Almartin Volvo

Outstanding service experience. I was greeted at the door and was immediately directed to my service advisor. I explained to Ben that I had a scheduled service appointment for the f I was greeted at the door and was immediately directed to my service advisor. I explained to Ben that I had a scheduled service appointment for the following day, but was unexpectedly in Shelburne that day and would like to drop off my vehicle early. The issue was that I needed a loaner early also. Ben didn’t even bat an eye. I drove off with a loaner minutes later. My XC60 was serviced and ready the next day, which included a unscheduled software update. What else can you ask from a service department? A++ More

Go elsewhere if you don't want to overpay and would like a positive customer service experience. I have heard the service dept is unprofessional as well, but have not had a vehicle serviced there myself. a positive customer service experience. I have heard the service dept is unprofessional as well, but have not had a vehicle serviced there myself. More

I've been to this dealership multiple times and each time I was met with attitudes that were there to simply provide service to the rich and only the rich. If you're looking for a dealership that can cater t I was met with attitudes that were there to simply provide service to the rich and only the rich. If you're looking for a dealership that can cater to the normal population this is not the place to be. Numerous times I was told by Derek that simply doesn't happen with the Volvo. I had to fix things that didn't need to be fixed because they could not diagnose the car properly. And all the while the only useful information I receive from Derek was that simply doesn't happen. I wasted thousands of dollars on repairs that didn't need to be done with no apology and an attitude reserved for the upper class only. I would suggest you take your Volvo to anywhere but Al Martin Volvo. More

Great Luxury Experience! I had a great experience from start to finish! Having done my research I had narrowed down my search to the S60 or S90. I worked with Frank Rounds who I had a great experience from start to finish! Having done my research I had narrowed down my search to the S60 or S90. I worked with Frank Rounds who had a wealth of knowledge and a true passion for the Volvo brand. I was able to speak with him over the phone about pricing prior to coming into the dealership. When I arrived I was greeted promptly and met with a smile from Frank. He had all the paperwork and pricing options readily available as we had discussed on the phone. After determining that I was going to get the S90 we quickly went through the finance app and got all the paperwork ready. I returned to work for the day and when i returned that evening I just had to sign on the dotted line and my beautiful new S90 was pulled into the showroom waiting for me. Frank then presented me with the keys and a box of Lake Champlain chocolate and spent the next 45 minutes teaching me about the car and all of the great features. Overall had such and easy and truly a luxury experiences here at Al Martin. Highly recommend! More

Unprofessional We had a great experience at first, sales person super professional and nice. We were told the only way to get the best deal on the model we were look We had a great experience at first, sales person super professional and nice. We were told the only way to get the best deal on the model we were looking at was to go overseas and what you see on the sticker is what you will pay on the lot, no less unless there were incentives. With that being said we decided to purchase else where due to price. Even though we purchased else where we thought about getting an extended warranty through them to give sales some of our business as we had a good experiece so far, well that changed. Our salesperson found out we purchased else where and we received a very unprofessional email as they were upset we did not buy it from them. Needless to say we will no longer recommend this dealer and they will not be receiving any business from us. We would not recommend them. More

Surprised by Negative Reviews Surprised to see negative reviews about this dealership. I recently purchased my first Volvo from Frank and could not be happier. The car is 2 years Surprised to see negative reviews about this dealership. I recently purchased my first Volvo from Frank and could not be happier. The car is 2 years old and I have all the proper documentation about the warranty, etc. The negotiations were very pleasant, no pressure in any way on purchasing or financing. Really went above and beyond to get me the exact vehicle I wanted with the options I wanted. Makes me wonder if some of the reviews on here are from other dealerships. More

Worst volvo dealership I know of Service is something you will need on your Volvo, maybe because they are the one dealership in the state they have a take it of leave it attitude. Try Service is something you will need on your Volvo, maybe because they are the one dealership in the state they have a take it of leave it attitude. Try the independent near the airport. More

To follow up, the manager told me that they would try to "work something out" for me service-wise since I was so disappointed with the sales experience I had. The ambient temperature sensor wasn't working p "work something out" for me service-wise since I was so disappointed with the sales experience I had. The ambient temperature sensor wasn't working properly, so I took it in. Naturally they replaced $500 in wiring instead of changing the actual ambient temperature gauge (a $95 job..which I later had done at sears) ...when I asked almartin why they did this instead and if I could get my money back because they clearly pulled one over on me, they said they would "work something out" for me..when I asked what that meant, they had no answer. Do NOT go here unless you want to be swindled out of thousands after all is said and done. More

Extremely disappointed. Not only did we pay an extra $1000 for an "all-inclusive" warranty package (which didn't cover ANY of the issues that I had with my car during the time I had it, but they fooled $1000 for an "all-inclusive" warranty package (which didn't cover ANY of the issues that I had with my car during the time I had it, but they fooled us into thinking it was a six year warranty when it was really only a little over a year because it started when they acquired the vehicle, not when we purchased it. You would think that would be good for them to tell us. Secondly, We were told there was an AUX jack in the car to connect iPod, etc. There isn't. There isn't even a tape deck to play the iPod through there, so now were paying a few hundred to get a new stereo installed. More

I feel like the guy who was told it was under warranty but had to pay in the end.My experience started small (a stuck transmision stick) and was told to flush the transmission fluid.After 4 hours my car w but had to pay in the end.My experience started small (a stuck transmision stick) and was told to flush the transmission fluid.After 4 hours my car was ready and I drove two miles till transmision went.They got me a rental and would look at it tommorow.I was told the following day I should have never flushed the tranny fluid and that I would need a new transmision.After reading my owners manual and recieving a letter from Volvo USA this model's tranny can be flushed on a regular bases but the guy's at Al Martin don't want to admit a mistake on there part. I personally spoke with the owner at his vacation home and he promised me he'd look into it and call me tommorow(we'll I'm still waiting)and as far as the rental Al Martin didn't pay for that either.Oh yeah I forgot to mention my family bought 3 vehickles from them so much for loyalty! This group of people is one group you don't want to do business with and now that the Chinese are building there cars just give it time the can't make sheetrock never mind a Volvo. More