Allstar Kia of San Bernardino

I brought my 2014 Kia Optima SXL Turbo in for routine service on Tuesday, October 14th. Being it has 128k miles I advised my service advisor, Dylan, that I am not even sure if it needs anything but possi service on Tuesday, October 14th. Being it has 128k miles I advised my service advisor, Dylan, that I am not even sure if it needs anything but possibly check the brake fluid and coolant for flushes. He opened a binder and kept on pointing to a 120k service package that does both of those flushes along with an oil change and tire rotation. I stated to Dylan that I just got the air filters along with the oil change and tires rotated 3 weeks prior and to not do them but possibly the other items if needed. He called me later that day and picked up my car for the total cost of $972 to find out he ended up doing the oil change and tire rotation even though I specifically mentioned not to. 3 days later, Friday October 17th, I was driving my car and when I went to get onto the highway it spewed out black exhaust and the check engine light came on. Luckily, I was able to control my car ok to get to my destination. From there, I had it towed back to All Star Kia. Dyland called me back the next morning and stated that the coil packs and spark plugs were clogged with oil along with needing a air induction fuel system service, for another $719.32. Monday, October 27th I was driving my car and noticed I had perhaps ¼ of the power it should be and would eventually get to the speed limit it needed. I again drove my car to All Star Kia Tuesday October 18th at 730am. I called back that day at 2pm to find out my car was finally being looked at. I didn’t receive a call until Wednesday October 19th at 230pm to let me know that the actuator needs to be replaced for yet another $1239.93, bringing the total for 3 visits to $2,931.25. I told Dylan along with the service manager Jacob that my car was perfectly OK before I brought it in and suddenly, I bring it in and all these issues are happening. They both stated that it can be a “downhill effect” when you fix one thing another happens and refused to compensate me at all. Jacob did offer 10%. When I got off the phone with Dylan he stated he would be seeing me Thursday October 30th when I go pick up my car. Come to find out he was scheduled that day off and Jacob was supposed to call me at 11am for my car to be done and he didn’t call until the afternoon and I kept having to call them to follow up when they should be calling me I asked them to double check the paperwork and come to find out, the first time I brought it in, the ONLY things that were done to my car was the oil change and tire rotation, and nothing else. I stated they need to fully refund me for the full amount. They used it as credit for the last service for a total of $178.19. When I went to pick it up that Thursday I met Jacob in person and let him know unhappy I was and how much stress this has caused along with lost wages as not only do I work full time but also have a side business as well. He stated again that these things happen and all he can do is offer me 10%. I am completely and utterly disgusted with the actions of Dylan and Jacob the service manager at All Star Kia, I will NEVER ever go back there. I have emailed Kia corporate along with a few other from upper management to let them know about this as well More

UPDATE (Friday, June 27): It is now Friday morning. The General Manager, Jeff Burgess, ignored my final deadline of 4:00 PM yesterday. He and the entire management team at All-Star Kia of San Bernardin The General Manager, Jeff Burgess, ignored my final deadline of 4:00 PM yesterday. He and the entire management team at All-Star Kia of San Bernardino have made the choice to continue ignoring my family, my formal complaints, and their responsibility to fix the financial damage they have caused by failing to pay off my trade-in loan. Their silence is a clear admission of their negligence. The public record now clearly shows their refusal to operate in good faith. Title: UPDATE: Financial Negligence & Refusal to Communicate Review: UPDATE: This situation has now escalated to direct financial harm. I have just received a delinquency notice from Kia Motors Finance because All-Star Kia FAILED to pay off the loan on my trade-in vehicle. They are now actively damaging my credit score through their negligence. Due to their complete failure to respond, I have also been forced to file formal complaints with the Better Business Bureau and the California Attorney General's Office. Original Review: My family was a loyal, repeat customer of this dealership. We signed a contract for our second vehicle from them and took it home. They then voided our legally signed contract due to an error they admitted was their fault. As a handicapped father with an autistic son, I sent a formal email to the General Manager explaining the hardship and offering a clear solution. I gave him a firm 5 PM deadline to respond. He and his entire management team completely ignored me. This company's incompetence is shocking. More

Mathew was very helpful and I’m happy with my vehicle purchase with the new Kia k4 purchase with the new Kia k4 More

Best salesman I’ve ever had by far. Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends More

Deceptive, not trustworthy and not experienced enough to work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without t work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without telling you or disclosing it on the sales paperwork. Yes, this includes cars fully bought in cash. They have the ability at any time to immobilize or track your vehicle even years later. The worst part is that they splice the 3rd party tracker and immobilizer module harness into the car's main harness so good luck getting Kia to warranty anything electrical after they find that. Also, try telling the service department that the dealer installed it. Good luck because AllStar Kia San Bernardino will give you zero paperwork or disclosure about it and won't claim responsibility for the damage it caused to a 2023 brand new vehicle back in May 2023 (Which is NOT NEW). The salesman who sold me the car and service department has lied straight to my face multiple times when I ask if they installed it and they won't provide any documentation about the part or how to disable or remove it. If you remove it, it bricks your car and like mine will end up in a service department unable to start and you'll be busy fighting between the service and corporate because the dealer in San Bernardino will void your factory warranty without telling you or asking your consent to install this device. For your own sanity, just go to another dealer that doesn't pull stuff like this and give your business to someone trustworthy like Kia of Carson who is so kindly trying to mediate this and help me through this. AllStar Kia San Bernardino who has completely abandoned me as a customer after buying a new car outright left me struggling and without a reason to ever give them business again. Yes, the GM is also impossible to get ahold of and doesn't have any intention of helping a customer who just spent 50k. I am more than happy to provide screenshots of the lies and pictures from AllStar Kia San Bernardino to anyone. I will also provide Kia of Caron's repair orders showing the damage done by AllStar Kia San Bernardino. Definitely one of the biggest regrets in life so far being my first new car. More

I recently purchased a pre-owned (non-Kia) vehicle from this dealership. Matthew A. worked with me. He was very pleasant and polite, and willing to do what he could to keep me a happy customer. Ultimately, this dealership. Matthew A. worked with me. He was very pleasant and polite, and willing to do what he could to keep me a happy customer. Ultimately, after some back and forth proposals, we arrived at a fair price that both sides were happy with. Many thanks, especially to Matthew, for working with me and making the overall car purchasing experience smooth and expeditious. More

Cooper and the team where amazing making my deal happen with a 2024 Kia Sportage EX. Love all the new features and they worked everything out with the summer sales event. Cooper new the product and advise with a 2024 Kia Sportage EX. Love all the new features and they worked everything out with the summer sales event. Cooper new the product and advise me of all the new features and benefits with the Sportage ex.. the next time would get the roof rails - miss that part if you want roof rails it's on certain models. Beyond that love the CAR!! More

2 minutes ago NEW I locked my keys in the trunk! Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to me. They did an amazing job getting me into my car which was no small feat! They worked so hard and persisted when met with several challenges! I was really stressed when I arrived and was treated with such kindness, it meant so much to me!! Mike, and his entire team, showed such generosity, and I will pay it forward. There are good people in this world, and a bunch of them work at Kia San Bernardino! This is the best experience I have ever had at a service/dealership center. I can't express my gratitude enough!! Go here for all your Kia needs!! They should be very proud of their success in providing excellent service!!! More

Real xxxxxxxx that do not value the customer. Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero communication skills. The voice mail that you are thrown into is smarter than they are! They will RIP YOU OFF and mistreat you. Poor service and RUDE! Stay far away unless you want to be lied to and have your time wasted! Watch out for the bait and switch and other unethical as well as immoral practices. BAD CUSTOMER SERVIVE. This place is the WORST!!! More

i purchased my car in oct 2022 the customer service was great during the buying process. it wasn’t until I had a nail in my tire shorty after I needed to get my tire changed but was unaware that there was great during the buying process. it wasn’t until I had a nail in my tire shorty after I needed to get my tire changed but was unaware that there was a tire lock and I was never giving a key for, the mechanic was able to patch the tire while it was still on the car. i went and got an oil change and asked them for the tire key they said they didn’t have it and I had to purchase a new one. mind you I just paid my car off two days after purchasing it I shouldn’t have to purchase a tire lock and key. they told me my part would be there on Wednesday, I called from Wednesday-sat afternoon and finally I was able to get in touch with a manager in sales he said come Tuesday after 10 we have two parts that can be used for your car. I arrived Tuesday morning parts said they never had the part they didn’t know who told me this. I go to sales i spoke with frank. I explained to him that I was upset at the fact that I spent a nice amount of money and I shouldn’t have to go through this. he looked me in the face and said well I spent 51k on my car im like we are talking about my car not yours. Frank then tells me I never bring my car here to get serviced I go somewhere else but I understand you want to get it done here. I looked at him and said wow well if I knew that I would have never purchased my car from here if I knew the customer would be this horrible. he looked at me and laughed Which I didn’t find anything funny after spending my hard earned money in their establishment. Then he walked away out of no where the manager I spoke to over the phone popped up. He definitely seemed to be upset at what frank told him because he ordered me to have a seat and said he would handle it which caused me to be upset because I’m not a child you don’t speak to someone that way. I followed him and frank to parts and services anyway because I wanted to see where the miscommunication came from. The manager turns around and saw me and tells me again in an aggressive tone that he was handling it and I needed to go have a seat. I told him no I wasn’t going to have a seat shortly after mike came out with a spare tire key that he had in the back he was very kind and even demonstrated how to use it in case I needed to. the only pleasant experience I received from this experience was interacting with mike. Everyone else was rude as xxxx towards me again during the buying process they were so great even bought my son and I mc donald’s but afterwards they had nasty attitudes and crazy thing is I just referred a friend who purchased a car from them last month. Think Twice before purchasing your car from this location and make sure to get the tire key if your car has one. More