Acura of Westchester - Service Center

I love coming here , cuz they always make sure I leave happy . Good job Acura team happy . Good job Acura team More

I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More

I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More

I would of gave 5 stars. But the pre-selected Insurance agent at Liberty Mutual was a complete Jerk/nuance!! She never answered her phone for Claim #050578031. The few times But the pre-selected Insurance agent at Liberty Mutual was a complete Jerk/nuance!! She never answered her phone for Claim #050578031. The few times she did answer her phone I told her I wanted the portal to show Acura of Westchester. It still says Danielle's Auto body under damge review (which is wrong)! This is why the check got sent to the wrong address and delayed my car pick up. Also I was told I had a Lien on a car that is paid off. A lien is a right against property or a legal claim, according to The Balance. So she told me I had to contact the DMV first which is not necessary. The car is paid in full!!! My only saving grace was speaking with Jose; at the first desk of Acura of Westchester. He was calm, answered all my questions, and made my difficult process smooth. I'm thankful to Acura of Westchester in Larchmont for Jose. He is an excellent employee and deserves a raise. Thanks Jose! More

Fantastic dealership, I have been a customer for over 10 years and continue to be because of the amazing customer service. years and continue to be because of the amazing customer service. More