Acura of Stamford

I've owned nothing but Acura's throughout my life and was looking forward to upgrading to a new MDX in the next few months. I brought in my current Acura for an oil change which they did but I was told my re looking forward to upgrading to a new MDX in the next few months. I brought in my current Acura for an oil change which they did but I was told my rear break caliper needed replacing which I was fine doing since I had a roadtrip planned in the coming days. I paid close to $2000.00 to have one rear caliper replaced. When I left the dealership it sounded like my suspension was missing on the left side. My car has a loud rattle and harsh feeling over every little bump on the road. I brought it back the next day only to be told that it's an older model and thats what happens, the shock absorbers weren't there anymore. This was surprising since the shock absorbers were working perfectly fine before they did the work on the rear breaks. I was told the fix would be $3000.00 and effectively shown the door. My car has never sounded like this and did not sound like this before I brought it in to be serviced. I've called the dealership several times and provided my contact information to several receptionists so that management could call me back to resolve this matter. It's been 8 weeks and I have yet to get a call back from the manager at Acura of Stamford. Acura corporate called to ask about my experience and I shared what occurred and they were very receptive to my feedback and said they would go through the appropriate channels to get my situation remedied. My car now has a significant rattle when I drive it. I will never step foot in Acura of Stamford again after they attempted to shake me down for an additional $3,000.00 for a mistake they made after spending nearly $2000.00 for an oil change and a caliper. Furthermore, I will never purchase an Acura or any Honda related vehicle ever again. Best of luck if you get your vehicle serviced here, there's a good chance it will perform significantly worse when you leave their lot and they will fully expect you to pick up the tab. More

We had a fantastic experience from start to finish. Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure everything went smoothly, which we truly appreciated. As for Sam—he was exceptional. From the beginning, he went above and beyond to make sure all of our questions were answered thoroughly and clearly. His professionalism, patience, and genuine care made the entire process seamless and enjoyable. It’s rare to come across someone so committed to providing top-tier service. We can’t say enough good things about him—he was truly a standout and a joy to work with. More

We had a fantastic experience from start to finish. Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure everything went smoothly, which we truly appreciated. As for Sam—he was exceptional. From the beginning, he went above and beyond to make sure all of our questions were answered thoroughly and clearly. His professionalism, patience, and genuine care made the entire process seamless and enjoyable. It’s rare to come across someone so committed to providing top-tier service. We can’t say enough good things about him—he was truly a standout and a joy to work with. More

My recent car buying experience with Acura of Stamford stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the o stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the offerings from BMW, Porsche, and Land Rover. This odyssey involved navigating through their artificial intelligence bots, concierge services, client interaction layers, and ultimately, their sales departments. The process was akin to being a mere ticket at a deli counter, devoid of personal touch. Serendipitously, I discovered Acura of Stamford through CarGurus, where the dealership's commendable ratings caught my attention. Using their online booking system, I scheduled a test drive overnight and was promptly greeted by a text message from a human representative, confirming the car would be ready. Upon my arrival, Christina made instant introductions to Ty and Jaime, no bots insight. The entire team exuded genuine personality, devoid of any aggressive sales tactics. I am very happy with both the purchase and the trade-in price. This experience has solidified my intention to exclusively procure vehicles from Acura of Stamford henceforth. Should their current inventory not meet one's desires, I highly recommend contacting them to inquire about potential sourcing options. More

Erica provided excellent customer service and product knowledge. Fair pricing and straightforward transaction with no hidden fees. knowledge. Fair pricing and straightforward transaction with no hidden fees. More

Response from the dealer was appropriate. The car wasn’t as l expected.and looks different than advertised. The car wasn’t as l expected.and looks different than advertised. More

Clean, informative, and very helpful. I won’t be going anywhere else! If you need a car, here’s where to go. I won’t be going anywhere else! If you need a car, here’s where to go. More

We appreciate the time and attention given to us by the wonderful people at this dealership. wonderful people at this dealership. More

Great! Palma is the best. Super helpful, kind and accommodating! Won’t buy a car from anyone else. Palma is the best. Super helpful, kind and accommodating! Won’t buy a car from anyone else. More