Anderson Honda

Went in for a routine oil change last weekend and was pleased with the service I received at Anderson Honda. I just recently moved to the Baltimore metro area, and this was my first time at Anderson Hond pleased with the service I received at Anderson Honda. I just recently moved to the Baltimore metro area, and this was my first time at Anderson Honda (AH). I always read reviews of the place I will be taking my business to, and found some not-so-good ones for them. I still decided to give it a shot and am glad to say I wasn't disappointed after my visit. I live within a couple miles of another Honda dealership but found even worse reviews for it, and so my decision to choose AH became somewhat easier even though I had to drive about 20 miles to get there. The service was great, and quick. Got in and out without an appointment on a weekend in about 45 minutes. And they gave my car a good rinse from the outside. They have a Wi-Fi lounge with a couple TVs, a cafe where you can buy snacks/breakfast, and a coffee machine. While waiting in the lounge, I overheard a customer speaking with a sales person. Apparently, the guy had just bought his new Honda from them sometime back, and had just come in for the first oil change service. From the looks of it, it seemed like the sale had gone well and he was happy to get the service done at Anderson's which was reassuring for me. FYI: the website has a $5 OFF coupon for oil changes as well as a few other service coupons. I will definitely be going there the next time and recommend this place. More

We bought a new Pilot from this dealer last Septemeber and had an excellent buying experience. We were given a good trade in appraisal (the second go around) and an excellent price on the Pilot. The dea and had an excellent buying experience. We were given a good trade in appraisal (the second go around) and an excellent price on the Pilot. The dealership ordered the car from an out of state dealership (since there were not many 2011 EXs left on the lots in September of 2011) and had the car ready to go promptly. Since buying the vehicle and putting 24,000 miles on it, we have had the vehicle in for service several times. The service departament has provided quality service with free carwashes after each service. Overall, we have had an excellent experience at Anderson. More

I had initially interacted with Bill via email and knew I wanted to purchase a Honda CR-V AWD EX and was considering the EX-L as I had already done my "research". I had asked Bill to email me a quote for th wanted to purchase a Honda CR-V AWD EX and was considering the EX-L as I had already done my "research". I had asked Bill to email me a quote for the vehicle and never received one. I already knew the dealership did not have an AWD on site, but they could get one. The dealership was convenient for me, so I stopped by to meet Bill and test drive the CR-V (they had a 4WD). I noticed sale signs on the Accords which reflected significant savings. I inquired and Bill relayed that "Honda was simply pushing these vehicles." He should have been upfront and relayed that the 2013 Accords were being redesigned and coming to the showrooms soon. He knew I was ready to purchase a vehicle within a week or two. We drove the CR-V and the Accord, but my issue was the lack of trunk room on the Accord. He did not know the size of the trunk for the Accord as he claimed it was larger than 16 cu. ft. He began to really pressure me to buy the Accord, so much that I was uncomfortable. Then he introduced me to the dealership manager and said that I was going to return in the morning to purchase the Accord and I relayed to the manager that it was only a possibility. Bill tried to pressure me to stay and complete some initial paperwork to "hold" the vehicle. I did not as I had to pick up my son from camp. I emailed Bill the following morning to relay that I would not be returning. The dealership manager subsequently called me. I returned his call and relayed that I really wanted the CR-V and that I never received a quote. The manager was very nice, so pleasant in fact, that I was willing to deal with them. He relayed that he would have Bill send me the quote. I never heard from anyone. Subsequently I bought a CR-V AWD EX-L the following week from another dealership. More

I had read on numerous websites the bad reviews for this dealership but I obviously didn't listen. My husband had been dealing with Jerry Herbert on the price of a 2012 Honda Odyssey EX. I felt the price dealership but I obviously didn't listen. My husband had been dealing with Jerry Herbert on the price of a 2012 Honda Odyssey EX. I felt the price we were quoted was fair and we wanted to trade in two vehicles. The trade in price offered for our first car seemed fair so I decided to stop after work so I could have our second trade in looked at. My husband told Jerry I would be up after work and that I was 7 months pregnant with twins so I wouldn't be able to stay long just to get the car looked at. On my way to the dealership Jerry sent a text to my husband saying he had an appointment coming in and wanted to know if I was still coming up. I was put off by this since he knew I was coming. When I got there Jerry met me with a handshake and led me to his desk and they friendliness ended there. He grilled me about what I expected from him and if this trade in would decide if we bought from them. I told him I don't know I was only there to get the car looked at and my husband and I would have to look over everything and talk it over. He became mad and started to grill me more. Finally they took my keys and looked at my car. When he came back to his desk he brought three other men with him who I can only guess were there to intimidate me. Jerry kept pressuring me about buying the car but the presence of his three associates was making me very uncomfortable. Jerry tried to push his financing on me and I told him I already had financing to which he became very pushy wanting to know why I didn't want his and wanted details about what financing I had. The whole time the men behind him were laughing. I finally told him I had to talk to my husband so he jumped up and said "I'll give him a call now". I grabbed my keys and quickly left the dealership. I was never so uncomfortable in all my life when all I wanted to do was have my car appraised. When I talked to my husband he was none to happy about my treatment and called Jerry up. When he asked Jerry why he had three other men standing over me he became defensive and told my husband "maybe I shouldn't be dealing with you". My husband asked to talk to the manager and Jerry quickly hung up. Obviously this dealership doesn't want to sell any of its inventory if its sales associates treat customers this way. More

The sales person is not friendly and try to Keep changing the price again and again and make the sale confusing and worthless. The options on the vehicle are not available as described. the price again and again and make the sale confusing and worthless. The options on the vehicle are not available as described. More

My wife and I purchased a used Honda for our son who is in college and we looked for a quality used Honda from a dealership and the idea was they would stand behind the car. The car had to be brought back in college and we looked for a quality used Honda from a dealership and the idea was they would stand behind the car. The car had to be brought back to the dealership 2-3 times over the first few weeks for overheating, same issue each time. As the issues continued my son brought the car in again 4 days after the 30 day warrantee expired and all of a sudden the gas was mixing with the oil and the repair is now several thousand dollars. They did offer him a discount but it was still several thousand for a kid in college. As the issues were always the same, this dealership is either not qualified to do repairs as they didn't notice the problem the first few times it was brought in or they are dishonest and just ignored the issue and put a bandaid on it until the warrantee expired. It was a very disappointing experience, I hope all read this before considering them More

My mom and I recently purchased a new 2012 CRV from this dealership and we could not be happier with not only the purchase itself, but also, the entire process!! The car is amazing and the service we recei dealership and we could not be happier with not only the purchase itself, but also, the entire process!! The car is amazing and the service we received was equally as spectacular. Before coming here, my mom and I went to another dealership in the south bay and dealt with 3 different sales people--the first was pushy and un-knowledgeable and the other 2 were typical sales people and trying to sell us features we did not want or need. My mom and I decided to give Anderson Honda a shot, per recommendations from our Auto Insurance provider...and I'm glad we did! Les (sales manager) and Sanjay (finance person) make a great team. Les is not your typical car salesman--not only does he know all things Honda, but it really feels like his passion is to make the customer happy--he is extremely patient (my mom and I went back and forth on colors, models, and even types of cars numerous times), stayed extra hours for us, and not once pushed us to buy a car we were not comfortable with....and most importantly, gave us a great deal! :) Once we purchased the car, he walked us through all the features, showed us how to set everything up and even made us a postcard and calendar (so nice!). Hands down, I would recommend this dealership (and Les) to anyone looking to buy a Honda! More

i was refered in by a coworker who bought a car from bill.I bought a 2011 honda accord.excellent dealings with bill, and finance mgr robert..i had a great experience overall...only minor negative was t bill.I bought a 2011 honda accord.excellent dealings with bill, and finance mgr robert..i had a great experience overall...only minor negative was the sales mgr wouldn't go down much on the price,i still feel it was a positive experience!..please make sure you find bill ridgeway to help you in buying your next car...ps no hi pressure tactics..were ever used. More

I never thought I would use the words "pleasant experience" and "car shopping" in the same sentence, but yesterday I had just that while buying our new Honda Fit from Anderson Honda. The salespeopl experience" and "car shopping" in the same sentence, but yesterday I had just that while buying our new Honda Fit from Anderson Honda. The salespeople were extremely professional and not at all pushy. I talked with Reggie Chambers on the phone and we agreed on a price which was very reasonable for this hard-to-find, in-demand car. Mike Waynick met us in the showroom and took us for a test drive. At no time did I ever feel pressured. He was professional and knowledgeable about the car and answered all of our questions. We received a fair appraisal of our old car for a trade-in and we were ready to buy. Mike suggested accessories, but when we told him we weren't interested he didn't push us any further. Robert from the finance department clearly explained our financing options, compared our bank financing with what he could offer. We ended up staying with our bank, but never felt pressured to go with his recommendation. We left the dealership saying that we've never had a great experience buying a car before. We'll definitely recommend Anderson Honda to anyone who's looking to buy a Honda, and we'd be glad to buy from them in the future. Excellent dealership! More

i bought my new 2011 honda fit sport from bill ridgeway in june of this year and was treated fairly and professionally w/o question...i had all my automotive needs met and exceded by bill and the rest of t in june of this year and was treated fairly and professionally w/o question...i had all my automotive needs met and exceded by bill and the rest of the staff at anderson honda...will call on bill again for any future honda needs....highly recommened! ps bill even came and picked me up at the light rail stop...that is good old fashioned customer service..... More