Alexandria Hyundai

I had the worst experience I’ve ever had at a Hyundai dealership at this service department. I am a female from out of town and working in DC on a temporary job assignment. My car was vandalized. They dealership at this service department. I am a female from out of town and working in DC on a temporary job assignment. My car was vandalized. They broke the window and robbed me. I drove to the nearest dealership which happened to be Alexandria, walked in the service department and explained what had happened to the 2 women sitting behind the desk. The asked if I had an appointment…. Ok, did they listen to what I just said? They pointed to a man standing in the room and I told him what had happened. He apologized that they are under construction and short handed and said I would need to call around to other dealerships. I asked if they could at least look in the computer to see what dealership would have the part, he said no, you will need to call…. I am appalled at the laziness of all 3 of the people who were there with no other customers in the room…. They didn’t even offer to tape the window up so I could drive the vehicle. I called the Safford Springfield location where I was enthusiastically helped by Rene in the service department and he offered to tape the window up so I could drive it 3 hours back home. Once I arrived at their location he had called around and found the window & already had someone driving to MD to get it for me. Seems like the Alexandria location could learn a lot about customer service from Safford Hyundai of Springfield, VA. It’s worth the hour drive out of your way to deal with people who actually want to do their job. More

The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from repre experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car. I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through. 06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait. 25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm. 28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it. 01 October - Drive by and car isn’t moved 10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress 11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street. To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else. More

PJ Shrader, the salesperson for new vehicles, was great this weekend. He let us test drive the Sante Fe base model and the Sante Fe limited. We also checked out a Genesis GV70 SUV, but decided it is too this weekend. He let us test drive the Sante Fe base model and the Sante Fe limited. We also checked out a Genesis GV70 SUV, but decided it is too small interior. PJ is hard-working and very knowledgeable. More

Good service as usual, kudos to Troy Dodd not only for an outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and also provides advise on other type of service my car will need in the near future. More

The wife and I got a new lease on a G70 on 4/29/23, the salesman and the General Manager worked hard to make this the best car leasing or purchasing experience of my life. They worked hard to make sure we salesman and the General Manager worked hard to make this the best car leasing or purchasing experience of my life. They worked hard to make sure we were completely satisifed and in my opinion went beyond the extra mile. This is the fifth Genesis we have owned and this is by far the best dealership we have dealt with. More

My visit to have my automobile service was comforting. I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and profi I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and proficient. If there was a higher rating for the effort delivered to service my car, I would list this service group as high as the scale/rating would allow. More

I have been leasing my Hyundai since July 2020. The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be o The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be over one week away and up to three). For my most recent service visit, I left my vehicle with the dealer the night before a scheduled morning appointment. At about 5pm, one of the service managers called to tell me they would need to keep the vehicle overnight because a technician needed to drive it to try to diagnose the problem. In other words, nothing had been done. Communications with the service staff are difficult because they do not seem to listen carefully to their customers. Ultimately, I retrieved my vehicle and opted to bring it to a private mechanic, which I have had to do before. The lag time/availability of service appointments is disappointing and I should not have to visit a private mechanic for that reason! More

I would give them zero stars if possible. I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other than calling me back after the weekend. Now I am careless for the weekend. Avoid this place at all costs. More

My experience at the service center was on point! Even though they were quite busy they made sure I was satisfied with the service. Even though they were quite busy they made sure I was satisfied with the service. More

This dealership sold me a brand new car with multiple issues, and refused to buy it back even though they were unable to fix said issues. They wanted me to leave the car over night and have no loaner car issues, and refused to buy it back even though they were unable to fix said issues. They wanted me to leave the car over night and have no loaner cars available. Do not waste your time with this company. More