Acura of Westchester - Service Center

Mostly good I had an emergency repair required and it was done but I am concerned about a couple of things. Although Beth was very customer conscious and had a gr I had an emergency repair required and it was done but I am concerned about a couple of things. Although Beth was very customer conscious and had a great attitude, a couple of concerns arose after I left. My repair cost was over $925 and it included air filter replacements which didn't make sense since it was just done in December 2015 when I had an $800 repair. It should have been brought to my attention. The tire inspection results in December reflected a tire rating of 5 on one tire, which was lower than today (a 7 on all tires) which is impossible since I never replaced any tire. There was alot of confusion after the repairs to get my car washed and it took another 30 minutes when I was told 10 minutes. I drive across the county to service my two cars with them and have done so for 13 years but these incidents give me pause on a couple of levels. More

Nous sommes tres content! I've been using dealership service departments since I bought my VW Beetle in 1966, and must say that my experiences with Acura of Westchester place t I've been using dealership service departments since I bought my VW Beetle in 1966, and must say that my experiences with Acura of Westchester place theirs at the top of the heap. It begins with my wife's and my Service Advisor, Shannon Lemon. She is an utterly pleasant young woman, extremely knowledgeable, thoroughly efficient, and disarmingly considerate. I might say that she makes our problems hers, except that thanks to Shannon's expert guidance we haven't had any. Behind Shannon is an out standing service/repair operation, whose fine work obviates frustrating do-overs. My wife and I wouldn't think of taking our Acura anywhere else. More

Service Liz white is the best. She makes sure that my car is being tended to in a promo manner. She knows my name when I walk in. Liz white is the best. She makes sure that my car is being tended to in a promo manner. She knows my name when I walk in. More

Service was great and quick. This is the best Acura dealership in Westchester - by far. Beth Hicks was helpful and knowledgeable and a pleasure to work with. I was very satisfied This is the best Acura dealership in Westchester - by far. Beth Hicks was helpful and knowledgeable and a pleasure to work with. I was very satisfied. More

Above and beyond I brought my ILX in for basic service and had mentioned that I had a "little squeak" in my brakes. I am no automotive expert at all, and do not claim I brought my ILX in for basic service and had mentioned that I had a "little squeak" in my brakes. I am no automotive expert at all, and do not claim to be, Shannon IS however. Shannon was so accessible and investigated my brake issue, identified the problem in a way that I could understand, and ordered the parts and had my issue fixed SO QUICKLY. I'm so happy that there are still people in service who go the extra mile and actually care about their customers. Shannon rules. More

Elizabeth White I previously had a issue with a previous service advisor that did not provide good customer service. Since changing advisor, the customer service I am I previously had a issue with a previous service advisor that did not provide good customer service. Since changing advisor, the customer service I am receiving is optimal. Elizabeth is super accomodating, pleasant and respectful. More

Excellent and professional service! I was there to service my MDX and Shannon Lemon was very courteous and professional right from when I went in to drop off my car till my car was ready I was there to service my MDX and Shannon Lemon was very courteous and professional right from when I went in to drop off my car till my car was ready to be picked up. I would highly recommend this dealership to anybody who is considering to buy an Acura. More

Efficient, Friendly and Professional I frequently bring in my car for various services such as oil change, inspection detailing etc...I always meet with Elizabeth White because her servic I frequently bring in my car for various services such as oil change, inspection detailing etc...I always meet with Elizabeth White because her service is always outstanding! She always checks in with me for updates and is extremely professional! I highly recommend Acura of Westchester. Honestly from sales to service this whole team is top notch! More

Excellent customer service! I came in for service and Beth was awesome! Very caring and efficient simultaneously. She is pleasant, upbeat and bubbly, but also knows her stuff! Wo I came in for service and Beth was awesome! Very caring and efficient simultaneously. She is pleasant, upbeat and bubbly, but also knows her stuff! Wonderful attitude to encounter especially at 8:30am on a Wednesday morning! Thank you Beth and Acura of Westchester! More

Express service Thank you Alessandra Coronel for being so honest, professional and crystal clear while providing above and beyond customer service for me today. My ca Thank you Alessandra Coronel for being so honest, professional and crystal clear while providing above and beyond customer service for me today. My car feels brand new again! I will definitely keep coming back because I know that my Acura will be in great hands at Westchester Acura. I was completely satisfied with how you were so attentive and I'm so happy with the overall feel of my car. Alessandra your devotion to provide outstanding customer service should not go unnoticed by your supervisors. They truely have a winner in you. Thank you Eduardo Marte More