I went to the dealer for a routine oil change. As a complementary service, Acura of Troy also performed an inspection stating my battery as "GOOD". The service tech even returned my car with a complementary tire plug as they had found a screw in the tire and had re-installed the passenger side blinker light (the bulb was fine, just not put in in properly). I did not ask for this, nor did they notify me of these problems before fixing them. And that's just the problem...
As I was driving home, I noticed that the blinker (on the same side as the light bulb that was re-installed) started to blink double-time. I called the dealership as soon as I arrived home. Greg, the service manager said to bring the car back any time. Later that evening, I tried to start the car up to run some errands, only to find the battery was completely DEAD.
I brought the car to Acura of Troy the next morning. Acura of Troy completely denied that their mechanic replacing the light bulb and the subsequent increase in speed with which the blinker ticked had anything to do with the battery draining. Clearly, the mechanic had shorted my battery, causing it to drain beyond repair. I was forced to purchase a new battery.
Furthermore, because Acura of Troy had "fixed" the hole in my tire using a rope and glue, I was forced to replace the tire. If I had known about the problem before Acura of Troy had fixed it, I would have taken it to the tire store and had them fix the tire properly (from the inside of the tire). Instead, I was stuck with an unsafe tire.
I'm extremely disappointed by the level of service I was provided. I will not return to this dealership to purchase a vehicle or to service one. I will continue to tell others of this experience. I will not stop until Acura of Troy fixes this situation.
I Recommend This Dealer:
Greg (service manager), Todd (service consultant)
Did you find this review helpful?