Acura of Westchester - Service Center

I bought my Acura in 3/13 and Alvin De Leon was assigned as my Service Rep. So far I have had 2 services done at Acura and each time Mr. De Leon was friendly, professional and took the time to explain to me as my Service Rep. So far I have had 2 services done at Acura and each time Mr. De Leon was friendly, professional and took the time to explain to me exactly what my services entailed. He answered my questions and helped to make my experiences very positive. For my B1 service I was concerned about getting to work on time and he made sure that everything went smoothly and I was able to get to work on time. I recently was concerned about the VSA light popping up on my car and stopped by to get it checked out and I was glad that Alvin happened to be there because I knew that I would get good service. More

THE SERVICE REP.WAS VERY PROFESSIONAL COURTIOUS AND FRIENDLY. I WAS TAKEN CARE OFF AS SOON AS I ARIVED. THE WORK DONEON MY CAR WAS COMPLETED IN GOOD TIME. I WOULD RECOMMEND THIS DEALER TO EVERYONE. FRIENDLY. I WAS TAKEN CARE OFF AS SOON AS I ARIVED. THE WORK DONEON MY CAR WAS COMPLETED IN GOOD TIME. I WOULD RECOMMEND THIS DEALER TO EVERYONE. More

Once again I was very happy with the wonderful service I experienced with this dealership. Mr. Chris Colucci is an outstanding person who does his best to understand the issue and to make sure that the car experienced with this dealership. Mr. Chris Colucci is an outstanding person who does his best to understand the issue and to make sure that the car is being fixed to my satisfaction. More

In 2006 I visited acura of Larchmont and met Alex Piccirillo who got me into my first car. Since then with he great help I've bought 4 cars, and even had two cars at once. Over time Alex has introduc Piccirillo who got me into my first car. Since then with he great help I've bought 4 cars, and even had two cars at once. Over time Alex has introduced me to Elizabeth White who made sure all my car were serviced and always 100 %, She's the best and has a great team working for her. I love acura and have been sending all my friends and family to this specific location because of the great service I receive every time I'm there. Years ago I met a young man by the name of Freyi Sterling, each time I pulled up to the service dept he was always eager to help with a smile. He would check my car and and give me the proper paper work I need to see a service provider. Over time he got promoted and was now my service provider. I was extremely happy because I know each time I came for service he would always make my visit a great one. I think that promoting Freyi was a very good decision he not only makes me feel at home with his knowledge but also his excellent customer service. On 9/16/13 I contacted Freyi about a issue I had with my tire loosing air. He immediately assured me that he would take care of my issue asap. However I had to work and could not visit this location right away. Freyi tried giving me a appointment for another day when he was off but I turned that date and time down because he would not be there to help me. Freyi was able to set up a appointment that worked for me and when I arrived I had a loaner washed and ready for me at the door. It took him 5 minutes tops and I was off running my errands, during this time he contacted me every hour on the hour to keep me posted on the work being done. Upon arriving back to acura my car was washed and my tire was fixed again, I was in and out in no time with Freyi's help. I think that Freyi does a fantastic job not only with myself but every customer he encounters and he deserves great recommendation. I look at acura as my home away from home and will continue to send all my friends and family to the Larmont location. More

I want to say thank you to Shannon Lemon. Whatever the issue I am having with my RDX, Shannon has always been accommodating and ready to provide me with utmost assistance regardless of the issue. Shannon issue I am having with my RDX, Shannon has always been accommodating and ready to provide me with utmost assistance regardless of the issue. Shannon has always been pleasant and welcoming and I am fortunate to have her as my consultant. More

Great customer service and workmanship. I called in the a.m. for brake job, secured a loaner vehicle and my car was fixed same day! a.m. for brake job, secured a loaner vehicle and my car was fixed same day! More

I have been told during the previous visit to the service department that the windshield wipers need to be changed and won't pass inspection. Took the car for inspection and regular maintenance check few day department that the windshield wipers need to be changed and won't pass inspection. Took the car for inspection and regular maintenance check few days ago, no mention of changing the wind-shield wiper was made, instead I was told that 3 others items may need to be fixed at the cost of about $500. I will take my car to a different dealer for service next time. More

I met Shannon Lemon when I had to bring my MDX in on a recall. Ms. Lemon so impressed me with her professionalism; attention to detail, and service that I had to bring my auto back to get more of the same recall. Ms. Lemon so impressed me with her professionalism; attention to detail, and service that I had to bring my auto back to get more of the same! More

My husband and I have worked with Shannon before for our car's routine service. I recently called because the shock absorbers in my trunk broke and the trunk would not stay open. I was in a panic because car's routine service. I recently called because the shock absorbers in my trunk broke and the trunk would not stay open. I was in a panic because I was leaving for vacation and was unable to use the trunk. Shannon was very helpful and made sure to have the parts sent the next day. She went out of her way to have my trunk fixed and have me come in at my convenience . Although I waited with my children, she had the car ready as soon as she could. Shannon was extremely helpful and a pleasure to work with. I look forward to working with Shannon in the future. More

Shannon Lemon was amazing!!! She took her time to go over all of the details of the service I requested, and she was patient with me. I often ask lots of questions, and she helped me through all of them wi all of the details of the service I requested, and she was patient with me. I often ask lots of questions, and she helped me through all of them with a professional attitute. Due to the exceptional service I will go again to this Dealership. Thank you Shannon for your excellent customer service. Geraldo Ducasse More