Back

Acura of Westchester - Service Center

Larchmont, NY

4.6
673 Reviews

673 Reviews of Acura of Westchester - Service Center

Sort by
April 21, 2022

I commend the hard work and excellent service provided by Sal Gambitta in the service department and Jake Dildine in the parts department. These two gentleman listened carefully to my thorny problem with pro More

by mimmom1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Dildine
May 12, 2022 -

Acura of Westchester responded

mimmom1957, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

April 16, 2022

Sal G. of Westchester Acura is the best service representative on 🌎. I called and emailed Sal in hysterics over my car " BABY"! Sal calmly told me to stop More

by jus1monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Acura of Westchester responded

Thank you jus1monica for taking the time to review us. We will be sure to pass along your amazing review to Sal. We strive to provide the highest level of care for our valued clients. We look forward to providing the same experience at your next visit!

January 15, 2022

Great customer service provided by Beth, fast, efficient and considerable did every thing she could to accommodate me. Thanks, Miguel Martínez More

by Miguel Martínez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Hicks
January 08, 2022

Sal never told me that my car was ready. I had to call to find out that it was ready for over an hour. He was passive aggressive. I did not like dealing with him. I will ask for another service advisor next More

by Unhappy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gambitta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Acura of Westchester responded

We are very sorry that you had a poor experience in the service department. Our goal is for all of our clients to leave satisfied and this obviously did not occur. We would like you to email clientrelations@acuraofwestchester.com to discuss further to understand and rectify the situation.

December 03, 2021

I've been doing businesses this dealer for years. They done well interm of overall from selling to services. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2021

Sal was a great person & very knowledgeable about the service on my ‘21 TLX…..Would recommend all to go to him!!! More

by Peter Schiavone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

Beth made my experience at Acura the best at any dealership. She was a pleasure, no bs, professional and a great personality. Every once in a while she would come in the waiting room and keep custom More

by kpm1855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Hicks
October 12, 2021

Mr. Gambita has given me the best service experience I have ever received honest very honest person and will continue here for servicing . I have bought cars from dealers since I was 16 parents signed but More

by Alexandercru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2021

Exceptional customer service provided by Sal. He listened to my concerns and was able to address all my needs including adding a personal note regarding replacing my tire caps. More

by laismith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Acura of Westchester responded

Thank you for the kind recognition. We'll be here for you whenever you may need us next!

June 06, 2021

sal is awesome and is very knowledgeable he has great customer service skills never had a bad experience dealing with sal always look forward seeing him More

by lou10453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gambitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Acura of Westchester responded

Thank you for taking the time to leave a wonderful review. We strive to provide excellent service every time and we're glad to know this was reflected in your experience.

...
4
...