Advantage Certified

My recent experiences with Advantage Certified Service and Sales have motivated me to write this review. I was attracted to Advantage Certified while searching for a specific car and found it on their web and Sales have motivated me to write this review. I was attracted to Advantage Certified while searching for a specific car and found it on their web site. The site described the business model and the values by which they operate - selling and maintaining superlative products while providing superlative service and support to their customers. The site also contained comprehensive information on inventory items and many photos thoroughly depicting their cars. I called and spoke to Pauline, made arrangements to visit and had a very enjoyable experience seeing and test driving the car. I found all as was advertised and Pauline was knowledgeable and professional. I also enjoyed discussing Advantage Certified with John, who underscored the philosophy and values of the company. As a CEO who shares those same values, I found much I identified with and appreciated the candor and professionalism as well as the time John provided to my purchasing experience. My experience with Sean in Finance was equally informative and professional. In fact, my experience discussing the car was such a pleasant experience, I agreed to terms that same day. However, my experience didn't end there. Advantage Certified promises to deliver as nearly a perfect car as can be delivered. Consequently, I was told that I would need to wait a couple of days while a seal was replaced and overall service was completed. I then picked up the car, drove it home and activated the Sat Radio to find that there was a problem with the manufacturer's installed antenna. I then brought the car back. Andrew and Glenn handled the case, kept me informed during the assessment of the problem, gave me a loaner, and kept me informed of progress. Advantage Certified ordered replacement parts, coordinated issues with XM on my behalf, and solved the problem at no cost to me. If that isn't enough, while the car was test driven, it was discovered that the air condition compressor was not operational. Bryan, the Service Director, informed me that Advantage Certified had already ordered the new parts and that they would take care of the issue, again at no cost to me. While I need to wait a few extra days to pick up my car, I will take possession of the car in near perfect condition, saving about a $4K service bill, and thanks to a loaner, at no detriment to my logistical requirements. Needless to say, Advantage Certified has secured my patronage for many years to come - for service and future car purchases. There is no question in my mind that Advantage Certified has an established and understood corporate culture, values that are evident in the conduct and professionalism of its employees, and policies that are executed in keeping with advertised objectives. AJ, Alexandria More

Love, love, love this dealership. They are attentive and accommodating. We had been in several times to look at a 550i and Brett knew we were interested; so helot us take a car home on a Saturday. Of course accommodating. We had been in several times to look at a 550i and Brett knew we were interested; so helot us take a car home on a Saturday. Of course we were hooked. Came back the next day and bought the car. Amazing car buying experience. If you are looking for a Beemer this is the place to go. More

Friendliest, most competent BMW shop in the DC Metro area. I actually bought my 335i from BMW of Arlington, but came across Advantage when I was in the market for an oil change. Let's put it this way: area. I actually bought my 335i from BMW of Arlington, but came across Advantage when I was in the market for an oil change. Let's put it this way: I won't be going back to my dealer for service. It would simply take too long to describe in just how many categories Advantage excels over BMW of Arlington (in both sales AND service), but do yourself a favor and check them out. These guys are genuine car enthusiasts. More

When I first purchased my BMW I took it to Fairfax BMW for service. On one visit they ordered a new radio for the car and informed me that they would call when it arrived. They did call and I scheduled for service. On one visit they ordered a new radio for the car and informed me that they would call when it arrived. They did call and I scheduled a time to leave the car. I had to get a ride from the dealership to work in the morning and then a ride back in the evening. On the ride back I called to make sure it was ready and they informed me that the radio never came in and my car just sat there all day. When I arrived noone appoligized and my car was not cleaned (as is there standard practice when they do repairs). Ever since I have taken it to Auto Advantage and have never been more pleased with a dealership. They are considerably cheaper than Fairfax and always work with me. I have never left there feeling like I paid for unneeded repairs. They give you a loner car whether you purchased the car from them or not. I will always go back to Auto Advantage. More