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110 Reviews of Al Spitzer Ford - Service Center
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August 25, 2018
I was satisfied with everything that was done to my car . I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it wasn’t the dealerships fault it was it was my fault I had another commitment. More
by Renee1
Employees Worked With
Sorry don’t remember their names
August 06, 2018
Wonderful Experience at Al Spitzer Ford in Hartville, OH I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a Friday late afternoon. I called the dealership that I use at home and was told to call a local Ford dealership if possible. I called the Al Spitzer Ford dealership in Cuyahoga Falls, OH on Saturday. Their service department didn't have any openings, but it was recommended that I call the Al Spitzer Ford dealership in Hartville, OH. I did call there and Zack, the customer service person, couldn't have been nicer. He said to bring it in when I could get there and that they would look at it. I did take it to the dealership and it was a great experience. Zack was very helpful and the service department took the car in within 10 minutes of my arrival. Within a half hour, they had fixed the problem and Zack said there was no charge. It was a wonderful experience and it was so nice to know that the Ford dealership in Hartville, OH went out of their way to help me while I was so far away from home. I have talked to my dealership and told them of my experience! I would recommend this dealership to anyone!! More
by Sandy4699
Employees Worked With
Zack in Customer Service at the Hartville location
July 14, 2018
Always Good Went in for oil change and 1500 service and as always they were friendly and efficient. We have been going to Spitzer for 30 years and would not go a Went in for oil change and 1500 service and as always they were friendly and efficient. We have been going to Spitzer for 30 years and would not go any where else! More
by palehn
Employees Worked With
Corky Covert, Tim Dauterman, Brian Cross, Brett Gander
July 10, 2018
vehicle maintainence Called in april for service on 2016 escape. Got very high quote for 30,000 mile service. Drew could not realy explain and justify price for a vehicle Called in april for service on 2016 escape. Got very high quote for 30,000 mile service. Drew could not realy explain and justify price for a vehicle under factory warranty. Just needed tires flipped oil change cabin filter. No reason to disassemble caliper mounting hardware. Car is only two years old. Left message for service manager no response. E-mailed him and no response. Tried too talk too someone in charge of dealer and was ignored. Needed them too repair windshield trim again and fix nick in paint they put there when fixing windshield trim. Tried so hard for months too get someone in charge of dealer too return calls.( corky covert). Instead I had a nice sales lady named renee call and she was really in no position too handle this. I'm done trying its been months. Had service done elsewhere for 100.00 less.. Lost respect and trust in this dealer. What does corky do there? My wife is very upset with this dealer. We have purchased two vehicles at this dealer and that will be all. No one has been very customer frindley. Don't know what happened things were great for 7 years now well? Will not return too this dealer or any dealer with spitzers name on the door. Mr. L. That will be all.. We have no more time for this dealer. They should have called..but now its too late.----- Thank you very much. Mr. L. More
by Mr. L.
Employees Worked With
Drew at service desk., Corky Covert, Nicholas Hesson
March 03, 2018
Great Communication I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a proble I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a problem and you will not have your truck back today." After further discussion, turns out their machine that handles the coolant broke and that is why they couldn't finish the service. I appreciated him being honest with me and its not his fault a machine broke. Got me a courtesy vehicle and is going to send someone to to deliver my truck and pick up their vehicle once the service is complete. Appreciate the extra effort of making the phone call and getting me a vehicle to drive. More
by Chris Allen
Employees Worked With
Nicholas Hesson
March 02, 2018
WORST SERVICE EXPERIENCE NOT ONCE BUT 4 TIMES Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the veh Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the vehicle was, service department said they didn't have time to look at it, 1 day without the vehicle not being fixed, complained to service manager and they sent someone to come to the house and pick up the vehicle and stay after hours to fix it. One hour later they call and said they found a broken wire in the harness and say it's all fixed. sounds good right? not so much, 2 weeks later the same problem, so I make an appointment to take the truck back, after the truck being there another 8 hours (another no call from the service dept) I called to see what is going on, they said there was another problem that they missed and they have to order a part, I take the truck back 2 days later to have the part installed and again another 8 hours of the truck being there and another no update call, guess what? the part they ordered wasn't the problem but they say they can order the part and have it in a couple days. by this time I'm pretty frustrated so when I go to pick up the truck I speak to the service manager and after a few words back and forth with the service manager Nicholas and a few lies from the service guy Drew i was told to take my vehicle somewhere else. so long story short "BEWARE OF SPITZER OF CUYAHOGA FALLS SERVICE DEPARTMENT" VERY POOR VEHICLE SERVICE VERY POOR CUSTOMER SERVICE. would not recommend this place to anyone. More
by Mike Stuart
Employees Worked With
Drew, Nicholas Hesson
March 02, 2018
fantastic service went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something fu went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something funny (It seems like they love to work together) greeted me with a smile and happy look on there face. Stated no problem and got me right in. I ever got to meet the service manager who thanked me for my business and was talking to me about a GTO that was right out side the service office. Was in and out in under a hour. Thank you to Spritzer Ford More
by cyberpowermustang
Employees Worked With
nicholas, Nicholas Hesson
March 02, 2018
Great Service! I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you t I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you to Nicholas for his detailed communication and excellent service. Good customer service is hard to find these days. He made me feel appreciated at Al Spitzer Ford. More
by MTS6868
Employees Worked With
Nicholas Hesson
December 21, 2017
Best service Servicd department very friendly never have to wait in line. Always professional and ready to take care of any needs. Ashley and Nick are a great team Servicd department very friendly never have to wait in line. Always professional and ready to take care of any needs. Ashley and Nick are a great team. More
by Car123
Employees Worked With
Nicholas Hesson, Ashley Neely
September 25, 2017
Terrible department I purchased a vehicle from this dealership. It broke down and had to be towed. I also purchased an extended warranty from them as well. I of course ha I purchased a vehicle from this dealership. It broke down and had to be towed. I also purchased an extended warranty from them as well. I of course had it towed to them for repairs since that's where it came from and should be covered through. After 5 days of my vehicle being there, I revived not one phone call with updates. I called in and was told that it needed to be towed to a different dealership because they couldn't find the issue with it. This is a little ridiculous. I do not at all recommend this service center. More
by Bfillian
Employees Worked With
Unkown
