Akins of Winder

Thank you to Keith and the Collison Center! When my car was hit by another vehicle, I never thought I'd get all the insurance matters taken care of. It was an endless cycle of phone calls and l When my car was hit by another vehicle, I never thought I'd get all the insurance matters taken care of. It was an endless cycle of phone calls and leaving voice mails, and rarely getting to speak to a live person. Even my own insurance company wasted one morning sending me to get an estimate 30 minutes away, instead of telling me that the at fault party was supposed to handle it. I stopped by Akins for an estimate, and Keith (sorry, don't see him in the list of employees) was very helpful in pointing me in the right direction with handling the insurance. It still took a while to deal with the insurance, and I called Keith a few times with questions. He was always courteous and professional. Finally, I got my car in to be repaired, and when Keith called me, a little over a week later, to tell me the car was ready, I should have known something was up when he said he wanted to see my face when I picked up my car. I will just say that Akins, and especially Keith, went above and beyond in taking care of my car, and I am more than happy! In addition to the repair work, they even washed my car before I picked it up! Thank you, Akins! More

From new car sales to service Just bought my second vehicle from Aiken in Winder. From the salesman from 4 years ago (Sam Byrd) to his sales partner Ryan Healan and the Sales Mana Just bought my second vehicle from Aiken in Winder. From the salesman from 4 years ago (Sam Byrd) to his sales partner Ryan Healan and the Sales Manager, Joe Alewine, my purchase was very smooth with no "this is extra" surprises. I shopped other dealers for the same vehicle, and Aiken came in a couple hundred dollars less. I am totally satisfied with this purchase. That being said, on the first vehicle I purchased from them 4 years ago, my service writer, Justin Gunter is very professional and honest. Always greeted me by name. I never needed major work because of the regular maintenance that I had done. With some dealers you may feel apprehensive or question some of their statements, but I am totally comfortable using Aiken Ford. I HIGHLY recommend Aiken Ford. More

Steve Satterfield(sales) 5 STARS!!! I give my review 5 STARS!!!!! all the way through. I first purchase a use 2013 Ford Fusion, where the carfax report did not show any accidents or any I give my review 5 STARS!!!!! all the way through. I first purchase a use 2013 Ford Fusion, where the carfax report did not show any accidents or any issues. Shortly thereafter my insurance agent from State Farm told me when she ran the VIN# it came back showing had been in 2 accidents & she gave me the dates etc...I wondered why the car did not seem to drive right and the hood would not shut properly. I took the fusion back to Steve Satterfield and explained everything to him. He took care of everything, got me in a brand new 2014 Ford Mustang! where my payments were not that much higher, because he really pushed hard to get AKINS to buy back the Fusion at a fair/reasonable price, so my negative equity would not be that bad since I had just bought the car from them. Steve told me he just wanted to do what he thought was right considering he had just sold me the Fusion. I will say Steve went to work very very hard on this deal and made it work for me. If anyone I know is looking to buy a car/truck I will fully recommend going to Steve Satterfield @ Akins Ford in Winder, Ga. When my wife needs another vehicle it now goes without saying I will be calling Steve! Thanks for all your hard work Steve, you made it work, Keith More

Vehicle is being held hostage I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be or I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be ordered. When the part arrived I got a call to set up the appointment. When I dropped my vehicle off the service advisor was friendly and courteous. I was told it may take a couple days to complete the job. A few days later I had not heard anything, so I called to check on the status and was told it would be ready Saturday or Monday. By Tuesday I still did not hear back, so I called again and was told the job was half finished. I asked if the vehicle was being worked on consistently and I was told that they took people who came in for work and waited at the service center first. Basically, I made an appointment only to take a backseat to anyone who unexpectedly shows up for service. This makes absolutely NO sense. The job should have taken one day, not weeks. I do not blame the service advisor that I worked with. She was trying to get the work finished, but having someone bring their vehicle in only to have it sit is ridiculous. Though I had a positive experience with the purchase of the vehicle, I doubt I will be a return customer because of their follow-up service. More

New Truck is a lemon I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it no I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it now for the fourth time and Chris Akin the General Manager refuses to buy it back. It has gotten me in trouble at my job as I have had to call out for repairs. I took a short vacation with my family and was forced to use a loaner vehicle instead of driving in my new truck which would have been much more comfortable than the budget car. When buying a new f150 make sure to look at the transmission gear changes on the dash and make sure that 2nd gear engages when the vehicle shifts down. I was told by one of the service people that the computers have been programmed to skip second gear because of some rough shifting issues that no one ever told me about before I bought the truck. More

Dishonest quotes I was quoted a price for a new car by this dealership via email and when I got there they changed the price by a bit more than 2000 dollars. Dishonest I was quoted a price for a new car by this dealership via email and when I got there they changed the price by a bit more than 2000 dollars. Dishonest dealership, dishonest salesmen, at least the one I dealt with anyway. I did not buy the car and would never buy one from this mess of a place. More

I have bought numerous vehicles over the last twenty-four years at Akins and each visit and purchase proves that the automobile/vehicle buying experience can be pleasant, professional and with excellence. B years at Akins and each visit and purchase proves that the automobile/vehicle buying experience can be pleasant, professional and with excellence. Beginning with Brad Akins' leadership, the entire Akins team is focused on creating a positive experience you will want to share with friends and associates. It is a pleasure to recommend Akins. More

I have purchased many vehicles in my lifetime and this is the first from Akins. Never have I had such a comfortable purchasing experience. Akins will be my dealer of choice from now on. the first from Akins. Never have I had such a comfortable purchasing experience. Akins will be my dealer of choice from now on. More

I walked into this dealership in desperate need of a new car. I was pretty sure I could only drive away in a used one based on what I could afford. Working with the team at Akins was not only a great exper car. I was pretty sure I could only drive away in a used one based on what I could afford. Working with the team at Akins was not only a great experience but I didn't feel pressured. I felt like they were on my side and wanted to do the best they could for my situation. I ended up driving away in a brand new Ford Focus and could not be happier with both my car and my payment. Not only did they make sure I had everything I needed before we drove away but they took the time a week later to teach me more about my car and answer any questions I had. Thank you to everyone at Akins and especially Ron Marsh for a great car buying experience. I will be spreading the word about how great you all are! More