Advantage BMW Midtown

Poor customer service. Very disappointed. I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Housto I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Houston area (thank goodness for that) and I can assure you that the service you receive from Midtown BMW would be a frustrating disappointment. My most recent experience at the service center servicing a car I purchased from this dealership, was such an absolute joke it's hard to even paint a clear picture of just how terrible the customer service at this location is. After bringing my car in for an issue and being charged thousands of dollars worth of unnecessary parts and labor to "fix" the issue, I was told the car was repaired. On my way home from picking up my car at the service center the issue I brought the car in for was still very present and had not been fixed, and to make matters much worse the car completely died (which it has never done before). So the car was towed back to the service center and they claimed they looked at the car again and the issue was repaired because they couldn't find any problems with the car. So I picked the car up from the service center for a second time in one week, and again, on the way home it was clear the cars issues had not been fixed. So I took the car back to the service center for a third time, and asked to speak with a mechanic and he was able to diagnose the cars issues right away and said he could fix it in a couple hours. 4 days later the car was ready (I'm still not sure how something that I was told would take a couple hours took 4 days). On the way home from the service center for the 3rd time, the "check engine" light came on. The service agent refused to refund us any of the money for all of the parts we purchased the first time we brought the car in, which just blows my mind considering all of those parts didn't fix the problem and were completely unnecessary. So in a nutshell, the Midtown BMW service center is a complete and total rip off, with customer service agents who care nothing about customer service, and mechanics who apparently have a very difficult time repairing BMW's even though that is what the specialize in. I strongly suggested you save yourself time and money by having you BMW serviced anywhere but Midtown BMW. More

Caveat Emptor In early December 2015 I leased a 2016 X5 through Advantage. As part of the deal I traded in a 2014 Cadillac Escalade in which I had approximately $3 In early December 2015 I leased a 2016 X5 through Advantage. As part of the deal I traded in a 2014 Cadillac Escalade in which I had approximately $35,000 in equity. Advantage agreed to pay me the $35000, which payment was supposed to take place shortly after I signed the lease. It's been a month since I signed the lease, and I still haven't received payment from Advantage. I've contacted the salesman several times to no avail. I've emailed and called the general manager and received no response. This is the fourth vehicle I've obtained through Advantage. I've referred several friends to Advantage, all of whom either leased or purchased a vehicle from them. After the terrible treatment I've received from Advantage, I will never do business with them again, and certainly will not refer any business their way. More

Ken Cavan I've now bought 4 cars from Ken Cavan and Advantage BMW Midtown. I have been very pleased with all of them and the experience I have had with Advanta I've now bought 4 cars from Ken Cavan and Advantage BMW Midtown. I have been very pleased with all of them and the experience I have had with Advantage. Ken is an excellent sales professional and he works very hard to make sure you have an excellent ownership experience; from the time you pick it up until you return it for your new one. More

Maintenace I brought the car in for maintenance after hitting a pot-hole during heavy rain. They replaced the tire and said the rim and rest of the car was ok, e I brought the car in for maintenance after hitting a pot-hole during heavy rain. They replaced the tire and said the rim and rest of the car was ok, even after I questioned them. I took the car to another BMW service center for scheduled maintenance. They found $6000 in damage to the suspension and the rim needed to be replaced. Too many bad experiences with this maintenance center. Some of the worst communication I've seen within any organization. More

Thanks Again!!!!!! This is my second car from Advantage BMW Midtown. I reside in Katy,TX., yes in the backyard of BMW of West Houston. I will forever be a loyal customer This is my second car from Advantage BMW Midtown. I reside in Katy,TX., yes in the backyard of BMW of West Houston. I will forever be a loyal customer to this prestiges dealership. I'd like to thank Yazmine, Millisa, Pat and Mike for allowing me to stay a part of the Advantage family. They offer excellent customer service, great pricing and made my second experience just as good as the first. If your in the market for a new BMW or even a pre-owned vehicle, stop by and give the Advantage team a chance to earn your business and become a part of your family. More

Horrible Service Continue to have horrible customer service experiences with this dealership. Do not get service from this place. My car was there for 14 days and the Continue to have horrible customer service experiences with this dealership. Do not get service from this place. My car was there for 14 days and the service advisor never contacted me once. I had to initiate all calls. The service manager is terrible. He forgets what he tells you and never returns calls. If you say I left you a message he will say I did not get the call. I escalated to the GM - Pat Goldwait and he never returned my call just like the rest of the service department. This is not my first poor excuse for service at this dealership and cannot wait to get rid of this BMW which has been a total nightmare! This service department does not get what is means to provide bare bones customer service. DO NOT purchase a car from this dealership and expect to get decent service. More

Excellent Customer Service It was a great experience working with Yasmin. She is very professional and she knows everything you need to know about BMW. Very knowledgeable, I was It was a great experience working with Yasmin. She is very professional and she knows everything you need to know about BMW. Very knowledgeable, I was impress. Keep up the good work More

Thank you Yasmin and Advantage BMW It was a great buying experience with Yasmin at Advantage BMW. She was very knowledgeable of the 7series and educated me in every aspect of the car. It was a great buying experience with Yasmin at Advantage BMW. She was very knowledgeable of the 7series and educated me in every aspect of the car. I would recommend Yasmin and Advantage BMW to everyone in the the market for a BMW. Thanks for the great experience and I will see you soon. Val Menzies More

Does not honor USAA or credit union car buying service Tried using the USAA and my credit union car buying service - both sent my info to Advantage Midtown, who sent me an email saying $2500 off MSRP no-ha Tried using the USAA and my credit union car buying service - both sent my info to Advantage Midtown, who sent me an email saying $2500 off MSRP no-hassle deal. We got there and test drove a couple cars and the salesman was nice, personable and vert good about answering our questions. As soon as we sat down to start talking price all of a sudden is was only $500 off and they needed to talk to the manager and you really need to buy this one in stock. We wanted some different features so we were going to order. After an hour of high pressure treatment to buy the one in stock and getting the run-around on ordering we walked out and called D&M Leasing. A couple of phone calls with D&M and we have the BMW that we want, $2000 off MSRP and $5000 less than the one with the options we didn't want. More

Delership looses your car Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to dela Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to delarship and told they were unable to locate my vehicle, after waiting almost 1.5 hours, left my cell number to have someone contact me once car was found. After a couple of hours they called to say they found my car in an unmarked area because of key issues along with paperwork left inside car. This was the reason they could not find my car and were never going to work on it, of course the paper work was left in the car, in an unmarked lot. Really!!! WOW, More