Alphorn Ford

Excellent This was our second dealing with Alphorn Ford and we would highly recommend them to anyone looking for a family type atmosphere in purchasing a new ca This was our second dealing with Alphorn Ford and we would highly recommend them to anyone looking for a family type atmosphere in purchasing a new car. The service from Aaron Newton was so amazing. He offer over and above service to us. From Aaron to Mark in credit department made it easy to make our decision. And when we were ready to leave the Sales Manager Tony came up to us and said Thank you for coming in again and trusting us to provide you with another purchase. Thank you again Alphorn Ford for a excellent experience. T&L P More

Easy, friendly and good cawfee Growing up in NY, its always good to run into a aplace that is just straightforward. Even though we definitely wanted the truck, we experienced a lev Growing up in NY, its always good to run into a aplace that is just straightforward. Even though we definitely wanted the truck, we experienced a level of customer service second to none. Nate took us on a test drive and showed us all of the bells and whistles. Not only more than we expected, but the quality of everything was an 11 out of 10. Definitely one of the best salesmen I have even dealt with. Eric then went through the paper work as quickly and efficiently possible. He was honest and even explained the benefits of certain warranties. A great sense of humor and very personable. Patient and understanding. Afterwards Amanda who originally set up the entire process came out and assured our satisfaction with the process. The entire staff and atmosphere of this place is very genuine and I couldn't imagine getting a truck from anywhere else. Thank you again, Nate, Eric and Amanda, you guys were great!!! More

Get experience Bought a flex. My salesman was Nate Adams. Nate was outstanding and very professional. He is very knowledgeable about all of the vehicles and was eas Bought a flex. My salesman was Nate Adams. Nate was outstanding and very professional. He is very knowledgeable about all of the vehicles and was easy to work with. I highly recommend Nate and Alphorn Ford. More

Amazing and Professional!!! Nate Adams was great to deal with. Very professional and pleasant to work with. He is very knowledgeable about all of the vehicles. We bought 2 cars f Nate Adams was great to deal with. Very professional and pleasant to work with. He is very knowledgeable about all of the vehicles. We bought 2 cars from him and will always go to him first for any future purchases. More

1% Good but never again I was in the market for a nice used car. Was looking for Van or SUV. I had a very specific price range I wanted to stay in so I had to be very particu I was in the market for a nice used car. Was looking for Van or SUV. I had a very specific price range I wanted to stay in so I had to be very particular. I was working with Nate and Scott. I told them what I wanted and they did try to get what I wanted there for me to see and drive. Eventually I found a Envoy Denali that gave my wife and I all the options and room we wanted and it was in our price range. So we acted quickly and they brought it in for quickly. We were very pleased! When I test drove it Nate went on and on about there intense and detailed inspection process. I noticed after driving it that a fog light and a rear back up light was out. Made them aware of it and he said it would be taken care of. The next day they came and picked up my wife and brought her to get the car and finish the paper work. I asked my wife to make sure the lights were being fixed. My salesman replaced the front bulb but then told me that it was a bad socket on the back of the car and that I could just buy the part and replace it. It would be much cheaper for me to do it myself instead of the dealership doing it. I was not happy but my wife brought the car home. I was still very happy!! The next day I leave to go to work and it barely starts and then there is a loud knocking noise from the rear of the car. It did stop after a minute or so. I called to let Nate know right away. He gave me somethings to check. I checked on them and got back to him. He explained what it might be and had me bring it in. it ended up being an issue with something needing to calibrated again after a fuse or battery was replaced, but in the process we found that the fan for the rear heat was not working at all!! I have young kids so this was a huge deal. So they kept the car to do other tests and check the battery. This was on a Saturday, they kept it over the weekend for a tech to look at it Monday. Got a call on Tuesday that everything was fixed. They said they replaced the battery, replaced the socket, then I asked about the heater in the back. The tech (Dan) told me that he hadn't received approval to have that fixed. I asked to speak with Nate, he was busy so i left a message. I didn't hear back from him until after I sent and email to Tony the gm threatening to return the car and cancel the whole thing unless this was fixed. Then Nate called me to say they were fixing it. So 2 weeks into owning my car I had only driven it twice. They finally called to say it was all done and I could pick it up. I asked since I had tons of issues if they could fill my car with gas. Both Nate, and Scott said it would be taken care of. Which I appreciate since it was supposed to snow like crazy that night and I would have my kids. I just wanted to jump in and get home so i could try and miss the storm. I get there to pick it up and there is ZERO gas in the car. I get my kids loaded up and start to drive across the street to get gas. Mind you at this point there is 6+ inches of snow on the ground. I actually ran out of gas pulling into the gas station. Thank god i was able to coast into the pump. I got gas and then drove home. After all this I received an email from Dan the Tech, Nate and the GM asking if I was satisfied. I was not and I made them aware of that. Well I got a call from the Sales Manager asking me to call him back. So i emailed him and called... go figure never got a call back. I then emailed and called Tony... wow go figure no call or email back. Then I got an email asking me to please share my positive experience and leave a review. The only positive part was them getting what I want there and oh giving my kids each a balloon while they ran our credit work. Other than that what a joke. Since then I have successfully steered multiple people away from buying from this dealership. AVOID THIS PLACE!! I BET NOW THAT I LEAVE THIS REVIEW MAYBE THE GM WILL WANNA CALL ME NOW. CLASSLESS PLACE AND HORRIBLE SERVICE ONCE YOU START TO CALL THEM OUT FOR THERE MISTAKES!! More

New Lease from Alphorn Ford I was in the market for a new vehicle and called Alphorn to set up an appointment to speak with them regarding purchasing/leasing a new Ford Escape. I was in the market for a new vehicle and called Alphorn to set up an appointment to speak with them regarding purchasing/leasing a new Ford Escape. When I arrived they were ready for me and we sat down and discussed the options I was looking for and then we test drove a vehicle. My Sales Associate was Aaron Newton.. He was very kind, willing to listen to what my needs were and worked with me accordingly. I am very happy with my new 2016 Ford Escape I would recommend Alphorn to anyone looking to make a new purchase and lease and be sure to ask for Aaron... More

Aaron Newton at Alphorn Ford, Monroe WI Several weeks ago I bought a 2015 2.0 L Ford Fusion Titanium from Alphorn Ford in Monroe, Wisconsin. This was my second Fusion from Alphorn, the firs Several weeks ago I bought a 2015 2.0 L Ford Fusion Titanium from Alphorn Ford in Monroe, Wisconsin. This was my second Fusion from Alphorn, the first being a 2011 Hybrid. My sales adviser in the latest instance was Aaron Newton. As in my previous experience with Alphorn, this one was beyond my expectation - in keeping with their promise. Aaron was courteous, considerate, and thorough in his effort to explain the attributes of the vehicle. Throughout our negotiation I felt no doubt about his honesty or integrity. In my view he is a credit to himself, Alphorn, and the Ford Motor Company. I would urge anyone who visits Alphorn Ford to make his acquaintance. Dr. R. L. Benesh, Jr. More

Very fast, clean deal with no pressure. Aaron Newton was our sale man and from the start was knowledgeable and helpful without a lot of pressure. He showed us the options on a new truck and Aaron Newton was our sale man and from the start was knowledgeable and helpful without a lot of pressure. He showed us the options on a new truck and Ken gave us a very fair deal on our trade-ins. We knew what we wanted, but even so, this was a very fast, and "to the point" process without any undue delays. We appreciate that very much. They both worked hard finding the right truck for us and when they found it, they went over all the options to make sure it was the right one. We are very pleased with Alphorn and this is the second new vehicle we have purchased from them, and we will be back. Mark made the paperwork function effortless and no delays. More

Alphorn Ford was great place to deal with. Friendly sales reps and willing to deal. Drove gm for many years Gm treated us bad switch to ford was good. Friendly sales reps and willing to deal. Drove gm for many years Gm treated us bad switch to ford was good. More

Awesome deals! Lower prices and better care than Madison Wi Found a slightly used vehicle online and went to look. Not right for me but found an awesome F150 FX and they made it work so I could afford it. Tha Found a slightly used vehicle online and went to look. Not right for me but found an awesome F150 FX and they made it work so I could afford it. Thanks Aaron Newton! He is a nice fellow and took the time to get me into the best deal. _ Mike More