All Star Kia Of Baton Rouge - Service Center

⸻ Absolutely the Worst Experience – Avoid Kia of Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for rou Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for routine maintenance—oil change, tire rotation, and to address three recalls. I dropped it off around 12:15 PM and it was checked in by 12:36 PM. I returned at 4:30 PM, and it still wasn’t ready. I had asked for a car wash as well, which didn’t happen—apparently, no one was available to do it. That was disappointing but manageable. What wasn’t manageable was the rest. When I got in my car, I noticed the old oil change sticker was still on the windshield. That’s never happened in the 3.5 years I’ve owned the car. This made me question if the oil was even changed. The interval hadn’t been reset, and no one explained how to check it. It felt like I had to jump through hoops just to verify what they claimed they did. Then I checked my tires and realized they hadn’t even been rotated—despite charging me for it. If you know Baton Rouge and Prairieville traffic, you’ll understand how frustrating it was to call the dealership six times with no one picking up, all while trying to care for my newborn. I drove all the way back, only to be told by the service manager that I hadn’t been charged for the rotation (I had). Then he tells me they don’t use windshield stickers anymore for newer vehicles—which is news to me. He reviews my paperwork, sees the issue, and tells me someone in the service department said the tire rotation wasn’t done because the approval came in late. But if that was the case, why was everything else I approved completed without issue? It honestly felt like they didn’t expect me to notice—maybe because I’m a woman. But I noticed everything. They didn’t even call to ask about the tire lock, which would’ve been necessary to do the rotation in the first place. The cherry on top? The manager says, “Let me take over now and get it done.” But at that point, I didn’t have time—I had a newborn in the car. He says it would only take 5–10 minutes, but that just made it worse. If it was that quick, why didn’t it get done in the FIVE hours my car was already there? I will never return to this dealership. My sister was planning to buy a 2025 Sportage tomorrow, but we’ll be taking our business elsewhere. Unprofessional, unsympathetic, and completely disappointing. 0/10 – do not recommend. More

They sell cars but not care about the service on the cars they sold. I bought 2021 Telluride November last year. This one recently had crack on the passenger side door window. All Star Kia asked me to come w they sold. I bought 2021 Telluride November last year. This one recently had crack on the passenger side door window. All Star Kia asked me to come without knowing they do not have right windows. They just added more cracks during the openning the side of the door. Then, they say that they cannot receive a right eindow because of problems manufacturer and UPS. Near two months have passed and I vidited three times during the time, because they never updated me. Instrad , they are just boasting they will fix it, if all problems arre solved. My fundamental question is who can receive the right parts, if a dealer service cannot? I suspect it is only because of their lack of respondibility. More

In my 29 yrs in service, training, leadership, and sales ... I am #9 out of 21 people since Feb/ Mar 2018 that say this place is unrecommendable. I am dealing with the Service Dept. and Nicholas. 👏 They we ... I am #9 out of 21 people since Feb/ Mar 2018 that say this place is unrecommendable. I am dealing with the Service Dept. and Nicholas. 👏 They were able to get me a rental when I could not on Mardi Gras through Enterprise down the street and they told me the obvious issue of a bad starter. I am still waiting on an overdue call as to why my car stalled out. I am losing money, time, and patience that could have been used on buying a car. I am going to take a chance to say they have so much business or they're too busy fixing mistakes, they don't need more business. BTW a new starter here cost me over $750 in various ways. Can you afford that money? I am no mechanic or fool. Double check before you buy, take care of your car, and save your money. Invest in yourself first. Applied and shared knowledge build empires. Oppress the masses and the money goes away. #timespeaker #transformation #inspiration #motivation #education #transformedsage #trainingleadershipcoaching #katatlc More

Fantastic Service Chris and Erik worked with my wife to get her back on the road, ON A SATURDAY ! I was 650 miles away and needless to say , Very Anxious regarding her Chris and Erik worked with my wife to get her back on the road, ON A SATURDAY ! I was 650 miles away and needless to say , Very Anxious regarding her only transportation being in drivable. They both worked together, treated us both like Family, and were in constant contact with me during the process. Your Dealership is Blessed to have such wonderful people taking care of your customers! Thank you all again More

They break window and will not replace it Never will I be a customer of this company again. Window is in perfect shape and is rolled down but will not come back up. So the car is driven direct Never will I be a customer of this company again. Window is in perfect shape and is rolled down but will not come back up. So the car is driven directly to the dealership. They call me the next morning and the window is shattered from an impact on the top. They go on to tell me they have had to replace A LOT of window modules on KIA's but they cannot replace the $445 window. Terrible customer service!! More

The clutch malfunctioned on my 2004 Sorento which left me stranded. After keeping my car for over a month to fix several minor problems which were covered under warranty, I went to pick up my car only to dis stranded. After keeping my car for over a month to fix several minor problems which were covered under warranty, I went to pick up my car only to discover that a door gasket that was replaced wasn't even put on properly and flopped around when the door was opened and closed. One of my tires was almost flat after sitting on their lot for over a month and they didn't even bother to put air in it. Since the service department was closed when I got there, I had to go to a gas station down the road to put air in my tire so I could drive home. To top it off the repair made on my clutch hasn't even lasted a year. I'm now having the same problem with the clutch that left me stranded to begin with. The service manager is a royal jerk that refuses to take any responsiblity for the poor service this dealership offers. Would I recommend this dealer? Not even if they properly fixed my car and paid me not to write this review. More