Alden Buick GMC

Alden Buick GMC
6 Whalers Way
Fairhaven, Massachusetts 02719

Sales: (508) 999-3300
Service: (508) 999-3300
Parts: (508) 999-3300

Manufacturers: Buick, GMC

Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
24 Reviews
Alden Buick GMC

Overall Score: 5 Star Rating4.7



About Alden Buick GMC
Certified: Alden Buick GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Alden Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


joejesus
9/14/2011 8:47:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marc Mello

My Review of Alden Buick GMC:
I had no idea buying a new truck could be this easy. Marc was very knowledgeable and more than friendly. He went out of his way to make me feel comfortable and worked harder than anyone anywhere else to get the exact price I was looking to pay. I've bought many cars in my life and I only wish I had met Marc years ago. If you're looking to buy a new or used car or truck it would be in your best interest to go to Alden and ask for Marc Mello. He is an asset to this company and I look forward to buying more vehicles from him for everyone in my family. This was my best experience ever in a car dealership. Thank you Marc for making this whole process simple.

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Response from: joejesus
Added: 9/28/2011 9:11:41 PM
Actually if you go to Alden you won't find Marc there anymore. If you want a good car or truck then you can find him at Joe's Automall Kia on Belleville Ave in New Bedford. It would be a waste of time for you to go to Alden considering you'll never find the type of service Marc offers anywhere else.

oliveira8081
6/30/2011 10:19:14 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service

My Review of Alden Buick GMC:
Went to this dealership service dept with a few different GM vehicles I've owned and may I say I wouldn't look anywhere else or even let anyone else touch my GM vehicle. These guys really know there GMs and never questionable when you leave the service dept. whether they fixed it right or how long is the repair going to last. Brought my 97 Pontiac Grand Prix in for transmission repairs and tuning and felt like my car was in good hands and they kept me informed throughout the repairs of what if any others repairs were needed. Also brought my 05 Pontiac Grand Prix in for service recently and accessory installation and they once again came through with flying colors. You ask them a question no matter what and they are on it 100% of the times. Just a very great unquestionable service area to deal with and would highly recommend them to anyone and everyone. Prices can at times be a bit much but well worth it.

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arcadia
5/18/2011 10:53:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roy and Bill

My Review of Alden Buick GMC:
My car has been in to service for the same problem twice. If i were to total the amount of time I was with out my car i would have to say about 1 1/2 months.
Im sending this because Roy and Bill have been so great with trying to find the problem. I am VERY UNHAPPY with the car i purchased. We paid a LOT of money for it and the reliability of it sucks.

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susiesilva
5/16/2011 10:47:55 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roy

My Review of Alden Buick GMC:
Although it took me three visits to the service shop in order to resolve my issue, I was pleasantly surprised by the genuine desire to assist my problematic service need. Roy was professional, funny, apologetic and empathetic. I've been doing business with this location for years and have not always felt that the service agent understood what a significant inconvenience it is to be without your personal vehicle, as well as the angst of wondering how much the repair will cost. Had i encountered that indifference again, i likely would have taken my car elsewhere rather than return for a third time to drop my car for the same issue.

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barbie31
5/12/2011 1:11:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service Dept. Rep

My Review of Alden Buick GMC:
What a great experience! My 2008 Saturn Vue's sunroof was not working (after sale installation at time of purchase). I could not find any dealer to repair. Alden Service Dept. (great guy-friendly and informative)suggested a company in RI. I called the company and they called me back in 10 minutes, assisted in reprogramming the sunroof and it now works! Thanks for a great experience!!

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pamroy
5/11/2011 11:32:41 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rui Ferreira

My Review of Alden Buick GMC:
Excellent service! Rui is very nice and helpful. He supplied me with a loaner car which was very nice. I had a brake job done and got new tires. My car drives like a new car! I will definately return to this dealership for service. They were excellent in every way!

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betsy8181
4/21/2011 1:52:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rui Ferrera

My Review of Alden Buick GMC:
I usually never fill out surveys but I feel that the employee that helped me deserves some recognition. He was very friendly and helpful. Also, without me having to ask for a car to use so that I wouldn't have to wait at the dealership, he offered right away and I appreciated that very much. And the price was very reasonable. I hope that I get the same service everytime I go there!

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snowball12
3/23/2011 7:38:36 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: john araujo

My Review of Alden Buick GMC:
They were friendly, gave me what I wanted for my trade, gave a good price, found a truck with the options I wanted. overall a good experience. I am a return customer. The place is clean. they always serviced my prior vehicle properly. John was a very good salesman

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maggieandtim
3/22/2011 3:48:17 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Araujo

My Review of Alden Buick GMC:
My husband and I were in the market for a Truck and never considered buying anything other than a Ford. However, after hearing my sister rave about her Envoy and her husband's Sierra, we decided t give GMC the benefit of a doubt. We were very impessed with John's eagerness and patience to show us around.John went above and beyond what was expected of him. We had our children with us and John was a natural at keeping the kids happy and entertained as my husband and I negotiated prices and the deal.

Well done John! He is an asset to the company. I will be back in the near-future.

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fernandesj
3/15/2011 10:54:23 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rui - service manager

My Review of Alden Buick GMC:
My experience was good. I had two recent car problems and both were handled very promptly, I was kept informed about the status and price, and the dealership was very accomodating, I was given a ride to work, and also picked up which was a huge help.

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Reviews 11-20 >>