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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,407 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,409 reviews

March 23, 2022

I love how they greet you very politely and with a smile and I like how they take care of the problem whatever they find they deal with it right away only thing you have a long wait but they takes care what More

by marshall3676
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Mar 23, 2022 -

Al Hendrickson Toyota responded

Thanks for the great review! We are pleased that our team was so friendly and helpful. Your kind words about Jennifer are much appreciated--see you again down the line! --The Al Hendrickson Toyota Team

March 23, 2022

They were very friendly and knowledgeable to work it . Would definitely recommend them to a friend More

by Localcorn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Al Hendrickson Toyota responded

We are delighted to read your positive feedback! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Safe travels in your new car!

March 23, 2022

They take to much times for the service 5 hours is to much 1:40 to 5:04 More

by GERALDOLIVIER30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
Apr 06, 2022 -

Al Hendrickson Toyota responded

Gerald, I'm sorry your service took longer than anticipated. We aim for speedy and efficient care, so this is hard to hear. I will share this review with my team so we can work to improve, but I also invite you to give me a call if you'd like to discuss this together. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 23, 2022

Great Sales team. They help me a lot. I’m very happy with my purchase More

by Patricia Santapau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzette and Helano
Mar 23, 2022 -

Al Hendrickson Toyota responded

Congratulations on your new vehicle! It means a lot that you are a happy customer and we appreciate you taking the time to leave a review. Thank you for choosing Al Hendrickson Toyota!

March 23, 2022

My husband had to wait 3 1/2 hrs to get and oil change and recall notice done. Also, the car lights were never turned back on so I drove in the dark on Powerline and 10th St not knowing this . More

by Laddbj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Mar 26, 2022 -

Al Hendrickson Toyota responded

I am very sorry that your service visit took longer than you expected. As we work to provide the best service for our customers, we take feedback like this to improve moving forward. I would also like to apologize for not turning your lights on. Our team appreciates your review, and if there is anything further we can assist you with, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 22, 2022

Horrible service. I had a appointment and even so I wait three hours for my car get ready. Even the little tag they put on my windshield came with the wrong mileage n More

by MACHADOPAULAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Apr 06, 2022 -

Al Hendrickson Toyota responded

I want to apologize for the issues that occurred here. I'm very sorry that you were kept waiting and received the incorrect sticker. I'd like to help make things right for you, so please call me at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 22, 2022

The service rep, Jarret Elder, was amazing. I was kept informed about the whole repair process. More

by EDMUND.HARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Al Hendrickson Toyota responded

Edmund, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jarret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 22, 2022

I bought two cars there already and would come back. I brought a friend and she did as well. They are very friendly and try to find what you need. More

by gui.pereira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Mar 22, 2022 -

Al Hendrickson Toyota responded

Your loyalty to Al Hendrickson Toyota means the world to us! It's outstanding that you know you can rely on our team to find you the perfect vehicle, and we hope you'll continue to put your trust in us to take care of all of your future automotive needs!

March 22, 2022

Good service , but waiting time is way to long ! Chris Kulaizidis your advisor is the best! More

by LAFLECHEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Mar 23, 2022 -

Al Hendrickson Toyota responded

While we appreciate the kind words about Chris and the team, we are sorry to hear that your visit took longer than anticipated. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 22, 2022

The customer service is above board. .everyone treats you with courtesy and respect. Great company More

by HANUMANSUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
Mar 22, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Safe travels, and we hope to see you back!

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