Alden Buick GMC

A girlfriend of mine referred me to this dealer years ago and I’ve never been disappointed. The sales staff has always treated me with fairness, patience, and respect, and the service team is both honest an and I’ve never been disappointed. The sales staff has always treated me with fairness, patience, and respect, and the service team is both honest and efficient. I’ve recommended this dealer to friends in the past and I will continue to do so in the future. More

Shopped here for their top of the line SUV and ended up VERY disappointed. Went through phone calls and emails (yes I document everything) to ensure I would get the right deal when going to the dealership, VERY disappointed. Went through phone calls and emails (yes I document everything) to ensure I would get the right deal when going to the dealership, and when I got there...the price changed by over 2300.00. 5 hours of wasted time and the usual we are only making 500.00 on this car line. Avoid the trap and get a confirmed quote in writing from the sales manager in email before coming. My quote came from a sales associate...doesn't count More

As is the case with most dealerships, they will have their hand planted firmly in your wallet from the moment you step foot onto their showroom until you sign the contract. In my case, Tony agreed to in their hand planted firmly in your wallet from the moment you step foot onto their showroom until you sign the contract. In my case, Tony agreed to include taxes in my down payment, but when it came time to write up the financial paperwork, he suddenly had no recollection of the conversation.<br>The other thing that left a bad taste in my mouth was when Dave, the finance manager, called me the day after I bought my truck and informed me that I had to drive back because of a mistake that I had made when filling out the loan paperwork. Maybe it's just me but doesn't he get paid to make sure the paperwork is correct before the customer leaves?<br>This wouldn't have been so bad except that I live an hour and a half from the dealership and when I did drive back, it amounted to me scribbling over top of what I had already signed.<br>Also, I made an appointment ahead of time to see the vehicle but had to wait when I got to the dealership because one of the salesmen was driving it and had left it at home. Great coordination.<br>Overall, the staff I dealt with was very arrogant and sneaky and I would not recommend this dealership. More