Al Spitzer Ford - Service Center

Great service on all my vehicles. Lyndsey Warner did a great job. I was in and out. great job. I was in and out. More

I just want to say that I appreciate Linsey Warner as she signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was p signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was positive, knowledgeable, and efficient. More

Very fast service. Everyone is friendly and professional. I appreciate their hard work and service I appreciate their hard work and service More

I am saddened that I had to give such a low review regarding Al-Spitzer but the way I was treated was very disappointing! Told by my local mechanic the issue with my car was from a reason of 2015 Ford regarding Al-Spitzer but the way I was treated was very disappointing! Told by my local mechanic the issue with my car was from a reason of 2015 Ford Focus Recall. I was told that Ford would need to fix with no charge due to the recall. Knowing my title was a salvaged title, I asked my local mechanic did that matter and I was told "No" they still have to repair. I set appointment with Al-Spitzer on September 9th and dropped off my car. I receive a phone call from Ford Service employee to be told yes the car does have issues due to the reasons of the recall....BUT they can't repair because my title was salvaged. (My car was in an accident before I purchased and man completely rebuilt the car) I said I don't understand my local mechanic told me to bring to you and it didn't matter it should be fixed. AL-Spitzer employee then starts going over "MY BILL" I said bill for what? He said "well we still looked at your car and told you what was wrong." I said, yes but why would you have them still look at my car if you knew right off the bat that it was a salvaged title and you couldn't work on it? He stated "well we assumed you would want us to look at it." I was in shock, you "assumed?" why did you not call me and ask me first then. He was very dismissive and proceeded to demand payment. I am speechless that a company would be so disgraceful to take customers money so underhanded. I am still trying to find out how my title being salvaged that my car does not deserved to be repaired with the recall. I was told it needed to be a "safety recall" before they would repair it, well I have read the recall guidelines and it states with this issue in the car, it can leak transmission fluid and even catch fire. So the fact that any of this can happen my car should be repaired like any other. I will be reaching out to multiple websites to pursue my money returned from Al-Spitzer for underhandedly charging me along with getting Ford to repair my car before I end up in a car accident. So at the end of the day SHAME ON YOU AL-SPITZER! More

Vern Grier waited on me when I brought my Ford EDGE for its first 4000 mile service. He was so very courteous, thorough, and explained everything perfectly. A good guy!!! its first 4000 mile service. He was so very courteous, thorough, and explained everything perfectly. A good guy!!! More

Great service. Very efficient and professional. Happy with our purchase and services with our purchase and services More

Oil change and check ..service done in reasonable amount of time and everyone is friendly. of time and everyone is friendly. More

My car had an oil change and a recall done. The service took a little over an hour and my car was washed too. The check-in process and check-out process we’re both fast and easy! took a little over an hour and my car was washed too. The check-in process and check-out process we’re both fast and easy! More

Love the service department! Always take very good care of me and my 2020 Ford Escape. They are always nice, reliable and quick with al the services I receive of me and my 2020 Ford Escape. They are always nice, reliable and quick with al the services I receive More

Took my car to Al Spitzer Ford for a service recall.I Took my car to Al Spitzer Ford for a service recall. I did not purchase my car through Spitzer and did not have an account with them but was treated Took my car to Al Spitzer Ford for a service recall. I did not purchase my car through Spitzer and did not have an account with them but was treated as if I was a long time and repeat customer. Erin Jekubik welcomed me to the service department, was friendly, patient, informative and listened to my input as well. The whole service department was great from Erin to the mechanic to the courtesy driver. Thank you all! More