Al Packer Ford West Palm Beach

Let’s just say, purchasing from Al Packer West is not recommended. I live within 15 mins of the store and traveled 1 1/2 north to deal with another dealer. Honestly the sales side is NOT worth even discu recommended. I live within 15 mins of the store and traveled 1 1/2 north to deal with another dealer. Honestly the sales side is NOT worth even discussing. Arrogant, very unprofessional and can not put a more difficult deal together because they are lazy. Period. Lazy! Service side is very attentive, they try very hard and work is very good. I would recommend then for service all day long. Sales, sucks! Luis, laziness is not what is required in car sales. Sometimes people need a little more than hey I can sell you a used SUV. SMH More

When I spoke with Ed yesterday he was extremely helpful and unit was clean and ready to pick up on date agreed upon. Vehicle was clean and my experience with Al Packard was great and everyone was very help and unit was clean and ready to pick up on date agreed upon. Vehicle was clean and my experience with Al Packard was great and everyone was very helpful and courteous. Great experience I would recommend Ed and dealer to everyone that needs a new vehicle More

Ed was very knowledgeable about all of the Explorer’s features and took the time to throughly explain everything, even making sure that my phone was hooked up to the app so that I could use all of those features and took the time to throughly explain everything, even making sure that my phone was hooked up to the app so that I could use all of those tools. I believe he is a true asset to the dealership and they are lucky to have him onboard. It is evident that Ed has a true passion for Ford and its line of vehicles. His confidence exudes faith to the customer. We did not feel pressured at all. Felt more like talking with a friend who knew a lot about cars. We will not hesitate to recommend Ed to our family and friends. More

0 stars. After waiting 6 months for my truck to be produced I was very excited to get the truck, however, went in and the manager was so rude and arrogant I l After waiting 6 months for my truck to be produced I was very excited to get the truck, however, went in and the manager was so rude and arrogant I literally walked away and got my deposit back. They treat you like you’re an idiot, trying to manipulate and intimidate. So much so I will be switching brands after being a lifetime Ford owner. I will be following up with corporate in Detroit with a detailed account of what happened. My sales person was decent but the manager lost him the deal. More

Ed was great. Easy to communicate with, direct, no xx, truly a pleasure. One of the easiest, pleasant purchases I have ever had! Thanks again Ed! Easy to communicate with, direct, no xx, truly a pleasure. One of the easiest, pleasant purchases I have ever had! Thanks again Ed! More

Eduardo gave me a great Services as a Sale Person, he answered me all the question, was very professional and acknowledged, very quick with all the paper work , he knows really good his product and his b answered me all the question, was very professional and acknowledged, very quick with all the paper work , he knows really good his product and his business, very responsable and really good Customer services More

Me and My wife had been looking for a new vehicle to replace our family car. We had been to a few different places with no luck. After stopping at Al packer ford we found a Vehicle we really liked. Ed R replace our family car. We had been to a few different places with no luck. After stopping at Al packer ford we found a Vehicle we really liked. Ed Rodriguez was our salesman and was of great help! He is very knowledgeable when it comes to vehicles and warranty he reassured us that we made the right choice for our Family car. Thank you Ed More

My 2022 Mustang was involved with a brake recall campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told m campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told me that I would need to leave my car for 2 days, without a loaner. Called Al Packer and they sent their Mobile Service Van to my house and they completed the required work in less than 15 minutes - it was only a software update. More

Sold me a bad certified vehicle. Going into shop for 2nd time in two months. Going into shop for 2nd time in two months. More

Ed was great to deal with before and after the sale. Out-the-door costs were same as Ed verbally presented. The only dealer add-on fee was $699 which was reasonable compared to all other dealers. Pur Out-the-door costs were same as Ed verbally presented. The only dealer add-on fee was $699 which was reasonable compared to all other dealers. Purchase transaction was quick and easy within one hour. I made appointment during both visits to see the vehicle and then to purchase. I was never kept waiting. More