I bought my Dodge at another dealership quite a distance from where I lived, so when it needed service I brought it into the local Dodge dealership in the area.Pulled up to the bay door and drove in. I did have an appointment and stood by the "white desks" as people just cruised past me. No one ever acknowledged my presence saying "I will be with you in a minute" or even a "Hi". Finally after sometime I was acknowledged. I feel like they are so busy they don't even really listen to you and they are already thinking of the next thing they have to do after they are done with you. I had my work done and supposedly was to get emails with updates to my car..I never received one (I did get about 7 emails the next 3 days with updates on my car) and finally called and was told at 2 pm they hadn't even looked at my car yet. The car was done at the very end of the day, picked it up and drove off. Approximately a month later I felt something wasn't right. Like the car was swooshing like I was on ice even thought it was March and there wasn't any snow on the ground. I stopped in (This was a Friday) and told them something isn't right. "I feel like the tire is going to fall off." I was told well if it does then just have it towed here. Oh how reassuring, maybe someone could take 5 minutes to at least look at it. I was told they had no openings until Tuesday the following week. So I made the appointment. Not more then 30 minutes later I pull into a parking lot and there goes my tire breaking off...the axle hit all sorts of things and caused a ton of damage. Come to find out when they did the previous work, someone did not tighten the bolt on the joint and over time it just came off.I brought the car to the Nissan dealership since a friend knew the service manager there (AWESOME place!!!!) next door and they did all the repairs (I have an after market warranty with a deductible) which I promptly went back to Dodge and to their credit they did reimburse me with very little fight.Unfortunately I have some work that needs to be done presently and brought the car to Nissan, but due to the nature of the issue it's more a Dodge specific problem. Brought the car in to the Dodge dealership this morning and what do you know..same experience. I had an appointment and stand in front of the "white"desks while everyone runs around and doesn't say boo to you until you start looking irritated or have that please help me look on your face. As of 2 pm they still haven't even looked at the car yet and I am still waiting.....
I Recommend This Dealer:
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