Advantage Toyota Valley Stream

Excellent Service Very helpful when choosing desired car. Gave very good advice and guided me to the car that was right for me. Overall she was a great help and I recom Very helpful when choosing desired car. Gave very good advice and guided me to the car that was right for me. Overall she was a great help and I recommend anyone buying a car at this location to request Shana More

Great sales person who makes you feel good about your choice Very friendly environment with expert sales people. I would buy another car from this dealership or refer a friend. They have additional benefit progr Very friendly environment with expert sales people. I would buy another car from this dealership or refer a friend. They have additional benefit programs which does help in buying a new car More

Nothng but lies Leased my 3rd car from Advantage and they used to be great - wonderful - that's why I went back. This time I even liked the salesman. I thought everyt Leased my 3rd car from Advantage and they used to be great - wonderful - that's why I went back. This time I even liked the salesman. I thought everything was good UNTIL afterwards. Promise you the world - they will take care of the last payment on your lease. Finance guy tells you, "don't worry about the wear & use on the car you are turning in. People who don't lease another car pay a certain fee & that covers it". Never paid a wear and use fee on my other leased cars before, so I believed him. Two months later, I get hit with a $480 wear & use charge and they did not pay the last payment the car I turned in. When I speak to the manager, he gets annoyed with me (yes, I was angry) and tells me they sent it to the wrong address. WHAT? Isn't this what you do? You don't know the address where to make payments??? Then he said he will work something out to lessen the charge on the wear and use. Okay great. Never hear from anyone from Advantage or Toyota again. Guess what??? 5 months letter, I get a collection notice that I owe $480 that I never paid Toyota. Never received another bill in the 5 months. Thought it was taken care of. Stupid me. I paid it, it's done and I will NEVER go back there again. They stink and they lie. More

Shana H excellent customer service In the process of leasing a very specific car from Atlantic Toyota and getting jerked around, I decided to call another dealer to have them explain h In the process of leasing a very specific car from Atlantic Toyota and getting jerked around, I decided to call another dealer to have them explain how leasing works. I called Advantage Toyota based on their good rating. I was connected to Shana H. Shana was both knowledgeable & personable. She took her time & answered all my questions. I would highly recommend buying a car from her. She has excellent people/customer service skills! More

Treated customers like guests in their house. From the moment I called Advantage Toyota, they were incredibly helpful and treated me like a person, they even offered to pick me up from the train s From the moment I called Advantage Toyota, they were incredibly helpful and treated me like a person, they even offered to pick me up from the train station! They have a quote plastered on the wall of the dealership that reminds the employees to treat each customer as if they were a guest in their house and I am confident in stating that everyone I encountered at Advantage did just that! A refreshing experience! I am an educated professional but my current knowledge about cars and car shopping is limited, and Shana did a wonderful job of talking to me on a level that I could understand without making me feel naive or uninformed - most importantly and one would think a no-brainer for car dealerships, she offered to let me drive the car before talking about payment (which two other dealerships I attended did not offer). She stayed with me throughout the whole process, making sure that I felt comfortable with the process each step of the way. She had excellent follow up and it is quite apparent that she cares about her clients. Overall, I was incredibly grateful for her expertise and most of all her kindness. The experience was very pleasant and I would recommend both Advantage and Shana to friends and family! More

Great service/ great staff Advantage Toyota delivers superior customer service and went above and beyond to accommodate my needs. Highly recommend this dealership! Willie was a Advantage Toyota delivers superior customer service and went above and beyond to accommodate my needs. Highly recommend this dealership! Willie was a great sales person who was very helpful and informative. Mostafa was very helpful as well and did a great job of explaining all the options and helping me find the best plan for my needs. Great members of advantage Toyota! More

Rude finance manager killed the sale I originally went to the dealership and negotiated with the salesperson Curtis and Fernando who both did a great job. My main things I wanted were a h I originally went to the dealership and negotiated with the salesperson Curtis and Fernando who both did a great job. My main things I wanted were a hybrid Camry with heated seats, the blueish color, and remote start. We were able to agree on a price including the heated seats and the color I was looking for but I was told the finance manager handles the accessories and I would have to ask him about price. I was told the car would be ready on Monday but I called that Monday and was told it wasn't ready. The next day I received a voice message from the salesperson stating the car was ready with heated seats and remote start but I couldn't pick it up until Wednesday. Based on this message I thought OK I guess they added the remote start for me since I had never spoken to the finance manager or talked about a price to add it. When I went to the dealer wed Nite I was left waiting for at least an hour before Muhammad Ali decided he could see us. Right from the start he was rude questioning me why I waited so long to pick up the car and it was ready on monday. As I'm signing paperwork he asks me about gap insurance and when I ask the price he tells me 3 dollars and change per month extra. I agree and confirm the monthly with him...OK so its 293 plus change per month? He says yes. Before I sign the last papers I question him on why the total for first payment is a liitle more. He says well taxes are more on a higher payment its 336 a month. Ali claims its the remote start which I was interested in but was told I needed to speak to the finance manager first about adding it and price. Well now he got really nasty going from blaming the salesperson to demanding that I need to come up in price and pay more for their mistake something I never was even discussed a price with for adding(remote start). He went on with multiple sales tactics to try to bully me into buying anyway ranging from threatening to not refund any money I put down to telling me karmas going to come back down on me, saying I hope I can sleep at night, telling me how bad of a person I am and slamming his phone down and storming out of his office. I told him calmly multiple times fine cancel the deal. He ignored that and kept up the insults still trying to push me into the deal until I finally told him there's 0% chance I'm paying more than the payment that was agreed to. He gave up and asked for my credit card to finish the deal and asked us to go sit outside dismissing us from his office. I was disgusted and have never experienced worse customer service anywhere including any car dealerships. Keep in mind I work in car insurance and deal with dealerships all over long island and in some other states. Stay far away from Mohammad ali and this dealership. I walked from this deal and would NEVER go back and I will pass this experience to ALL my customers and colleagues to avoid ali and his horrible service, nasty attitude, and laughable ego. Curtis and his boss were great and I don't hold them responsible for this disaster. More

salesperson Shana assisted my family in purchasing a 2015 Toyota. She was knowledgeable about the car and catered to our every need. She was even pleasant to our Shana assisted my family in purchasing a 2015 Toyota. She was knowledgeable about the car and catered to our every need. She was even pleasant to our children. All of our questions were answered with patience and kindness. Shana made sure we were very comfortable and our wait would not be long. Overall an excellent experience and I will be returning. More