Allan Vigil Ford Lincoln

was pleased with the salesman's professional attitude, Knowledge of product was superior, salesman didn't try and pressure me. Knowledge of product was superior, salesman didn't try and pressure me. More

DURING THE FIRST WEEK OF AUGUST, I DROPPED OFF MY 2002 FORD THUNDERBIRD FOR SERVICING. IT WAS HAVING AN OVERHEATING ISSUE; THE CHECK ENGINE LIGHT WAS ON, AND THE A/C WAS BLOWING HOT AIR WHEN TURNED ON. TH FORD THUNDERBIRD FOR SERVICING. IT WAS HAVING AN OVERHEATING ISSUE; THE CHECK ENGINE LIGHT WAS ON, AND THE A/C WAS BLOWING HOT AIR WHEN TURNED ON. THE FIRST SERVICE ADVISOR I WAS ASSIGNED WAS NOT VERY HELPFUL. MR. HYAAN WAS HARD TO GET A HOLD OF WHEN CALLING THE NUMBER ON HIS CARD, AS WELL AS CALLING THE SERVICE DEPARTMENT AND REQUESTING TO SPEAK WITH HIM. I COMPLAINED ABOUT THIS AFTER SOME DAYS OF NOT BEING UPDATED ON THE ARRIVAL OF PARTS OR SERVICES BE DONE. THE SERVICE DEPARTMENT MANAGER, MS. HOLLY, REASSIGNED ME TO MS. CLEMENS. MS CLEMS WAS VERY THOROUGH FOR THE FIRST WEEK, AND THEN SHE BECAME LESS INFORMATIVE AS TIME WENT ON. SHE STARTED BY CALLING AND TEXTING ME TO INFORM ME OF THE DIAGNOSTIC SERVICES AND CONFIRM MY CONSENT TO ORDER PARTS. WHEN TRYING TO CHECK IF THE PARTS HAD BEEN DELIVERED OR IF MY VEHICLE HAD BEEN REPAIRED BECAUSE OF THE ESTIMATED TIME GIVEN BY THE ADVISOR/TECHNICIAN, IT BECAME DIFFICULT TO GET INFORMATION AGAIN. WHEN GIVEN A DATE TO PICK UP MY VEHICLE, I TRIED TO WAIT PATIENTLY INSTEAD OF CALLING EVERY DAY FOR A STATUS UPDATE. WHEN THE DAY CAME, I WAS TOLD BY MS. CLEMENS THAT THE TECHNICIAN NEEDED TO SPEAK WITH ME IN PERSON. AFTER ARRIVING AT THE SERVICE DEPARTMENT, MS. CLEMENS WALKED ME BACK TO SPEAK WITH MR. DONALD. HE LET ME KNOW THAT HE HAD BEEN VERY BUSY AND MY CAR WOULD NOT BE FINISHED FOR ANOTHER WEEK AND WAS ALSO WORKING ON ANOTHER CAR THAT HAD PRIORITY BECAUSE IT WAS STILL UNDER WARRANTY. WHEN THE NEXT PICK-UP DATE CAME, I WENT TO PAY FOR MY SERVICES, TOTALING OVER $5,000. I HAPPILY PAID SINCE I KNEW MY CAR WAS FINALLY DONE AND THE SERVICE NIGHTMARE WAS OVER. AFTER GETTING INTO MY VEHICLE, TURNING IT ON, AND FEELING MY A/C BLOW COLD, I FELT SO RELIEVED. HOWEVER, BEFORE I COULD COMPLETELY LEAVE THE PARKING LOT, MY CAR TEMPERATURE GAUGE HAD GONE ALL THE WAY UP, AND THE RED NOTIFICATION LIGHT FOR OVERHEATING WAS LIT AGAIN. I TURNED AROUND AND RETURNED THE VEHICLE TO THEM. THE EXPLANATION FOR THE ISSUE WAS THAT MY COOLING FAN WAS NOT TURNING ON AND NEEDED TO BE REPLACED. THE FAN WAS REPLACED A WEEK LATER FOR MORE THAN $300, AND I PICKED UP THE VEHICLE AGAIN ON THE DAY BEFORE MY BIRTHDAY, SEPTEMBER 14TH. ON MY BIRTHDAY, I DROVE MY VEHICLE TO ATLANTA FOR A BIRTHDAY DINNER. THE PASSENGER SIDE A/C WAS BLOWING HOT AIR WHILE THE DRIVER SIDE WAS BLOWING COLD, AND MY CAR OVERHEATED AGAIN. I HAD TO PARK IN A PARKING GARAGE WHILE I WAITED FOR IT TO COOL DOWN. I LATER ATTENDED MY DINNER AND DROVE HOME. IT OVERHEATED ONCE MORE WHILE DRIVING TO WORK A FEW DAYS LATER. THIS ISSUE HAS CAUSED ME TO LOSE MONEY SINCE I AM NOT ABLE TO DRIVE TO WORK SOME DAYS. More

Had to call and see if car was ready for pickup. Service rep had said he would call but never did Service rep had said he would call but never did More

Nice and understanding peoples. .love the beautiful cars they have to select from. Overall I like the dealership .love the beautiful cars they have to select from. Overall I like the dealership More

I am 100% satisfied with the maintenance service that was done of my Lincoln Mark LT and Lincoln MKS. The quality professional service starts from the top with the Service Manager, MS. Holly Buchannan, her a done of my Lincoln Mark LT and Lincoln MKS. The quality professional service starts from the top with the Service Manager, MS. Holly Buchannan, her attention to detail and advice keeps my vehicles running in top shape. I only allow MS. Buchanan and her staff to do all the service on my vehicles, to include the purchasing and servicing of the tires. Again thank you so much MS Buchannan and staff! More

I scheduled a 7:30a Quick Change appointment for an oil change, rotate and balance tires and front and back wipers for 2017 Ford Edge. It took more than 4 hours to service. FOUR FREAKING HOURS!. No text me change, rotate and balance tires and front and back wipers for 2017 Ford Edge. It took more than 4 hours to service. FOUR FREAKING HOURS!. No text messages or communication while waiting. Nothing. I’m a repeat customer since 2009. This was the most unprofessional service experience. I’m giving 2 stars because the new sales manager saw disgust on my face and apologized for something he had no control over. Next time I will ask how long will it take and can you give me a text update? More

As always, Allen Vigil Ford repaired my Fusion with the utmost professionalism and speed. It runs like it did when we first bought it. utmost professionalism and speed. It runs like it did when we first bought it. More

Very professional I have always received outstanding service on my trucks even when I had some major repairs done they kept me informed on the progress service on my trucks even when I had some major repairs done they kept me informed on the progress More

I think the mechanic shop agents when you bring your truck in should be more. Courteous to you all replies. Professional On replying back to the customers If you call about your truck. There should b truck in should be more. Courteous to you all replies. Professional On replying back to the customers If you call about your truck. There should be a call back. In a reasonable time. More

My interactions with Orolando McNair was very positive and overrides a previous distasteful experience with Allan Vigil Ford Lincoln. I purchased from him and felt confident that I had made the right dec and overrides a previous distasteful experience with Allan Vigil Ford Lincoln. I purchased from him and felt confident that I had made the right decision. I appreciated the explanation regarding the Certified Pre-owned program and the availability of a low mileage vehicle that met the requirements that I wanted. The system could be tweaked for the length of transaction time and pricing information. More