Advantage BMW Midtown

Professional service. Easy and responsive communication during the entire process. I got all my questions and concerns answered with honest and transparent answers and guidance. Will surely be back. during the entire process. I got all my questions and concerns answered with honest and transparent answers and guidance. Will surely be back. More

Omar has been my service advisor for the last few years and I was really skeptical whenever he transferred to a different Advantage BMW location. I asked him to please have the best service advisor avail and I was really skeptical whenever he transferred to a different Advantage BMW location. I asked him to please have the best service advisor available and I would trust his judgment! Well he didn’t disappoint; Brandon knocked it out of the ballpark! Great job was done as promised and on time, even provided a loaner car because I had to get home to take care of my 93-year-old mother. I live more than 15 miles away! Great place to service your BMW! More

Robert Garcia my Service Adviser was great , took Robert Garcia my Service Adviser was great , took excellent care of me . Service Was prompt thorough and timely. All calls responded quickly and Robert Garcia my Service Adviser was great , took excellent care of me . Service Was prompt thorough and timely. All calls responded quickly and questions answered. Thank you K. Tholen More

Kiara Powell, my service advisor, is excellent. Kiara makes the customer experience easy and efficient. The modified service facility is a significant improvement. 5 stars ⭐️ makes the customer experience easy and efficient. The modified service facility is a significant improvement. 5 stars ⭐️ More

Excellent repair facility, clean and well maintained, very professional services, clean waiting area. Notifications of pricing prior to work being done. I liked the video review of inspection. very professional services, clean waiting area. Notifications of pricing prior to work being done. I liked the video review of inspection. More

David Guerrera provided excellent service with strong knowledge of BMW cars. He offered great advice of what needed to be repaired on my car. A very good attitude and professional. knowledge of BMW cars. He offered great advice of what needed to be repaired on my car. A very good attitude and professional. More

Lot of things were promised but never fulfilled.The Lot of things were promised but never fulfilled. The salesman would not let me look at the car when I went back to sign paperwork Lot of things were promised but never fulfilled. The salesman would not let me look at the car when I went back to sign paperwork More

The salesman and the finance guy are great help.for me More

Stephen PratherGeneral ManagerThank you for your quick Stephen Prather General Manager Thank you for your quick and professional response and appreciate your attention to this past issue and the informat Stephen Prather General Manager Thank you for your quick and professional response and appreciate your attention to this past issue and the information that you were not "part" of the incompetend previous manament, and wish you nothing but success, and in my response to your email "I" will make sure that "future references:will be honest to mention this change in managementand attitude and as they say it's the followup that counts and am glad to hear that you have corrected that lack of the BMW mentality, kudos for that and my belated congratulations on your assignment last year and best wishes and success to you and Advantage BMW Midtown. More

Keep your eyes open when dealing with Advantage. I bought a Certified 4 series from them in Nov 2020. They failed to clear the prior owner info from the car. Failed to check both key fobs. Had to re bought a Certified 4 series from them in Nov 2020. They failed to clear the prior owner info from the car. Failed to check both key fobs. Had to return bc one did not work. They ordered a new one and mailed it to me. A month or so later, I noticed scratches where the passenger side convertible top meets the top of the windshield. Should’ve inspected it better. Finally, they failed to transfer the maintenance warranty to me. When I called about this they said BMW USA changed that and I would have to pay for the change. They NEVER told me this at the purchase. I am concerned if they truly performed the certified inspection and work. DO NOT TRUST ADVANTAGE. More