Advantage BMW Midtown

No luxury automobile service I’ve purchased several automobiles and the experience at Advantage Midtown was just average. There was a lack of communication between myself and the I’ve purchased several automobiles and the experience at Advantage Midtown was just average. There was a lack of communication between myself and the salesman. I emailed him 5 days ago and still haven’t heard anything back from him. I really should have purchased my vehicle from another BMW dealership where the customer service is better and the sales staff is more knowledgeable. More

Good service by Fernando Rivas Great service will recommend 320I 2017 great great price no hassle super good service salesman real professional friendly respectfully really need a c Great service will recommend 320I 2017 great great price no hassle super good service salesman real professional friendly respectfully really need a car try them first More

Poor customer focus Appointment was scheduled for tire change and fuel door repair, after arriving early and telling associate I was waiting with car, I was warned it wou Appointment was scheduled for tire change and fuel door repair, after arriving early and telling associate I was waiting with car, I was warned it would take 2-3 hours. Actual service took 5 hours! I also had to find my associate after 3.5 hours to see what was going on. Today you demonstrated a gap between what the service shop can handle workload wise versus what you commit. Worse, the customer service aspect was pathetic to have to initiate interaction on a service that was not staying on schedule. Make me feel like a relevant customer and you can earn my business. Treat me like another sales receipt and why should I come back. Insulting that you think an online survey gives me any confidence that this feedback will be acted on. More

Brake and battery services Easy to schedule the work required through the dealer’s website. I received a prompt diagnostic of the issues and cost estimate. Overall excellent ser Easy to schedule the work required through the dealer’s website. I received a prompt diagnostic of the issues and cost estimate. Overall excellent service, More

Service appointment Manni went over in detail the plans for the vehicle and had them executed in a very timely fashion. Easy to work with from start to finish. Manni went over in detail the plans for the vehicle and had them executed in a very timely fashion. Easy to work with from start to finish. More

My recent experience The agent was very very nice and friendly. The manager was not in a great mood but the overall experience was fine. They worked really hard to make th The agent was very very nice and friendly. The manager was not in a great mood but the overall experience was fine. They worked really hard to make the deal work. More

Outstanding pricing, negotiation, transaction, and post sale I recently purchased a 13 M3 from Advantage BMW and they were excellent in pricing the car I bought as well as valuing my two trade in cars. I usuall I recently purchased a 13 M3 from Advantage BMW and they were excellent in pricing the car I bought as well as valuing my two trade in cars. I usually don’t write reviews, but they went over and above to ensure I was happy after the sale. I highly recommend them More

Great Service Anthony took care of me and his customer was awesome. Needed a ride back to work....shuttle service a plus. I'll be going back. Anthony took care of me and his customer was awesome. Needed a ride back to work....shuttle service a plus. I'll be going back. More

Harry Fernandez is the best service advisor I’ve had 2 BMWs since 2010 and I’ve been dealing with several service advisors over the years. I must say that Harry Fernandez at Advantage BMW Midtow I’ve had 2 BMWs since 2010 and I’ve been dealing with several service advisors over the years. I must say that Harry Fernandez at Advantage BMW Midtown Service is by far the best. I never have problems or issues when dealing with him. This past time I had to have work done requiring them to Lee my car for 5 days. The service department lost a good number of their loaners due to Hurricane Harvey but Harry was able to secure him a loaner car from Hertz and got it paid for by my extended warranty company. He called me daily giving me feedback on the status of the parts coming in and whatever else was going on with my car. He got all the service paid for by my warranty company and made sure that I didn’t have to return the rental car to Hertz. I simply dropped the car off at BMW and Harry had it picked up. I can’t say enough about Harry. He is amazing. If you need service, make sure you contact him. More

Super efficient and friendly .. brought in my car to only be greeted by a lovely gentlemen who had the part missing ready. As I waited for the part (cover panel for front fog lig .. brought in my car to only be greeted by a lovely gentlemen who had the part missing ready. As I waited for the part (cover panel for front fog light) to be attached, they also washed my car and explained everything after... apparently, going through a heavy duty car wash can really impact some cover pieces on the vehicle... all very informative and the guys at this location are top-notch. More