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Advantage Toyota of River Oaks - Service Center

Calumet City, IL

4.0
73 Reviews

73 Reviews of Advantage Toyota of River Oaks - Service Center

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July 17, 2023

I just received new personalized license plates and had a hard time getting my old front plate off. Since the dealership is just Africa’s the street I decided to take it to service. Wouldn’t u know it they w More

by Stayc73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2023

I was there for a tire and oil change on 06-07-23. Daniel I think was his name was very nice. Some of the other workers at your shop are not friendly. More

by wo6948_27 @yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
Jun 18, 2023 -

wo6948_27 @yahoo.com responded

I'm finished with the comments

April 17, 2023

Service advisor Juan and technician Martin provided excellent service. My routine service was taken care of and my two issues were resolved efficiently. My 2022 Toyota Rav 4 had a defective battery tha More

by dharitos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Service Advisor and Martin Technician
April 03, 2023

Customer service is the worst I have ever experienced. Communication is terrible. NEVER AGAIN!!!!!. Worst More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the name of the person in the service dept
Apr 03, 2023 -

Linda responded

I wanted to purchase the maintenance package for my Camry. I wanted to use my renewal on the service on my car. I was told I could not and I have to purchase the maintenance package plus pay for the service on my car. I have bought two cars from this dealer which they told the biggest lie I have ever heard. If I had been told that the maintenance package will be expiring, I would have bought an extended package at that time.

January 12, 2023

Service is absolutely awful. Did work that I didn’t authorize and still charged me for it. Told me my car would be done same day had to bring it back another day. Made me wait 3 More

by arthur6280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
December 15, 2022

Dan was very helpful. Inspection video was very informative. It was a good first time experience. More

by Cherie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Service Department
December 11, 2022

The chairs in customer service waiting area need to replaced or cleaned They have stains on the It’s nasty looking The service area staff could be more attentive. The lady that makes the coffee w More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in th customer service waiting area she was awei
November 15, 2022

I was taken advantage of this week. How many inspections and filters do they need to change anyway? They should have changed it last week with the oil change. The car was brought in due More

by kpietrusinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria and techs
October 17, 2022

I received FANTASTIC service and the video was easy to understand as the various parts of the engine and the under carriage were displayed. More

by pjblaydes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Evjen
July 12, 2022

Brought my car in for service, oil change, tire rotation, spark plugs, and brake inspection. Parts and service went out of their way to get my car finished in one day. Service was also high quality. More

by roxdavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Symone, Olu, and Paul
2
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