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All American Chevrolet of Odessa - Service Center
Odessa, TX
37 Reviews
37 Reviews of All American Chevrolet of Odessa - Service Center
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June 10, 2016
Does NOT honor warranty. I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the dri I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the drive train. The Service Advisor called me several days later and reported that the issue was the front differential. Further, he stated that the warranty WOULD NOT COVER THE REPAIR. The truck only has 75,00 miles on it....well below the 100,000 mile power-train warranty. Their excuse... ( you're not going to believe this one... ) The front differential got hot due to the 4 wheel drive selector being set to "auto" and damaged the front differential beyond repair. I read my owners manual cover-to-cover and it refers to not utilizing full-time 4 wheel drive on dry pavement (duhh..) but makes no mention of the "auto" setting being harmful to the front differential, transfer case etc... All it mentions is that your fuel economy could suffer a little. It MOST CERTAINLY DOES NOT STATE ANYWHERE IN THE OWNERS MANUAL that the warranty will be voided for doing so ! These folks are making up their own set of rules so I guess I'm in for a $3600.00 (MINIMUM) hit to my bank account... but hey,,,, better for me to take the hit that a multi million dollar operation like All American. Regrettably, this will end a 40+ year relationship between myself and GM. They will never see another dime of my money so I hope they really enjoy this "victory" over yet another little guy ! To say that the Service Advisor (Ruben Ochoa) was anything less than arrogant and extremely rude would be remiss. When I visited the dealership personally (he would not return my calls) he told me that the decision not to honor the warranty had already been made "AND THAT'S IT !!!!! How this guy got a job dealing with the public is completely beyond my comprehension. My next step is to refer to Chevrolet Customer Service to see if they can help, although if one reads their reviews, they are pretty "impotent" themselves when it comes to serving the customers needs..... I'm sure that All (un) American will send some kind of "canned" response from the management of the dealership to try and save some integrity in this forum but PLEASE don't believe it... it's all smoke and mirrors !!!! So friends, please, please don' be taken in by then glitzy showroom and well dressed staff. This establishment is nothing less than a den of thieves. More
by randy
Employees Worked With
Helpful February 15, 2016
Very injoyable I found Samuel in the parking lot and was asking him questions about a problem I was having with my 2500 4x4 four door short bed, after him answers th I found Samuel in the parking lot and was asking him questions about a problem I was having with my 2500 4x4 four door short bed, after him answers the problem was solved. He was friendly and courteous. More
by DL 2016
Employees Worked With
Samuel Armor
August 18, 2015
Outstanding and very quick !! Outstanding service and people are very helpful always go out of their way to help and they make sure every thing is done and done right !! Outstanding service and people are very helpful always go out of their way to help and they make sure every thing is done and done right !! More
by Madddog
Employees Worked With
Donald Arnold
April 18, 2015
15 Stingray Odessa Chevrolet took very good care of my Stingray, Dan kept me informed on my repair and had it cleaned and inside when I arrived to pick up my car. Odessa Chevrolet took very good care of my Stingray, Dan kept me informed on my repair and had it cleaned and inside when I arrived to pick up my car. Very pleased with Service. More
by 15stingray
Employees Worked With
Daniel Hicks
June 23, 2014
Great customer service I had my vehicle serviced, called set the appointment. Abel was very nice got my vehicle in and out in 1 day . I really appreciated the quick service I had my vehicle serviced, called set the appointment. Abel was very nice got my vehicle in and out in 1 day . I really appreciated the quick service. More
by Happy Chevy customer
Employees Worked With
July 25, 2013
We bought a chevy cruze 2 years ago. About a year ago I had my husband take the car in cause it wasnt starting right. The service guy said nothing was wrong with it. Three days ago I went to start my car n had my husband take the car in cause it wasnt starting right. The service guy said nothing was wrong with it. Three days ago I went to start my car n the anti theft symbol came up n my car started acting weird. I turned off the car n restarted it. Ran fine for the rest of the day. The next night it did the same thing. Well...the next day I call n let them know I am going to b bringing in my car n they let me know its gonna b about three maybe four days before they can even look at it. Knowing how much buisness they must have due to the amount of people here I dont mind I just wanted it fixed it. I go to start my car n it wont crank over at all. Its almost like the battery was dead. So I call them back n they give me a number to call so it can b towed in. That number was the best service out of this whole ordeal. My husband called to let them know it was being towed n Dan decided to tell him if we didnt like there time frame we could always take car some where else if we thought a few days it was gonna take to have time to look at not to our liking. That was never the issue. It was as if he didnt want to bother with my car. They sure wanted our buisness in buying it but now that it is having problems they have nothing but attitude n extremely rude. A guy called this morning trying to tell me he thought my battery was going out. I told him im not taking my car back till its fixed right n im not some stupid woman that I do have a husband that he can deal with from here on out. I dont know much about cars but im pretty sure my battery going out is not gonna make a sound of metal rubbing n make my control panel flake out. We will see what they come up with! next... More
by sunnybaiza
Employees Worked With
Dan
May 08, 2012
My first experience with this dealership was in the body shop for my 2008 Dodge Nitro. They were 13 days late getting my car out and only then because I went and threw a fit. The oil needed to be changed wh shop for my 2008 Dodge Nitro. They were 13 days late getting my car out and only then because I went and threw a fit. The oil needed to be changed when I took it to them so I asked them to change it while they had it, and they did. The second oil change after that they had my car for 5 days before they let me have it because they stripped the drain plug. The next oil change, they stripped the oil pan and had to order an oil pan. They have now had my car 47 days. For an oil change. And there is no end in sight. The part is on back order and I'm in line. I have talked to everyone from the technician to the service manager, and general manager. More
by dave2780
Employees Worked With
Andy Wallace, Kathryn the general manager
