Acura of Troy
Troy, MI
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46 Reviews of Acura of Troy
Horrible customer service, horrible people! ! Don’t go here if you value your $$ time and respect. They said they fixed things but come to find out they didn’t. Car rims were damaged in their po ! Don’t go here if you value your $$ time and respect. They said they fixed things but come to find out they didn’t. Car rims were damaged in their possession and they blamed it on the customer. More
Based on how the service department operates, I can only imagine sales. Really made me think to never purchase another Honda/Acura product again. If you can't trust service, they have lost my business. imagine sales. Really made me think to never purchase another Honda/Acura product again. If you can't trust service, they have lost my business. More
Worst experience. Let’s start with sales. There’s two guys. They sit in their chairs and don’t move. Snacks “one per customer” and the one I had ended up having mold a Let’s start with sales. There’s two guys. They sit in their chairs and don’t move. Snacks “one per customer” and the one I had ended up having mold all over it. No one says hi, can I help you? Nothing. Operations manager-Terrible! We took our 2024 MDX for a noise issue. They looked at one thing and banked on that being it. After 6 hours on our second visit, they told us they road tested it (they didn’t, we watched) and sent us on our way. As soon as we got on the highway-same noise. I called the ops manager and asked that they send someone to pick the car up for service as we can’t spend hours there waiting. He refused. Wouldn’t hear of it. So we took the vehicle to Acura in Ann Arbor and they had us fixed in two hours. More
I have always had a great experience at Troy Acura with Brent From sales to service! He always has my best interest in mind. Very helpful and eager to make his customers feel happy Brent From sales to service! He always has my best interest in mind. Very helpful and eager to make his customers feel happy More
I really wish zero stars was an option. I believe the dealership is incompetent from top to bottom. I had a big issue All they wanted to do was call me a liar and the cowardly manager refus I believe the dealership is incompetent from top to bottom. I had a big issue All they wanted to do was call me a liar and the cowardly manager refused to talk to me. I would advise anyone to do yourself a favor and at least look into another dealership. More
Brought my older vehicle in for a lot of work and was taken such great care of by Brent the entire time. Very smooth process and vehicle runs great again. taken such great care of by Brent the entire time. Very smooth process and vehicle runs great again. More
Would leave a 0 but I can’t so I guess I’ll leave a 1. HORRIBLE experience today! Went to get an oil change and had the splash guard not put back on properly so now it is dragging. To start out we were HORRIBLE experience today! Went to get an oil change and had the splash guard not put back on properly so now it is dragging. To start out we were told the drain plug was stripped and had to pay $5 to have it replaced but yet this dealership is the only one to do an oil change for over a year! So that means they are the ones who stripped it. But we get the oil change we leave, make it almost home and start to hear a noise which my husband knew automatically what it was.. the splash guard was improperly put back on causing it to drag. I then call and talk to the service representative who relayed my concerns to the service manager and they told me I could “come back up and they could see what they could do with what is left over. “ I tell them my car was properly put together when I went to the dealership and it should have been properly put back together when I left the dealership but we live almost an hour away and we would be come back. They closed an hour from the time I called we made it back at 6:04. 4 minutes after they “closed” and there was not one person left in the service department. We spoke to one of the sales representatives he tried his best to help us but also did not understand why they were all gone so quickly. The sales manager gave us the name and number of the service manager and I will be calling in the morning but wanted to make this review because this absolutely absurd customer service. If my car was not put back together properly they should be making an appointment to fix what they have broken. More