Acura of Serramonte

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Serramonte:
On January 19th 2008 My wife had her car serviced at Acura of Serramonte in Colma, Ca. We had the Timing Belt, Water Pump, Drive Belts, Coolant, and Tensioner replaced. We were charged $1070.54 for the service. On January 22nd 2009 we were having mechanical problems with the car so we took it to a local shop here in Antioch,Ca. named 360 Auto Repair, much closer to our new address. Upon inspection of the car the mechanic noticed the Timing belt tensioner bolt was missing. According to the mechanic that had a possibility of causing severe damage to the car and also if we were on the freeway possibly causing harm to my wife and occupants in the vehicle. My wife called Acura of Serramonte and they told her that they would not do anything about it because no one was injured. They would not reimburse us for the job that they said they did. We called the Better Business Bureau and the Consumer Affairs and filed a complaint and they said they cant force them to do anything. Im not looking for anyone to force them but want it known to other people that Acura of Serramonte will not stand behind their work even when it is life threatening

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Serramonte:
Be careful when you buy ANY car from this dealership whether it is new, certified pre-owned or used. I purchased a "certified pre-owned" TL from Acura of Serramonte in Colma which they represented as a higher value car than a typical used car because it must pass a rigorous 150 point inspection. I found out a few days after I bought the car that it had been in a SIGNIFICANT accident. I contacted them to address the situation and was treated with a lack of integrity, complete disrespect compounding their utterly fraudalent sales practices. The DMV investigated my complaint and found out that the vehicle had well over $23K worth of body work done to it, and some of it by their own repair shop. The DMV and the District Attorney are further investigating the dealership and have widened the scope of their inquiry. The DMV is taking administrative action against their license because of what they did to me - they also lied to the DMV investigator. Despite all of this, Acura of Serramonte still believes they did nothing wrong and are above the law. I am in the process of suing them for damages.

I STRONGLY ADVISE YOU NEVER BUY AN ACURA FROM ACURA OF SERRAMONTE.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Serramonte:
I went with a friend to purchase a 2007 Acura TSX. He wanted me to go along with him, since I know a little bit about cars. We approached a saleman and asked a few questions. We wanted to test drive a fully loaded TSX black on black in auto with navigation. He told us there was one outside. It was raining that day. He told us to meet him out there. We waited outside for 5 minutes, before going back in to look for him. He was inside helping another customer. He ignored us when we approached him. We asked the front desk for another saleman. The next salesman took us for a test ride, but was upset at us when we asked him to match the Mike Harvey price. He stormed away to ask his manager for a better price. They said they wanted our business, but could not budge on the price. My friend ended up purchasing the car through Costco. They were able to give him the car for $300 over invoice, and my friend payed the car off in full that day.

The sales people at Serramonte Acura are very ruthless. They treat you nice if they think you have money. I guess it is a curse to look young if you are shopping for big ticket items. Maybe I should have driven my new M3 or my Mercedes in. I did not want them to think we had any money, so we could get a better price.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Serramonte:
I just bought my 2005 Acura TL from another dealer. I would never recommend Serramonte Acura. I wrote to the internet sales department. The internet sales manager called me back and said they had a white TL with NAVI with a parchement interior. I drove 50 miles to buy it. They said they would sell it to me for $300 below invoice, $32,300. When I got there 2hrs later the car was not the one I wanted. The the internet sales manager lady said they just "sold" the car. They said they would sell me any of the remaining cars for $500 over invoice. They did a bait and switch. The icing on the cake was that John the manager offered to buy my 2002 TL-S "at auction" price. $14,800. I traded it into another Acura dealer the same week for $17,000 and got the 2005 TL as well. I would never deal with the internet sales department. They are a bunch of liars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Serramonte:
I was going to buy a 2004 RSX, but when we started to talk about the price they gave us a horribble offer. So we left, then they started following us to my car. So we sat in the car and they wouldnt let us leave. The sales person stuck thier hand in my window and wouldnt let me leave, even opening the door. What kind of service is this. A bunch of shadyy ass people and should be avoided at all cost. ALL COST.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Serramonte:
My visit to this dealer I would have to say was one of the worst of my life. I went in to look at a used audi tt they had on thier lot. I was very intersted in it and I wanted to take a test drive. I asked Sam if we would go for a ride and he aggreed and asked for my DL. He walked in to the office and returned in about 5 mins, handed me back my lisence and said that he could not help me anymore and walked away. He did not even offer to have another salesman help me. JUST WALKED AWAY. I cannot believe that dealers like that can still be in business. I was left sitting there imbarrersted and insulted. I would not reccomment anyone go to this dealer.

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