Advantage /Clear Lake

Reason for Visit: Sales

I recommend this dealer: No

My Review of Advantage /Clear Lake:
I recently was the victim of a bad experience with the new car people last week on what they said in writing was a deal and I had to deal with General Manager Randy Stine to try fix the problem. He would not retrun phone calls. Typical, I thought. He was always in a meeting or out of the office. (This is a smaller dealership!!!) Ultimately, when a person finally called back, they said he would not back his own salespeople and what they clearly put in writing on a new 5 SUV! So they agreed in writing on a number and then backed out when I drove with my husband all the way from Austin to buy the car as agreed upon. I wish I could attach the back and forth here but you will have to take my word for it. They tried to kill me on rearranging terms on financing---quite typical. What a hassle it was! Disgusting bottom feeders they are! I am a loyal BMW customer and this experience makes me want to reconsider my loyalty to the brand. Do not buy from Advantage or any Sterling McCall/Group 1 Automotive, Inc. dealership!!!! I am going to complain to BMW corporate this week to see if they can force Advantage to honor the deal they put in writing. If they will not make Advantage do anything my relationship with BMW will end.

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