Over time my husband and I have purchased several vehicles from this dealership. We recently traded our suv for a car at another dealership. The problem that we have had has been with the Finance department. To be more specific, Harry Sepulveda. We have asked for our GAP return and have turned in all supporting documents. Harry, the manager of the finance department has been contacted several times. We have gotten a different story every time we have spoken to him. For over two months now we have been asking for this return. The last time I spoke to Harry he seemed to have worked out whatever the problem was and stated " you will have your check by Wednesday". Well, that conversation was two weeks ago. I have spoken to another person in finance that stated they would check the status of the return and call me back, that was a week ago. I have also called and spoken to a customer service manager that stated she would "take care" of it. I never heard back from her either. I called once and asked for a manager and the customer service rep that answered the phone told me all managers were busy and when I asked her if she could have them call me back, she hung up on me. Customer service is terrible at this dealership, especially in the finance department. It is very upsetting to have purchased more than one car from this dealership and until we moved away were loyal customers. Needless to say, we still have not received the Gap return nor have we been contacted like we were told that we would be. I am held to certain standards at my job and expected to be professional, respectful, honest, and proficient. Apparently you can work at Advantage ford and have NONE of these qualities. As a manager of the department, I feel that Harry really could have handled the situation differently and been a man of his word. If the situation is out of his hands, he could at least keep his customers updated on the status.