Acura of Salem - Service Center

Disappointed in my scheduled appointment I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the s I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the show toom and told my sales girl would come to help me. After waiting about 20 minutes I called her and was told she quit yesterday. No one still in his area to answer questions or help. Pulled through to the other side of the building but no one around. Drove down the road and come back through the service line. A nice young girl went to find me help. Almost an hour from my appointment time she takes me to Duane. He sad he had a meeting and gave a half hearted sorry. He did not call to let me know my car was ready for pickup. He didn’t know where the keys were when we arrived. No follow-up instructions on treatment. Just a good bye. wish I would have bought a Toyota. They rock! More

Ewwww! I stopped by Salem Acura this morning and asked Terry if he thought mice could get into my heating system. He smiled and said, "Absolutely! Let's ta I stopped by Salem Acura this morning and asked Terry if he thought mice could get into my heating system. He smiled and said, "Absolutely! Let's take a look." He immediately worked me in (something I really did not expect at all). He had Kodee (and I am sure others in the service department) work on my "situation" (Ewww! it was mice) and had me out of the service department in 45 min. Thank you, Terry and Kodee (and everyone who dealt with the Ewww!!) You all bent over backward to help me out this morning. Thank you! Nick D. More

Terry is AWESOME! I bought my Acura about 3 years ago and I commute....averaging about 1,000 miles a week this last year! I'm obviously in for service often! The reason I bought my Acura about 3 years ago and I commute....averaging about 1,000 miles a week this last year! I'm obviously in for service often! The reason I bring my car to Acura of Salem is because of Terry! He's professional, knowledgeable, accomadating, and efficient! He always returns my calls the day of and keeps me informed of my cars needs! He's always smiling and kind too! I recommend Acura of Salems service department highly because of the management of Terry Mosgrove! More

reviving a dead car Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). They eased the way for us to get from Newport to Salem to get our car and to get home to Portland. Their help was outstanding. gerry More

It is all about the Service Rep - Terry Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terr Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terry Mosgrove is the one that helps with anything and everything. Thanks to him, we are loyal Acura owners. There is no better service rep anywhere. Thank you Terry and Doug for all you have done to keep car in good working condition. More

Terry keeps me coming back to Acura of Salem! I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car that I met Terry and his service team. Terry ability to handle all of our service needs in a professional and knowledgeable manner is the main reason for our second and third Acuras. I am in the service industry, and I wish I could clone Terry's positive, "can do" attitude. That, combined with his knowledge is a win-win for customer and business. Thanks Terry!! More

Best Acura Customer Service I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I hav I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I have always felt comfortable asking him questions and I trust his advice when it comes to keeping my Acura TL in great condition. I commute long distances for work and Terry always makes sure that my car has just what it needs to keep it running long term. I look forward to my visits with him and his team during my service appointments and feel like I'm working with a family member who truly has my best interest at heart. -Gloria A. More

RDX service Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and t Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and transmission fluid replaced at Terry's suggestion. Fixed rough transmission shifting. Great service for sure. More

GREAT SERVICE TEAM!!! As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional service and prompt attention to my issues. This entire team always has a positive "can do" attitude with a friendly approach to resolving whatever problem I bring to them. You guys are a great team!!! More