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Alexandria Toyota

Alexandria, VA

4.7
654 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 654 reviews

July 21, 2025

Since purchasing our Grand Highlander we have returned to Alexandria Toyota on three occasions to service our vehicle. Each visit has been handled professionally by Simpy Behl. She is an extremely competent More

by brent
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Simpy Behl
Jul 23, 2025 -

Alexandria Toyota responded

Thank you for taking the time to share your experience, Brent. We’re glad to hear that your visits to Alexandria Toyota—both for your vehicle purchase and for service—have been handled professionally and to your satisfaction. We truly appreciate your recommendation and look forward to continuing to support you and your Grand Highlander.

July 17, 2025

I didn't have an appointment but Mohamed attended me without hesitation. Which that action I will go back to the dealer bringing my car for service in the future. Thanks a lot..!!! More

by baroncal
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Mohamed
Jul 19, 2025 -

Alexandria Toyota responded

Hi Baroncal, It’s great to hear that Mohammad provided you with such quick and helpful service! We appreciate your confidence in us and look forward to serving you with excellence in the future.

July 17, 2025

The advicer and manager the whole team excellent waiting time and services on time also solve my concern More

by Abdirahman abdi
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Alexandria Toyota responded

Hi Abdirahman, Thank you for sharing your experience! We’re pleased to hear that our entire team provided excellent service, timely support, and resolved your concerns. Please don’t hesitate to reach out whenever you need assistance in the future.

July 14, 2025

Service with Simpy is always the best and she really knows how to get things done in a timely manner! More

by tammy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Simpy Biel
July 14, 2025

Trusted and professional dealership and service department (Jenny Kirby) that are superior in their approach to customer service. More

by CP
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Jul 16, 2025 -

Alexandria Toyota responded

Hi CP, Thank you for the great feedback! We're proud to hear that our team continues to earn your trust through professionalism and a strong commitment to customer service. We value your business and look forward to serving you again in the future.

July 13, 2025

I've been a customer for 10 years and the service department is always very honest about repairs. I also appreciate the updates by phone on repair status and costs. More

by crawfords694
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Christian Guiterrez
Jul 16, 2025 -

Alexandria Toyota responded

Hi Crawfords694, Thank you for being a loyal customer for 10 years! We truly value your trust and are glad to hear that our service department’s honesty and communication have made a positive difference. Keeping you informed every step of the way is very important to us. We look forward to continuing to provide you with excellent service for many years to come!

July 08, 2025

The customer service is always above and beyond. They update you and inform you on the phone when they have questions and recommendations of service you may need in the future. More

by Lilmama829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
Jul 10, 2025 -

Alexandria Toyota responded

Thank you for your kind words! We’re proud to provide service that goes above and beyond, keeping you informed every step of the way. We appreciate your trust in us and look forward to serving you in the future!

July 05, 2025

Have been a customer since 1992 bought 8 vehicles through out the years It’s always an honest no hassle or haggle experience The service desk is the same always accommodating no games just down to the fa More

by Milenass131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manriquez
Jul 07, 2025 -

Alexandria Toyota responded

Milenass131, thank you so much for your continued trust and loyalty. It is great to hear that our team, both in sales and service, continues to provide the honest, straightforward experience you deserve. We look forward to serving you for many more years to come!

July 02, 2025

Everyone went out of their way to make the buying experience as easy as possible. More

by David D.
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Surafel Hunachew, CJ Giles, Imad Alkadi
Jul 03, 2025 -

Alexandria Toyota responded

David, Thank you for taking the time to leave us a positive review! We hope you enjoy your vehicle for many years!

June 24, 2025

Just bought a crown signia at this dealership. They were all very professional from the moment I walked in. A special recognition to my salesman, Travis Williams. A true professional who list More

by CATALANOJOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sydney and Walid
Jun 26, 2025 -

Alexandria Toyota responded

We’re thrilled to hear that your visit was smooth and enjoyable, and that Travis Williams made such a positive impression. He truly takes pride in listening to customers and making sure their needs come first. We’re also glad we could make the entire process — from test drive to trade-in — quick and seamless for you. That’s exactly the kind of experience we strive to provide every customer. Congratulations on your new Crown Signia! We truly appreciate your trust in us and look forward to serving you again in the future. Enjoy the ride!

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