Acura of Westchester - Service Center

Excellent Service Advisor George Brunner at Acura of Westchester provided excellent customer service and advice. He answered all of my questions with patient and knowledgable r George Brunner at Acura of Westchester provided excellent customer service and advice. He answered all of my questions with patient and knowledgable responses and was very prompt in returning my calls. He arranged a rental quickly and minimized my wait time. This quality of service is very valuable and George should be recognized for the level of care he offers to his clients. I would highly recommend Acura of Westchester based on this experience. More

Not Happy At First I have always bragged about the excellent customer service I have received at Acura of Westchester for the past 12 years and that is the reason why I I have always bragged about the excellent customer service I have received at Acura of Westchester for the past 12 years and that is the reason why I am on my 3rd Acura. However since getting my newest car I had felt that the service at Acura of Westchester was slacking and was not what I am use to getting. Most recently I discovered that my wheel lock was missing ( service tech forgot to put back from last service) and I had to call and leave three messages before I received a call back from by assigned service advisor. I was very disappointed but thankfully today George Brunner took the initiative to help me since my assigned service advisor was not there. George provided the excellent service I am use to getting. George listened to my situation and provided what I needed. I was out of there in less than one hour. Thank you George I hope to continue dealing with you in the future. Thanks, More

Emergency night service help was amazing! After a metal object pierced my tire as I returned from NYC I went straight to Acura after 7pm and was immediately assisted by Shannon Lemon who greet After a metal object pierced my tire as I returned from NYC I went straight to Acura after 7pm and was immediately assisted by Shannon Lemon who greeted me with a big smile, took care of everything including arranging for my transportation home. She was amazing and once again demonstrated why I have remained with Acura of Westchester for over twenty years! More

Top Notch Service, Always! When I first moved to NY from DC, I took the car to Curry Acura because it was closer to work. When I moved to New Rochelle, however, I decided to gi When I first moved to NY from DC, I took the car to Curry Acura because it was closer to work. When I moved to New Rochelle, however, I decided to give Acura Westchester a try and could not be happier that I did. I can't say enough about the service I receive at Acura Westchester. From my first visit Shannon has been pleasant, knowledgeable and always helpful. She takes her time in explaining what you NEED and what can wait for the next visit. She's thoughtful in answering questions and if she doesn't know the answer, she will get it for you promptly. I can't say the same for other service departments. When my mother-in-law passed away suddenly and I needed to take a road trip for the services, I called Shannon with no notice and asked if she could get me an appointment. I had already looked online and nothing was available. Not only did she get me an appointment, but she was able to expedite my service so my husband and I could get to our family, ASAP. I will forever be grateful to her for that. It was just one less thing that we needed to stress about at a difficult time. I would recommend Acura of Westchester to anyone! More

Best customer service in New York. Shannon Lemon was very helpful and attentive. She answered all my questions with a great attitude. Best service dept I ever used. Will not go to any o Shannon Lemon was very helpful and attentive. She answered all my questions with a great attitude. Best service dept I ever used. Will not go to any other place. More

Superior staff makes for superior experiences For me, one of the most important ways to tell how a dealership treats customers is how you are treated "after you purchase the car.” Well, after buy For me, one of the most important ways to tell how a dealership treats customers is how you are treated "after you purchase the car.” Well, after buying, there was a small problem with how the wipers worked (which was corrected by Acura via an update). It was at this stage that I had the pleasure of meeting the person that would become "the best service advisor I've ever had!” I thought Lexus had kudos on service. However, Mr George Brunner proved me wrong. Never have I dealt with such a caring and knowledgable service advisor. George would not rest until I was 100% satisfied with my purchase. Even going so far as giving me his cell number if I had any questions — now that's service! Since the car had a lot of new technology, I had a lot of questions. Every time I called or stopped in, George made himself available no matter how busy they were (and believe me they’re busy). The service actually (and I never thought I would say this) far exceeded Lexus. Acura of Westchester is lucky to have George Brunner. He is truly exceptional, as is the rest of the staff. My review would not do justice if I didn't also mention Mr. Frank Ferraro. Frank was always there both during and after purchasing my car to make sure everything went smoothly and I was completely satisfied with all aspects of my purchase. In summary, I have found both the sales and service staff to be exceptional, and now I would never buy a car anywhere else. Sorry Lexus. More

Awesome customers service,very friendly,but professional, I was not a happy camper when I went to have my car serviced due to the air bag recall but the first salesman Mr meed that asked if he could help me c I was not a happy camper when I went to have my car serviced due to the air bag recall but the first salesman Mr meed that asked if he could help me came to my rescue and made my day.by 4pm I was taking possession of a new ILx as for Mr Piccirillo the finance director had me signing my Kilmarnock on a lot of papers and made it funny and got the best deal ever so go look for Mr Anthony Need and Alex at Acura of Westchester tell Ms H.Moore sent you great group of people. More

Thank You George !!!!!!! Thank you Thank you Thank you George was unbelievable made my transaction easy & fast the only thing i had to do was sign my name George took care of Thank you Thank you Thank you George was unbelievable made my transaction easy & fast the only thing i had to do was sign my name George took care of the rest More

Excellent service George handled a difficult situation with my car. It was in for the second time for the same problem and he handled this problem for me (him being br George handled a difficult situation with my car. It was in for the second time for the same problem and he handled this problem for me (him being brand new, and having not met me before) ironed out all the details quickly and professionally. I am very pleased to be working with George Brunner. More

" Great service Dealership and staff and fast " very good service ,very nice staff , you could have coffee and watch tv while you wait. Even though it was a last minute appointment the wait was n very good service ,very nice staff , you could have coffee and watch tv while you wait. Even though it was a last minute appointment the wait was not long at all More