After my husband bought a $42,000 Challenger from Addys Harbor Dodge, he noticed there were defects in the paint of the car, so took it to them to repair. They said it was "rail dust" from the train the car was brought in on and it is in all white cars. They took it in to the shop to have it buffed and polished out, although they ended up causing more paint damage. Unfortunately, they are only able to file one warranty claim at a time so now we have to "wait" until the other claim is complete before they can fix the next issue.
In the mean time, I went in to purchase a new Journey Crossroads. After calling every day for a week, I finally spoke to the finance manager and was told he didnt know who I was, what I was talking about and had no approval on my loan. This was 6 DAYS after I had spent 4 hours in the dealership and calling every day after, being told, "let me call you back by 4pm"...and NEVER getting a call back.
These people are EXTREMELY unprofessional, arrogant, rude, and do not know what the xxxx CUSTOMER SERVICE is. You dont treat people like that, especially when they just spent 40 grand in your dealership!
To Addy's Harbor Dodge: You should be ashamed! I will NEVER shop at your dealership again, and if you know ANYTHING about business sales and customer service...you know that word of mouth is EVERYTHING!
I WILL TELL EVERYONE I CAN ANY WAY I CAN>>>>DO NOT BUY A CAR FROM ADDYS HARBOR DODGE!!!
I Recommend This Dealer:
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