I was looking for a used Mustang for my wife. After looking around and driving 3 cars in the Tampa Bay area, I saw a 2004 Mustang GT with only 41,000 miles on it at Alan Jay in Sebring.
When I called the dealership last Wednesday, Mona answered the phone. She checked to be sure the car was still available because I didn't want to drive 100 miles one way for nothing.
She confirmed that it was still available so I asked her for detailed information about it. The pictures of it in the Auto Trader looked great but they didn't show the engine or the tire tread. I asked her if she could e-mail me some pictures of the engine and tire tread, and also if it had ever been smoked in (a definite deal breaker)!
In less than an hour I had 12 pictures of every tire and the engine. She also sent me the Car-Fax that showed a one owner Florida car that was serviced by Alan Jay, regularly, for most of its life, had never had any accidents or any major problems.
She also asked one of their employees that was a non-smoker to sit in the car and see if he smelled any smoke...he didn't...that was what we were looking for so I asked her to give me a cash out the door price with all taxes and dealer fees included.
That was done in less than an hour so I gave her a credit card number to hold the car for us and told her that we would be down by noon on Thursday.
When we got there, Mona was in a meeting so Carla met us and showed us the car then went with us for a test drive.
The car was exactly as described and perfect in every way.
Mona was there when we got back and we finished up the deal and drove it back to Tampa. My wife loves it!
I normally don't like dealing with car dealers after 55 years, but Mona, Carla and everyone at Alan Jay that helped us was so far above any other dealership I have dealt with, that I would recommend them to anyone that wants a great car at a fair price, with people that make you feel comfortable right from the start!
Special thanks to Mona and Carla!
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Mona Sutpin-O'Neil and her assistant Carla