Advantage Chrysler Dodge Jeep RAM - Service Center

Service Advisor needs replacing I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing p I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing paperwork that 1 part was on order. I advised Dana of this and was told that the note was from the review of the car and that the part arrived and was in fact installed. After checking with my own eyes AFTER PAYING the final bill, the part was NOT installed and in fact, had NOT arrived to be installed. Makes me wonder what was truly needed for repairs and what was a lie to pad the bill!!!! I will not trust this company anymore. They have shown me that they are more concerned with the bottom line, then customer service. I will NEVER bring my SUV back for service, and not not even consider them for selling me a vehicle. More

Customer service is gne I have used this dealer exclusively for buying and servicing my vehicles for 4 1/2 years since I moved down here. Today was the first instance of a n I have used this dealer exclusively for buying and servicing my vehicles for 4 1/2 years since I moved down here. Today was the first instance of a notable issue but it is big. Damage was done to my truck while at the dealer, nothing big, so my wife and I just called to tell them, they wanted us to bring it by so they could see it so we did. This is what you do when you like a place I guess... When I got there, the service guy said he had to get his manager, this was after me telling him they asked us to come by. The service manager walked the long way around the truck to avoid me, looked and told me I had other damage on the truck, I said yes, it is 4 years old, but just the fresh scratches in one spot happened at the dealer, he said they where all too short to do it and I was lying. Then just walked off. I have never asked this dealer for anything, ANYTHING! I was not asking for anything today either, it was said from the start "just to let you know what happened at your dealership". He was degrading, insulting, carried no standard protocol of customer relations or professionalism like introduce yourself or say something before you just walk off, His attitude was a "better than you" disposition and it was a total disgrace to this dealership and any customer service business. I will not spend money in a place who acts this way to me, so I will not go back for anything. I can only imagine if something serious occurred in their care, I would be stuck walking. Both my vehicles where purchased at this dealer from the same sales rep, always used the same service rep, no other serious concerns, but as I said, if they did something really bad to one of my vehicles, I can only imagine what experience I would have with this "person" trying to get it taken care of. As I said before, I asked nothing of them, just called to tell them it happened and only went out of my way to go there because THEY wanted me to, then to get treated like I was trying to get something for nothing. Funny thing is, my son is going to college in August and I was about to buy him a car from here... Sorry Dawn... More