,Jerry McGrath

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Acura of Peabody:
I never visited the dealership but worked with Tom, the Internet Manager on-line for over a week. He was so thorough and responsive. He even mailed me at 11:00 p.m. in the evening! Tom also worked through alternative pricing with me.

Unfortunately, I did not buy an Acura, only because it ended up being out of my price range, but I wanted to commend Tom for superior service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Peabody:
I know the other rating says they had a bad time, but I have been to this dealer 2 or 3 times looking at cars and they were always nice to me and never pressured me, even though I didn't end up buying an acura I had a good time shopping here!

The only thing I would complain about is not always getting the call or email I was looking for, but most of the time there was good communication.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Peabody:
I lease a new car every 24 months. I've leased 3 Audi's in a row and thought I'd try something new. I first contacted Acura of Peabody for 24 month lease prices on a TSX. The response was &quot;we've got terrific leases for 36 months. When I wrote back a second time and again asked for 24 month lease prices, I never heard back.<br><br>I went to the dealer this morning with a friend. We were both interested in the TSX - he was considering purchasing one, and I was considering leasing one. After a couple hours of test-drives and discussion, the salesman and I agreed on a reasonable 24 month lease price. When he made his final trip to the sales manager to get a firm price on the deal, he came back with a 24 month lease price that was $150 HIGHER per month than we had been discussing for the previous hour. He claims that he thought we were talking about a 36 month lease, but my friend agreed with me that the entire conversation had been about a 24 month lease. <br><br>So - Acura of Peabody blew it big time. They had 2 potential sales, but the bait and switch didn't work. What a waste of time. It's back to Audi for me. IRA Audi knows how to treat their customers honestly and fairly. It's sad because we both really liked the TSX.

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