I saw a vehicle online that I had inquired about via email (it was Sunday and they were closed, plus I live 4 hrs. away). I observed their hours for the following week and new that they opened at 8:30 Monday. I figured I might get a call back later that day, or maybe Tuesday? Low and behold my phone rang at 8:35 on Monday morning, all of my questions were answered promptly by the salesman Victor (who I highly recommend)! I was able to "reserve" the vehicle for 24hrs. which gave me enough time to get their and check the vehicle out in person. I ended up trading a vehicle in (which they gave me a very fair price for), the whole process was completed in a day. I left their with a big smile on my face, couldn't have been happier with the whole experience!