Essential Ford of Stuart
Stuart, FL
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793 Reviews of Essential Ford of Stuart
I leave this review as an ASE & Ford certified technician of 34 years. It's what I do for a living everyday so I know what I'm talking about. Definitely don't recommend going here for service. Brought my tr of 34 years. It's what I do for a living everyday so I know what I'm talking about. Definitely don't recommend going here for service. Brought my truck in for 3 simple warranty repairs. They clearly didn't look at my truck for these concerns. They said the truck had no problem. It has power to the trailer lights all the time. It has a coolant leak and discolored coolant. And an exhaust rattle. 3 simple thing to verify and they said they couldn't. I picked the truck up it has a scratch in the passenger door my dash cam is unplugged my seats (both front seats) are all the way forward I not anyone could get in. I return to my shop where I proceed to make a video on me testing the trailer connector and it shows .3 volts. I also show a picture of the discolored coolant and a video of the rattle and a picture of the scratch and sent to Parker at Essential Ford who ignore for 20 days till I left a google review and called the BBB. Then I received a call from a Rob who left a message with no last name just to call Rob. So when I call the dealership they have multiple Robs which didn't surprise me at this point. Once the correct Rob was located he proceeded to tell me my truck isn't under warranty. As I said I worked for ford till 2022 so I called got the part numbers and called my Ford warranty and they said both part number I gave them were covered. Then I call Rob back and call him out on this and it was then he told me he doesn't wanna work on my truck. I guess he didn't like the fact I did his technicians job. So now I'm left with a damaged truck and the 3 concerns I brought my truck in for. Rob was more concerned that I left a 1 star google review than fixing the mess this dealership made. I contacted the news will see what happens. I definitely recommend you don't go here for service. More
Highly recommend Dustin Bauer In the service department. He advised us regarding our extended warranty and what work needed and did not need to be performed. He advised us regarding our extended warranty and what work needed and did not need to be performed. More
The sales department is totally clueless. They promised us rewards points, so far 3 weeks later they deleted our phone connection to my new f150 Platinum, still waiting for points, fords corp They promised us rewards points, so far 3 weeks later they deleted our phone connection to my new f150 Platinum, still waiting for points, fords corporate wasn’t able to reconnect us, also if this nightmare enough, our spare key fob wasn’t programmed, they rushed us through the vehicle inspection so we overlooked a paint scratch that they want us to pay for, oh yes there Wes an issue with a catalytic hose connection that made the engine run rough. Still waiting for my rewards points. More
Brought the car in with a very hard to diagnose problem. Essential took the time to diagnose and fix it right, and kept in communication the whole time. Essential took the time to diagnose and fix it right, and kept in communication the whole time. More