Allan Vigil Ford Lincoln

I'm always satisfied with the service I received at Allan Vigil when I go in for service. Thay are prompt and informative about my service. I do recommend them to anyone looking to purchase a ford. Vigil when I go in for service. Thay are prompt and informative about my service. I do recommend them to anyone looking to purchase a ford. More

I was an employee of Ford for 17 years. I know the importance of customer satisfaction. I have to say that the service department at this dealership is the worst I have ever experienced. I have left importance of customer satisfaction. I have to say that the service department at this dealership is the worst I have ever experienced. I have left my car to get the radio fixed on two occasions. The first time it took them 48 hours to "diagnose" the problem. When the part came in I scheduled an appointment to have it fixed. After having my car for 36 hours - they had not even looked at my car - much less fixed it. I specifically asked the service Advisor Chris if it could be fixed the same day and he said most likely but possibly the next day. This time limit expired and my car is still sitting - unfixed. This dealership is a poor representation of the company Ford Motor Company and I will never visit this establishment again. I am sure I will not be sent a "satisfaction survey". More

This is my first time leaving feedback without a business transaction taking place. Last week the initial sales representative DaJeana was extremely rude and disrespectful arguing over the mileage on a new transaction taking place. Last week the initial sales representative DaJeana was extremely rude and disrespectful arguing over the mileage on a new 2020 Mustang GT. I simply asked how many miles were on the car and I was told "it has no mileage, it's a new car." This went back and forth a few times. Then DaQuinn, second sales representative, presented a sales offer with no rebates, which are mandated by Ford, or a rebate for being military, a firefighter, or a recent college graduate. DaJeana called me today and tried to play it like we've never spoke in the past or that I may have confused them with another dealer. I even said I believed they were the dealer that offered no rebates to me and had representative who argued with me about the mileage on the GT. A few hours later I received the very same offer letter from DaQuinn again; no rebates and wrong tax info. After a few email exchanges, DaJeana claimed that this is how the dealership works. So, basically the dealership lists cars with mandatory rebates on their website, but removes them during the sales transaction and also has a business practice to treat clients poorly! The owner needs to take swift action and course correct his employees! Their behavior and tact is UNSAT! More

Took car in to be fixed told service dept everything wrong. kept car for 3 days and told me they couldn't figure out what was wrong with it but told me the the things I already knew where wrong car sti wrong. kept car for 3 days and told me they couldn't figure out what was wrong with it but told me the the things I already knew where wrong car still not repaired. More

Service for my 2015 F150 Allan Vigil Service center is on point. I have 3 vehicles and one of them is not a ford.. However, they service it better than the Chevy dealer do. Allan Vigil Service center is on point. I have 3 vehicles and one of them is not a ford.. However, they service it better than the Chevy dealer do. When I come in to get my vehicles service and see Jasmine Clemens as my service rep I know i'm in good hands. I ask questions and if she don't know the answer she will go find out.. She is a win win for all. J More

Allen Vigil ford has the worst customer service possible. I went there to get a diagnosis and after 3 days they are unable or unwilling to get a diagnosis. I had to constantly call the service advisor for f I went there to get a diagnosis and after 3 days they are unable or unwilling to get a diagnosis. I had to constantly call the service advisor for follow up and she was the least bit emphatic or would give me a timeline to get my vehicle diagnosed. I ended up having to take it to another dealership. Worst customer service experience ever. Do not take your car to Allan Vigil Ford More

The service representative was very courteous and professional, she answered all my concerns and/or issues concerning my vehicle. Great customer service and I will recommend to others. professional, she answered all my concerns and/or issues concerning my vehicle. Great customer service and I will recommend to others. More

VERY PROFESSIONAL AND POLITE WE ENJOYED WORKING WITH JAMIE HADLEY CONCERNING OUR VEHICLE,SHE WAS UPFRONT WITH US FROM THE START SHE ALSO SAVED US SOME MONEY ON OUR REPAIR. THANK WE ENJOYED WORKING WITH JAMIE HADLEY CONCERNING OUR VEHICLE,SHE WAS UPFRONT WITH US FROM THE START SHE ALSO SAVED US SOME MONEY ON OUR REPAIR. THANK-YOU SO MUCH. More

Recalls on our 2 Focus Hatchbacks. As always, Allan Vigil Ford took care of us valiently-got us in very quickly and completed the service ahead of schedule...Mike has always been very c As always, Allan Vigil Ford took care of us valiently-got us in very quickly and completed the service ahead of schedule...Mike has always been very committed to the customer which is why we travel more than an hour to this dealer. Allen Vigil Ford is the best and I highly recommend them for all auto needs. More

The usual great customer service. This dealership is local but that's not why I service my vehicle here, I would drive further from home if I did not get the care I do from Allan Vigil This dealership is local but that's not why I service my vehicle here, I would drive further from home if I did not get the care I do from Allan Vigil Ford. More