Alfa Romeo Fiat of Strongsville

Great Dealership rude Salesman Drove 3 hours out to Diesels Direct with my boyfriend and his friend just to get there and have eyes rolled at us. The salesman that he spoke with the Drove 3 hours out to Diesels Direct with my boyfriend and his friend just to get there and have eyes rolled at us. The salesman that he spoke with the day before to make sure the truck would still be there wasn't going to let him test drive the truck because of his age. He's a working 19 year old who needed a truck to haul with, since his old truck wasn't having it. After about 10 minutes of arguing Chip decided to go get the keys to the truck and didn't even go with us on the test drive. We got back and my boyfriend wanted to start negotiating on the truck. Which there was none of. Long story short my boyfriend got the truck after being treated like a child. We got it back home and he didn't have a keyless entry. He called good ole Chip to get the keyless entry and he would only give it to us if he received a good review from us but he never sent the link. My boyfriend had to call again this week to find out the name of the previous owner so he can switch over his tuner in the truck. Well Chip brought up again that he would only give it to him if he gave him a good review! How unprofessional! When he finally did give him the name he gave us only the last name. Called where the truck had work on it before and they said they have that last name spelled backwards as a first name! How ridiculous that this man had to be so rude and childish as to give my boyfriend a backwards first name as a supposed last name?! Chip was rude and unprofessional from the very beginning and it was asinine and still is! My boyfriend went and gave diesels direct a great review for their amazing selection of trucks and he always recommends his friends there! However he gave Chip a fair and honest review as to how he was treated by this salesman. And the review was deleted! Nothing bad at all was said about the dealership and he was just honest about how he was treated. As soon as he hit submit he got a phone call from Chip calling him a punk and every other name in the book. Honestly wish we could've recorded it so you could hear what this GROWN MAN called a 19 year old who bought an almost brand new truck from the dealership he works at where I'm sure he also got some commission. If that is how you treat customers than you do not deserve your job sir. So displeased and disgusted with him. Every customer that walks into somewhere needs to be treated the same. That was not the case with Chip and am severely disappointed with that. More

Great customer service!!! Purchased my 2015 RAM 3500 from Sam Myers who was fantastic to work with! I love in Tennessee and he handled my questions online and on the phone befo Purchased my 2015 RAM 3500 from Sam Myers who was fantastic to work with! I love in Tennessee and he handled my questions online and on the phone before the deal was made. Picked me up from the airport and went the extra mile to make my purchase a great experience. Highly recommend Diesel's Direct and Sam Meyers. More

Honest, Knowledgeable, Courteous, and Fair I recently dealt with Chip in purchasing a SUV and trading in my older vehicle. This was the smoothest and most efficient vehicle transaction I have I recently dealt with Chip in purchasing a SUV and trading in my older vehicle. This was the smoothest and most efficient vehicle transaction I have been involved in. From start to finish, Chip answered my questions and dealt with me in a professional manner. I was able to receive a fair trade-in value for my vehicle and Chip worked to make the deal as trouble-free as possible. Whether you are making a purchase only or are trading in your current vehicle, you would be well served in dealing with Chip on your next purchase. I highly recommend him. More

Chip Orlando Chip and everyone at diesels direct did fantastic job getting me into the truck I wanted and needed, I would not hesitate to refer some one to chip or Chip and everyone at diesels direct did fantastic job getting me into the truck I wanted and needed, I would not hesitate to refer some one to chip or/and his team ,very helpful and did a awesome job on getting me in and out of there and on the road with a new truck More

Overall satisfied I am overall satisfied with the service at Diesels Direct and LOVE my new (used) truck. Jeremy was accommodating and even put the big red bow on the I am overall satisfied with the service at Diesels Direct and LOVE my new (used) truck. Jeremy was accommodating and even put the big red bow on the hood when I asked for it. Honestly he did seem annoyed some when an issue was found that needed resolved but they took care of it and all are happy! Their detail job was a little lacking though. I do recommend having a vehicle you are considering inspected thoroughly by someone reputable and who you trust, and that would be for any used vehicle from anywhere. More

Awesome Customer Service Chuck worked with me and the entire process was fast and very easy. I did not buy the most expensive vehicle on the lot, but I was treated as if I had Chuck worked with me and the entire process was fast and very easy. I did not buy the most expensive vehicle on the lot, but I was treated as if I had. I would definitely return for my next vehicle purchase Scott P. More

So awesome Don't mind how unfortunate looking my photo is. But I've been to a few dealerships. The workers there either look passed me, are rude, or take me for Don't mind how unfortunate looking my photo is. But I've been to a few dealerships. The workers there either look passed me, are rude, or take me for a real idiot. This dealership was very nice, clean, and professional. Everyone was very polite and helpful. And it was easy to find. Isaac is the fine young man that sold me my new car (which I'm absolutely in love with) and he was such a great help. So nice. So formal. So helpful. And made me very comfortable (I was super nervous) he helped me with just about every question you can think of, and more. I couldn't be more pleased with this experience. I've had nightmares about it in the past, and truly it was a wonderful experience. He also helped me switch my car stuff out from old to new. He's amazing. He went above and beyond. Go Isaac!!! Thank you again :) Financing was a breeze too. I believe his name was Mike. Super nice. So easy. Super helpful. I will recommend to my friends and family!!!! More

Excellent expetience We had a wonderful experience buying a 2015 Chevy 2500 HD. Sam Myers was a great help with all of our needs and working out a great deal. Also finance We had a wonderful experience buying a 2015 Chevy 2500 HD. Sam Myers was a great help with all of our needs and working out a great deal. Also finance manager Mike Desalvo was great to work with as well. More

Pleasant My experience was pleasant and unpressured. Plenty of time to look over the vehicle. Great service. Sam Myers and the rest of the staff made it an enj My experience was pleasant and unpressured. Plenty of time to look over the vehicle. Great service. Sam Myers and the rest of the staff made it an enjoyable experience. More

Very easy to work with! Thank you Chuck for all your help in purchasing our new truck. You were very knowledgable and very easy to work with. We appreciated the fact that yo Thank you Chuck for all your help in purchasing our new truck. You were very knowledgable and very easy to work with. We appreciated the fact that you were not a high pressure saleman. You aloud us to take our time to make sure the vehichle was right for us. Thanks again for all your help! More