Al Packer Ford West Palm Beach

This dealership (both locations) has the worse customer service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand More

Would like to thank Tracy and the rest of the team at Al Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys. Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys. More

I am totally satisfied with the Body Shop repairs done to my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair co my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair cost was reasonable. Will recommend them to others. More

Service Manager & Quick Lane The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one of the tire's belt went on me. The report they did a few days prior said nothing about replace tires, etc, but when I called them and told me to stop by, Mr. Thomas said: "You know how it goes with those guys at the Quick Lane. I am sorry to hear what happened to you, you are lucky no other vehicle was near you when that happened. Best I can do is selling you 4 tires, because these ones are pretty bad". Wow!! so they went bad in less than 150 miles or so since I was there, amazing!!! I sent him various emails on 3/02/2020 and still don't have a reply. Way to go mister!!! We spoke about a noise my truck has been doing lately, he told me that it was the cam phaser and he will make an appointment for me to have it check, that was 10,000 plus miles ago and still no appointment. By the way the tires he wanted to sell me were $850 overpriced, nice!!!! In other words, this gentleman should be working as a manager of anything at all. In fact, he told me to go for a second opinion about what happened to my tires, etc. What I did was to call them and say that in another place they forgot to torque the nuts, etc and they told me that I should have the 4 tires and wheels replaced as well as the studs, etc., and that is what they would do if it happened to them. Sure, sure…….4 months and counting. More

Buyer beware!!! This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to say the level of condescending arrogance from the finance man was unparalleled. I signed the loan papers in complete silence, he would not explain anything and didn’t want to speak. Fortunately I deal with contracts for a living and have purchased and leased many cars so his voice wasn’t necessary, I couldn’t stand to hear another word anyway. The manager was just as bad implying that I do not know how many miles I drive each year among other inappropriate and unsolicited comments. I bought the car sight unseen and was handed the keys in the parking lot by a man I’d never met who filled it with gas, he had to show me where the car was. When I asked if my my Sun Pass and gated community pass had been switched over I was told the lease car I turned in was still unlocked and to go get them. The salesman has apologized multiple times via telephone and text, it’s been 5 days and I still don’t have the spare set of keys promised that day. How’s all that for customer service? I could list much more but I would rather forget about this horror show, Wayne Acres Ford is only a short distance away from Al Packer and I would strongly suggest trying it as an alternative if you’re set on buying a Ford. Personally after all this, I’ll stick with Chevy where I have always been treated with dignity and respect, not to mention that the motor never had to be replaced at 11,000 miles as happened with my leased Ford. Four loaners and six weeks later they returned the car to me with a new engine, I should have terminated the relationship then. Lesson learned. More

ZERO Stars. They have Fees of like $1000, $600 Dealer ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Manager ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Managers. They act like there vehicles are better than any other Ford dealer. NO SALE. STAY AWAY. RIP OFF. More

Great experience with John Riley I recently purchased a Ford Transit Cargo van for our business. John Riley was my sales rep and did a great job for me. His experience and expertise I recently purchased a Ford Transit Cargo van for our business. John Riley was my sales rep and did a great job for me. His experience and expertise was greatly appreciated. In today's market, it's hard to find someone like John. He is unique--honest and not pushy. Great experience. More

STAY AWAY ESPECIALLY IF YOUR A FEMALE It is funny how when the lady at service asks you if you were 100% satisfied with your service and then you say no not at all, I am actually never com It is funny how when the lady at service asks you if you were 100% satisfied with your service and then you say no not at all, I am actually never coming back here again because of it, she does not ask why or anything she just makes sure she does not hand you a survey paper slip but what is funny is how I can get on here and still write my review. So here it goes. First of all, I bought my truck brand new, always turn it it for recalls, oil changes, and anything covered under warranty issues to be fixed. Well, for the second time I had to turn my truck in for loose break light covers on both tailgate lights. First time I turned it in, they said no problem, one is loose and the other one actually has a broken clip, so they replaced it. Second time, both break light covers are loose again but this time they said that I broke them that I went somehow into my break light and over tightened them and also that the top third break light that is on top of my truck on a roll bar is why my two side break lights were broken and it would $100 to fix each one so a total of $200. Second of all, how in the world would a third top of truck break light have anything to do with my two side break lights? Third of all, the ford service crew were the last people to ever put their hands on my break lights, so they are the ones who over tightened the lights which caused them to break and need to be replaced as it was still under warranty. There is only 15,000 miles on my truck and I have had it since December 17th 2017. They claimed that also a tailgate light bar on the bottom of the tailgate is also the reason why the side break light covers are loose, well I informed them that the light bar is currently unattached to any wires and it has been like that for over a year now and of course that would have nothing to do with my break light covers. It is just sickening to think that they can take advantage of me as a female, put words in my mouth, assume things that I somehow did, which I have no clue how to even open those light covers and also how they ended up fixing for free anyways. They never called me or spoke to me in person to apologize to me or anything. The people involved here are Rick Solomon and Steve Thomas the Service Manager and also the lady at the service desk that hands you your keys. This service is unacceptable because if I did not fight for what was right I would have been out of $200 for a mistake that the ford service crew made on my brand new truck. Steve and Rick both told me that someone needs to pay for broke items and ford will not send us a refund for it, well first of all, your ford service crew is what caused the parts to break and second of all, I paid over $41,000 for this truck, I am pretty sure I gave you guys enough money to afford to fix my light covers that you originally broke. This is absolutely a scam, I will never be back to this dealership for anything (and that is a shame because I love F-150's so much that I would have definitely bought another one from you guys but not anymore). I will also make sure that anyone I come across that ask me about my truck I will make sure I inform them about where not to buy one or get service and that is at Al Packer West. I am disgusted by how I was treated when also all of the service and sales guys know how much I take care of my truck, why in the world would I deliberately break my light covers? More

WORST DEALERSHIP EVER Bought a brand new mustang in 2019, since when i got the car, the car had paint problem, brought it back, dealer had it for 3 weeks, they took it to a Bought a brand new mustang in 2019, since when i got the car, the car had paint problem, brought it back, dealer had it for 3 weeks, they took it to a backyard paint shop since the paint job is horrible. i emailed the dealership about it and they have been ignoring me. The car looks like a 10 year old car. They dont return my emails or calls and when i go to the dealership, everyone has an attitude. STAY AWAY FROM THIS DEALERSHIP - AL PACKER FORD IN WPB - The one in military More

Check your Oil I took my 2018 Mustang GT I purchased at the Royal Palm Beach Al Packer into the Military Trail Quick Lane for the the first oil change. James fit me I took my 2018 Mustang GT I purchased at the Royal Palm Beach Al Packer into the Military Trail Quick Lane for the the first oil change. James fit me in late on a Saturday, they washed my car and the oil change was complimentary, I was initially happy with my service experience. I checked the oil level when I got home and it was barely showing on the tip of the dipstick. I checked the service paperwork and they listed it as a 6 qt. oil change. I put two quarts in and it came up to the hash marks between the two holes. I traded in a 2014 GT with 32,000 miles for this one after that engine was replaced with a re-manufactured service engine under the 60k powertrain warranty after knock was diagnosed and two bad rod bearings found with metal in filter and pan. I can better explain how that might have happened with a stock tune and rev. limit now I see the dealer will send them out low on oil. Gen. 1,2 and 3 5.0 liter Mustang V8's have always had a 8 to 8 1/2 quart oil capacity. You take your vehicle to the dealer so this does not happen and still it does. So better check your oil level. 4200 miles and already listening for a knock in this engine thanks to Al packer West Palm Quick Lane. More