All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Very good Courtesy and friendly staff very at front on what your vehicle needs if is already a few years old. Recommendations on service to keep vehicle running Courtesy and friendly staff very at front on what your vehicle needs if is already a few years old. Recommendations on service to keep vehicle running smooth More

Friendly service and good workers Took truck in for an oil change, tire rotation and upgrades. Service was great with friendly staff that explained upgrades properly. Would gladly reco Took truck in for an oil change, tire rotation and upgrades. Service was great with friendly staff that explained upgrades properly. Would gladly recommend to everyone I know More

Oil Change Have the "Lifetime" oil change and it's been worth every penny of it. The dealership advises me of when I need other service and Maintenance on my ve Have the "Lifetime" oil change and it's been worth every penny of it. The dealership advises me of when I need other service and Maintenance on my vehicle... More

Fast service Great service in and out fast. Very professional in service department, Norma was great to work with and has always been friendly, professional and mo Great service in and out fast. Very professional in service department, Norma was great to work with and has always been friendly, professional and more than helpful in all my visits to the service department. More

I am in Jeep Service Department H*ll I am being kind giving this dealer one star. The service department sucks. My Jeep has been in their repair shop for warranty transmission service f I am being kind giving this dealer one star. The service department sucks. My Jeep has been in their repair shop for warranty transmission service for over a month. They will NOT return phone calls. I finally complained to Jeep and they assigned a client service representative to help me. Her calls are being ignored or when they do call her, they lie. She was told my Jeep would be ready on Friday then it would be ready on Tuesday. It still is not ready. Her manager is now involved and the dealership will not return her calls. It is March 1 and I have been without my vehicle for 31 days. Bring your car here and it will fall into a black hole. Remember, you have been warned. By the way, my Jeep is 34 months old and has 20,000 miles on it. More

Fast service was thinking it was going to take longer but. I was going out of town advisor promised 45 min it was out in 45 min or sooner was thinking it was going to take longer but. I was going out of town advisor promised 45 min it was out in 45 min or sooner More

Service Department is the worst.... Sales is not an issue with this dealership. They are certainly very helpful, patient and knowledgeable. however once the sale is complete and you req Sales is not an issue with this dealership. They are certainly very helpful, patient and knowledgeable. however once the sale is complete and you require service, they're hands are wiped clean. I received a recall notification, made my appt and took my vehicle in on Friday at 8am. In addition to the recall notification, I requested to have another issue looked at. I was told we would receive notification in 30 minutes of the drop off regarding status. No call was received. Needless to say, they had it all weekend. Today is 2pm Monday and I have spent a better part of today trying to get ahold of someone which has been useless. This has been the case each time we have had to take in a vehicle... my last resort... to drive up there. I would not recommend a dealership who's commitment to service ends once the purchase has been made. More

Customer Service at the very lowest.. After trying to get in contact with someone at the Midland dealership for over a week with no luck, I called the Odessa service dept and was told to b After trying to get in contact with someone at the Midland dealership for over a week with no luck, I called the Odessa service dept and was told to bring my jeep in and it would be taken care of. Yay right? Nope! After leaving several messages, after my vehicle being there for a week, I finally got to talk to a human and Jose left me on hold for over 25 mins. I called from another phone, while still on hold, and Jeremy answered. Shocking! After assuring Jeremy that my jeep was black and not white and learning that they didn't even have it under the right name, I asked what the deal was about not returning phone calls. His response, "Yea." I questioned his response and he said, "Well what do you want me to say?" How about an apology for xxxxxxx at your job as a customer service representative! I seriously have never experienced such poor customer service in my life! If I ever get my vehicle back, I will not have any future dealings with All American-ever. I strongly suggest you find another dealership for any vehicle needs. They are extremely frustrating and incompetent. I would like to say thank you to the operator who bless her heart had to deal with my ever increasing anger. More

Very good Good job and very helpful tips to keep my vehicle running smoothly how to set appointments, on how to reset my radio warning icons and how have an ove Good job and very helpful tips to keep my vehicle running smoothly how to set appointments, on how to reset my radio warning icons and how have an overall idea on how my vehicle works More

Service dpt STINKS (And Im being nice) BUYER BEWARE ! JUST READ THE REVIEWS ! Sales-great. Service dpt sux. Sales people- excellent. Service dpt- take your vehicle in with a warranty issu BUYER BEWARE ! JUST READ THE REVIEWS ! Sales-great. Service dpt sux. Sales people- excellent. Service dpt- take your vehicle in with a warranty issue and see how they treat you ! If your a "Dodge person, then nothing I say will probably sway you. If your not, THEN DON'T BECOME ONE ! AND IF YOU ARE ! Go to Midland or Lubbock or San Angelo !Anywhere but Odessa ! More