Advantage Chrysler Dodge Jeep RAM

A Nightmare in Service Department After speaking with service representative (Dana) an explaining what had just occurred with my Chrysler van I had my van towed in to service dept. th After speaking with service representative (Dana) an explaining what had just occurred with my Chrysler van I had my van towed in to service dept. that same day. I was told what was needed to make it work again and that it take 2 days at most. This turned into over a month in which other things that were working in my van now didn't work. I would call to get an update and service rep wouldn't be available and I wouldn't get a call back. I had to go there a few times to get answers. I agreed to another part being put in even tough I believe this was damaged by the mechanics there while they worked on it. I just wanted my van back. I had taken my van back twice after being told that it was fixed but had to return it the same day since it wasn't. I decided to speak with (Don) Service Manager to explain what I was going thru, he was very condescending, patronizing and being a passive bully. He let me know that he thought that I was trying to string them and that I wanted the things that were not working in my van fixed even though they were not working before. I explained to him that everything was working in my van other that which I brought it in for and now they were not. I wasn't trying to get over or get anything for free. I already had paid over 1800 and just wanted the things that were working, working , as I was told it would be. He proceeded to raise his voice, he was yelling at me and told me that my (Chrysler) van was a piece of xxxx and that his mechanics couldn't do this service. I love my van, it was running fine, my gauges, signal lights, headlight, radio all were working fine, had the transmission rebuilt a year ago. I wouldn't have decided to spend an outrageous amount on labor if it wasn't worth it , as in spending over $600 on labor for a $26 part. I took it to Chrysler as I believed it was the best place to take my Chrysler for the best service and repair on one of its own and instead I got the worst service and disrespect. The stress and struggle during this time was very real and it continues to be as I'm waiting for a response from GM whom I spoke with. More

I Absolutly Love This Place I want to start off by saying I would recommend this place to anyone and everyone. We were not greeted when we walked in the parking lot but that's s I want to start off by saying I would recommend this place to anyone and everyone. We were not greeted when we walked in the parking lot but that's something that is an easy fix. Anyway, I would say this is the greatest dealership I have ever been to. Especially Lori Riedel. She is three weeks into the job but she is still learning. She is the most sweetest lady ever! She doesn't try to pressure you into anything, she is HONEST and REAL. I would highly recommend her and a lady named Ty. They are both really sweet. Don't get me wrong the whole staff there is the same way so again come get you a new car at this Mount Dora location. You will not be disappointed. More

Spanky Came in had two trades I needed to trade in. They worked with me and we got into a brand new jeep cherokee. Worked with Lori and Tyanne. Tyanne was Came in had two trades I needed to trade in. They worked with me and we got into a brand new jeep cherokee. Worked with Lori and Tyanne. Tyanne was very knowledge and seemed to care about our needs. More

Awesome experience This is our second experience buying our Jeeps from this dealership. We received awesome trade in values on both vehicles. The sales associate, Ty was This is our second experience buying our Jeeps from this dealership. We received awesome trade in values on both vehicles. The sales associate, Ty was very down to earth and great to work with. She made sure our jeep was cleaned and had a full tank prior to leaving. She even made sure our old license plate sparkled on our new ride. :O) More

EXCELLENT EXPERIENCE Offered me top trade value for my car before i walked in the door/ very pleasant experience/ i will be back in the future/ thank you J.D. Offered me top trade value for my car before i walked in the door/ very pleasant experience/ i will be back in the future/ thank you J.D. More

Love this place!!! Went to Advantage after being ran around by other dealers looking for help. Was flipped in my vehicle and nobody would help me at other dealers. Went Went to Advantage after being ran around by other dealers looking for help. Was flipped in my vehicle and nobody would help me at other dealers. Went to Advantage and met with Tyanne Kruger . She listened to what i had to get off my chest and took me and walked me threw the entire process she was so positive ! Thankfully with the help of her and her manager Terry I was able to drive home in my new Dodge Dart with my payments lower than they were before ! More

Amazing work! Went to Advantage with my 2009 Dodge Ram. Took it to Bill Bryan and they couldnt tell me what was wrong with it and blew me off. When i went to Advant Went to Advantage with my 2009 Dodge Ram. Took it to Bill Bryan and they couldnt tell me what was wrong with it and blew me off. When i went to Advantage they let me show them all the paperwork from the work i have had done on it . They kept me informed every step of the way. They were the only dealership that was able to find out what was going on and fix it the first time! Was able to get my truck fixed without being over charged even got a free wash nd vaccum~! More

HD Truck Bought two nice used vehicles from the dealership. A minivan and ram truck. Worked with mark (internet sales), JD (sales) and Jim (finance). All worke Bought two nice used vehicles from the dealership. A minivan and ram truck. Worked with mark (internet sales), JD (sales) and Jim (finance). All worked hard to complete a decent deal on the truck I was interested in. Overall the transaction went smooth and quick with no issues. Will be back in the future and will recommend the dealer to others. More

Love my Jeep! Now this is a dealership that truly cares about their customers. Never any sales pressure, or intimidation like at other dealerships. All staff memb Now this is a dealership that truly cares about their customers. Never any sales pressure, or intimidation like at other dealerships. All staff members had a willingness to listen to my wants and want nots. My sales girl Tyanne Kruger was the best! Tyanne went that extra mile making sure my test drive was a hands on fun experience. More

Honest My husband and I are very happy that we went to Advantage to purchase a 2017 Ram 1500. Jeffrey Coyle and David Lozano answered my questions about the My husband and I are very happy that we went to Advantage to purchase a 2017 Ram 1500. Jeffrey Coyle and David Lozano answered my questions about the options available on the truck I wanted. I appreciated their knowledge and helpfulness. The dealership gave us a great price on our trade-in and found the truck I wanted in the color combination I liked. I feel that Advantage is an honest dealership. More